Novotel Hamburg City Alster

Hotels
•
Novotel
8.3 (5462 reviews)
Lübecker Str. 3 , Hamburg , DE
+49 40 391900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleaning issues
Room size
High price during holidays

Categories

Cleanliness
7.55
There were mentions of rooms not being cleaned properly and issues with amenities.
Service
9.05
Most reviews highlighted friendly and helpful staff.
Location
9.05
Several reviews appreciated the convenient location near the metro.
Room Quality
8.05
Rooms were described as new and comfortable, but some found them small.
Amenities
8.05
Amenities such as sauna and breakfast were highlighted positively.
Value for Money
7.55
Some reviews pointed out the high price, especially during the holiday season.
Food and Beverage
8.55
The breakfast was praised as particularly good in several reviews.
Overall Experience
8.55
Overall positive experiences were highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:25

Property Description

Luxurious Rooms with Modern Amenities

Experience comfort and convenience at the 4-star Novotel Alster in central Hamburg. Indulge in spacious, air-conditioned rooms equipped with a range of amenities including a 55-inch cable TV, rain shower, and complimentary WiFi.

Relaxation and Wellness

Unwind at the Novotel's spa area with a sauna, steam bath, and a state-of-the-art fitness room. Let your children have a blast at the play corner while you enjoy some downtime.

Culinary Delights and Entertainment

Savor regional Northern German dishes and Mediterranean cuisine at Novo2 bar, lounge, and eatery. Join us at the Alster Lounge for drinks, snacks, and live sports on the big screen.

Ready to elevate your stay in Hamburg? Book now at Novotel Alster for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8.3
Based on 5462 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.55
J
Jordi • family_with_children • es
8
2026-09-19 • via Nuitee
T
Thomas • family_with_children • de
9
2026-09-18 • via Nuitee
T
Tobias • family_with_children • de
9
Perfekt
Pros:

Alles

Cons:

Parkplatz kosten

2026-09-17 • via Nuitee
V
Volker • extended_group • de
7
Pros:

Nähe zum Zentrum

2026-09-16 • via Nuitee
A
Ana • family_with_children • ge
10
2026-09-16 • via Nuitee
T
Tim • family_with_children • be
9
Aanrader
Pros:

Mooie nette kamers
Uitgebreid ontbijt

Cons:

Receptioniste was niet al te vriendelijk

2026-09-16 • via Nuitee
T
THEODOROS • couple • gb
9
2026-09-15 • via Nuitee
S
Salam • extended_group • iq
9
2026-09-15 • via Nuitee
M
Michael • family_with_children • de
6
Cons:

Vor checkout hat das reinigungspersonal ohne Klopfen mehrfach die Tür aufgerissen, um zu kontrollieren ob das Zimmer schon frei ist, Spinnweben überall, Auswahl bei Frühstück mittelmäßig

2026-09-14 • via Nuitee
D
Deniz • family_with_children • tr
8
Pros:

Konumu güzeldi kendimizi rahat hissettik
Çalışanları güleryüzlüydü. Bebek yatağını da biz gelmeden hazırlamışlardı. Odamız temizdi. Çok teşekkür ederiz.

Cons:

Odada terlik olmaması güzel değildi. Ama istediğimizde hemen temin ettiler. Bir de odaya günlük su konulabilirdi.

2026-09-12 • via Nuitee
K
Katharina Schäferhoff • solo_traveller • de
10
2026-09-12 • via Nuitee
L
Laia • family_with_children • om
9
Safe and comfortable
Pros:

Good location and staff

2026-09-12 • via Nuitee
M
Maren • couple • de
10
Pros:

Super Lage , U Bahn direkt vor der Tür , Personal sehr freundlich. Zimmer sauber

2026-09-11 • via Nuitee
J
Johannes • family_with_children • at
9
2026-09-11 • via Nuitee
L
Lee • family_with_children • gb
10
2026-09-10 • via Nuitee
N
Nicole • solo_traveller • de
10
2026-09-09 • via Nuitee
C
Caroline • family_with_children • be
7
Basique
Pros:

Tout était ok mais sans être exceptionnel non plus

Cons:

L’accueil n’était pas top et surtout pas efficace

2026-09-08 • via Nuitee
S
Sarah • family_with_children • de
7
2026-09-08 • via Nuitee
R
Robert • solo_traveller • de
9
2026-09-07 • via Nuitee
J
Jens • solo_traveller • de
9
2026-09-07 • via Nuitee