Sure Hotel by Best Western Caen Memorial

Hotels
•
Sure Hotel by Best Western
8.5 (1658 reviews)
9 Rue KARL PROBST , Caen , FR
+33 2 31 44 34 20

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
High breakfast prices

Categories

Cleanliness
7.64
Some guests reported issues with hair from previous visitors and minor cleanliness concerns.
Service
9.11
Generally reported as friendly and attentive; however, some mentioned minor delays in service.
Location
9.15
Location praised for being calm and near important sites, making it convenient for both leisure and business.
Room Quality
8.6
Rooms are described as spacious and comfortable, though some minor issues with noise.
Amenities
8.63
New and eco-friendly installations noted; however, absence of some amenities like a kettle.
Value for Money
8.59
Most reviews indicate good value, but some mentioned high breakfast prices.
Food and Beverage
7.64
Breakfast quality received mixed reviews; some reported shortages and quality issues.
Overall Experience
8.61
Overall a positive experience, despite some concerns, and guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:53

Property Description

Leafy Setting and Convenient Location
Nestled near the Peace Memorial, business area of Folie-Couvrechef, and Caen Carpiquet airport, The Originals City, Hôtel Otelinn, Caen (Inter-Hotel) offers a tranquil escape with easy access to key destinations.

Comfortable Accommodation with Modern Amenities
Guestrooms at Hôtel Otelinn provide a cosy and functional living space, ideal for short stays. Enjoy modern amenities and a pleasant ambiance for a relaxing stopover.

On-Site Facilities and Dining Options
Indulge in the covered, heated swimming pool, free WiFi, satellite TV, and ample parking. Relish traditional cuisine at the hotel's restaurant, with the option to dine al fresco on the outdoor terrace during warmer seasons.

Book your stay now at The Originals City, Hôtel Otelinn, for a delightful blend of comfort and convenience.

Important information:

Please note that the swimming pool is open from 10:00 to 12:00 and from 14:00 to 20:00.

Extra beds and baby cots are available on site. Please contact the hotel to have access to this service.

Please note that guests are required to show the credit card used when booking upon arrival and the name must match the one on the booking.

The pool is closed until April 5th 2023Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CFR

Location

Guest Reviews

8.5
Based on 1658 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
C
Cebrail • couple • fr
8
Semaine de repos et visite de le belle Normandie
Pros:

Établissement très bien propre calme
Le personnel a l accueil très gentil disponible
Bon séjour

Cons:

Le petit bémol il fait prendre la voiture pour aller au centre de Caen

2026-09-19 • via Nuitee
J
Jane • couple • gb
8
Very value for money, would stay again.
Pros:

Warm welcome on our arrival, bed comfortable and location for the ferry port (only 20 minutes)
Staff in the dinning room, very helpful and friendly.

Cons:

I thought breakfast was over priced at €14.50 pp for continental buffet, especially when I would only have a soft drink and toast. Maybe they could offer a different price to cover this.
They don’t offer snacks at the bar like booking.com says but there is a shop 7minute walk.
Someone set off the fire alarm at 2am, just a few of us guests evacuated into the carpark others were in there room watching through the window but the staff didn’t have a clue what to do.
(Thankfully it was a false alarm) but no apology from the staff the next morning of the incident.

2026-09-19 • via Nuitee
P
Patrice • family_with_children • fr
10
2026-09-19 • via Nuitee
N
Nancy • couple • us
9
Short stay to see D-Day Sites
Pros:

Good location to catch D-Day tour and the museum. The breakfase was great and dining was good for the couple of days that we stayed. The room air conditioning would shut off around 10:30pm, once we realized this we were able to sleep comfortably. Also, there is no lift in this hotel. The clerk did offer to assist with our lugguage but we managed to get our luggage up and down from the 2nd floor.

Cons:

No lift

2026-09-18 • via Nuitee
G
Guérand • solo_traveller • fr
10
2026-09-18 • via Nuitee
L
lily • solo_traveller • gb
10
Pros:

Very good hotel close to Caen

2026-09-18 • via Nuitee
P
Peter • solo_traveller • be
9
2026-09-17 • via Nuitee
M
Marc • couple • fr
9
Très bien
Pros:

L accueil la propreté tes bon emplacement

Cons:

Rien

2026-09-16 • via Nuitee
Y
Yann • solo_traveller • fr
8
2026-09-16 • via Nuitee
K
Kirsten • couple • de
9
2026-09-16 • via Nuitee
C
Catherine • solo_traveller • ch
8
Parfait
Pros:

Accueil, emplacement, piscine

Cons:

Un peu bruyant le matin

2026-09-14 • via Nuitee
P
Patrick • couple • be
9
2026-09-13 • via Nuitee
M
Martine • solo_traveller • fr
7
Pros:

La chambre était très propre et la literie très confortable.

Cons:

Le petit déjeuner était très insuffisant niveau qualité / prix.
Manque de verres , de serviettes , de pain ,de café, d oeufs etc....
Qualité médiocre
Gros problème de gestion
La piscine " chauffée" était fermée sans précisions

2026-09-13 • via Nuitee
L
LUC • solo_traveller • be
9
Pros:

Service et repas impeccable. Excellent emplacement pour visiter le Mémorial de Caen lors d'une étape.f

2026-09-13 • via Nuitee
C
CHALET BLANDINE • couple • fr
8
2026-09-12 • via Nuitee
A
Alain • extended_group • ca
8
2026-09-12 • via Nuitee
K
Katrien • couple • be
7
Ideaal voor bezoek memorial
Pros:

Gratis parkeren
Dichtbij memorial

Cons:

Ontbijt was minder.
Niet meer aangevuld vanaf 9 u.
Geen gewoon vers brood van bakker buiten het stokbrood.
Geen gewone sneetjes kaas alleen typische kazen

2026-09-11 • via Nuitee
J
Jérémy • solo_traveller • fr
8
Parfait
Pros:

Literie
Bar
Confort
Propreté
Climatisation
Petit dej

Cons:

Attente au bar et restau

2026-09-11 • via Nuitee
L
Lucio Savagnone • couple • it
8
Pros:

Ci siamo trovati bene e la struttura ci è piaciuta; tutto il personale è stato professionale, gentile e cordiale.

2026-09-10 • via Nuitee
P
Peter • couple • fr
5
We will try another hoel
Pros:

The staff were very friendly The car parking was good and secure The layout of the ground floor was good

Cons:

We had asked for a ground floor room when we arrived we were given an upstairs room till we complained .Rooms were very small The WiFi in room was poor Okey in lounge Drinks very expensive The food was ok but very expensive.

2026-09-09 • via Nuitee