Sure Hotel by Best Western Caen Memorial

Hotels
•
Sure Hotel by Best Western
8.4 (1646 reviews)
9 Rue KARL PROBST , Caen , FR
+33 2 31 44 34 20

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location for Memorial/ferry/D-Day sites
Clean, renovated hotel
On-site restaurant and easy parking
Spacious, functional rooms
Cons:
Breakfast quality/price concerns (limited fruit, overcooked eggs)
Air conditioning issues / room too hot
False fire alarm / limited staff response
No lift and some accessibility/layout issues
Unexpected pet surcharge; limited bar snacks

Categories

Cleanliness
9
Multiple guests explicitly praised cleanliness ("Hôtel propre", "A limpeza é o conforto"); overall rooms and public areas reported as well kept.
Service
9.2
Staff repeatedly described as friendly, helpful and professional at reception and dining room; a few isolated service lapses (no follow-up after false alarm) do not outweigh generally strong service comments.
Location
8.4
Often noted as conveniently close to the Memorial, ferry port and D-Day sites; some guests mentioned needing a car for downtown or that central location is not ideal, producing a broadly positive but mixed location sentiment.
Room Quality
7.8
Rooms described as spacious and functional but several issues mentioned: carpet (moquette), occasional alarm disturbances, air conditioning problems (too hot / locked), and layout concerns for mobility-reduced guests.
Amenities
8
Good parking and an on-site bar/restaurant are positives; shortcomings include no lift, limited bar snacks (contrary to listing) and a pet supplement surprise, so amenities are solid but not comprehensive.
Value for Money
8.1
Many guests called the hotel good value and praised price-quality for the restaurant; some felt breakfast was overpriced and noted unexpected pet fees, giving a generally favorable but slightly mixed value perception.
Food and Beverage
7.6
Restaurant and some meals received praise, but there are notable negatives: at least one very dry main (duck confit), breakfast criticisms (limited fruit variety, overcooked eggs) and lack of bar snacks as advertised.
Overall Experience
9.1
Most guests reported a very good stay, would return or recommend; isolated incidents (false alarm, AC issues, no lift) tempered some stays but overall impressions are positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Leafy Setting and Convenient Location
Nestled near the Peace Memorial, business area of Folie-Couvrechef, and Caen Carpiquet airport, The Originals City, Hôtel Otelinn, Caen (Inter-Hotel) offers a tranquil escape with easy access to key destinations.

Comfortable Accommodation with Modern Amenities
Guestrooms at Hôtel Otelinn provide a cosy and functional living space, ideal for short stays. Enjoy modern amenities and a pleasant ambiance for a relaxing stopover.

On-Site Facilities and Dining Options
Indulge in the covered, heated swimming pool, free WiFi, satellite TV, and ample parking. Relish traditional cuisine at the hotel's restaurant, with the option to dine al fresco on the outdoor terrace during warmer seasons.

Book your stay now at The Originals City, Hôtel Otelinn, for a delightful blend of comfort and convenience.

Important information:

Please note that the swimming pool is open from 10:00 to 12:00 and from 14:00 to 20:00.

Extra beds and baby cots are available on site. Please contact the hotel to have access to this service.

Please note that guests are required to show the credit card used when booking upon arrival and the name must match the one on the booking.

The pool is closed until April 5th 2023Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Oct 1, 2026 until Sat, May 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CFR

Location

Guest Reviews

8.4
Based on 1646 reviews
Cleanliness: 9
Service: 9.2
Location: 8.4
Room Quality: 7.8
Amenities: 8
Value for Money: 8.1
Food and Beverage: 7.6
Overall Experience: 9.1
N
Nicole • couple • gm
6
Bon séjour
Cons:

Le dîner : j’ai mangé du canard confit qui était filandreux et très sec avec une sauce de peu de goût .

2026-10-30 • via Nuitee
S
Sarah • family_with_children • fr
8
2026-10-29 • via Nuitee
H
Hyacinthe • solo_traveller • fr
9
2026-10-28 • via Nuitee
J
Jean-Marc • family_with_children • fr
8
Pros:

Hotel fonctionnel, petit-déjeuner correct

Cons:

Moquette dans la chambre

2026-10-28 • via Nuitee
A
ajlramos • couple • pt
10
Pros:

Localização muito boma, a menos de cinco minutos a pé do Memrial de Caen e a certa de dez minutos de carro do centro da cidade. Bom parque de estacionamento.

Cons:

De nada.

2026-10-28 • via Nuitee
L
Lucile • couple • fr
8
2026-10-27 • via Nuitee
B
BGG • family_with_children • fr
9
Je recommande!!!
Pros:

L amabilité du personnel
Chambre spacieuse et fonctionnelle
Calme et tres bien insonorisé
Je recommande
Le plus un bar avec restaurant sur place

Cons:

Ras

2026-10-27 • via Nuitee
C
CHRISTOPHE • couple • fr
8
2026-10-26 • via Nuitee
G
Gouault Laurence • family_with_children • fr
8
2026-10-22 • via Nuitee
R
RENAUD • extended_group • fr
9
tranquilité et qualité des repas
Pros:

le personnel jeune et agréable
la restauration le midi

Cons:

le dej … peux mieux faire

2026-10-19 • via Nuitee
K
Kristine • couple • be
8
2026-10-17 • via Nuitee
M
Marleen • family_with_children • be
8
Pros:

Mooie kamer

Cons:

In de nacht was er een alarm dat afging

2026-10-17 • via Nuitee
F
Fabio • couple • us
6
Pros:

Good location, easy parking

Cons:

The room was very hot and the air conditioner was locked ion winter position. We stayed there for three nights and room service never showed up

2026-10-17 • via Nuitee
V
Virginie • couple • fr
9
2026-10-17 • via Nuitee
N
nathalie • family_with_children • fr
7
Satisfaisant mais déçue au niveau du petit déjeuner.
Pros:

Le restaurant. Bon rapport qualité-prix. L'amabilité du personnel.

Cons:

l'agencement des tables au niveau du petit déjeuner Celles ci sont trop près du buffet. Passage difficile si personne à mobilité réduite. Peu de fruits de saison proposés (pommes, citrons, oranges uniquement). Pas de compotes de fruits. Uniquement de la salade de fruits. Oeufs durs trop cuits.
Dans la salle de bain, manque une tablette au niveau du lavabo. Salle de bain pas forcément bien agencée pour des personnes à mobilité réduite.

2026-10-14 • via Nuitee
G
Genia • couple • gb
8
Pros:

The staff we very friendly and helpful.
Great stay!

2026-10-14 • via Nuitee
T
Thierry • couple • fr
8
Un hôtel agréable pour une halte à Caen
Pros:

L’accueil du personnel est parfait

Cons:

Rien à dire

2026-10-13 • via Nuitee
K
Karl Georg • extended_group • de
8
Pros:

Das Frühstück war gut und das Essen im Restaurant war sehr gut

2026-10-13 • via Nuitee
D
Daniela • couple • pt
9
Pros:

A limpeza é o conforto. Muito bom pequeno-almoço

2026-10-11 • via Nuitee
T
Tatiana • solo_traveller • fr
9
2026-10-10 • via Nuitee