Novotel Hamburg City Alster

Hotels
•
Novotel
8.3 (5120 reviews)
Lübecker Str. 3 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Secured parking
Garage
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Cleaning issues
Room size
High price during holidays

Categories

Cleanliness
7.55
There were mentions of rooms not being cleaned properly and issues with amenities.
Service
9.05
Most reviews highlighted friendly and helpful staff.
Location
9.05
Several reviews appreciated the convenient location near the metro.
Room Quality
8.05
Rooms were described as new and comfortable, but some found them small.
Amenities
8.05
Amenities such as sauna and breakfast were highlighted positively.
Value for Money
7.55
Some reviews pointed out the high price, especially during the holiday season.
Food and Beverage
8.55
The breakfast was praised as particularly good in several reviews.
Overall Experience
8.55
Overall positive experiences were highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 13:25

Property Description

Luxurious Rooms with Modern Amenities

Experience comfort and convenience at the 4-star Novotel Alster in central Hamburg. Indulge in spacious, air-conditioned rooms equipped with a range of amenities including a 55-inch cable TV, rain shower, and complimentary WiFi.

Relaxation and Wellness

Unwind at the Novotel's spa area with a sauna, steam bath, and a state-of-the-art fitness room. Let your children have a blast at the play corner while you enjoy some downtime.

Culinary Delights and Entertainment

Savor regional Northern German dishes and Mediterranean cuisine at Novo2 bar, lounge, and eatery. Join us at the Alster Lounge for drinks, snacks, and live sports on the big screen.

Ready to elevate your stay in Hamburg? Book now at Novotel Alster for a memorable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 27 per day.

Location

Guest Reviews

8.3
Based on 5120 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.55
Overall Experience: 8.55
J
Jeannette • solo_traveller • de
8
2026-06-13 • via Nuitee
R
Robert • family_with_children • de
8
2026-06-11 • via Nuitee
J
Jessica • solo_traveller • de
9
Kurztrip am Wochenende mit Hund
Pros:

Besonders gefallen haben uns das Parkhaus, die langen Frühstückszeiten am Wochenende (Sonntag bis 11.30 Uhr) und der CheckOut bis 12.

Das Frühstück war super: große Auswahl, alles frisch und nachhaltig.

Die Pflegeprodukte in den Duschen und Toiletten sind von Rituals.

Die Lage ist hinsichtlich der Anbindung sehr gut, eine U-Bahn-Station ist quasi direkt vor der Tür.

Cons:

Wir hatten ein Zimmer zur Straße, bei geöffnetem Fenster war der Verkehrslärm doch beträchtlich.

Für den über Booking angemeldeten Hund war trotz zusätzlicher telefonischer Nachfrage bei Anreise nichts vorbereitet.

2026-06-10 • via Nuitee
K
KEMAL • family_with_children • tr
9
2026-06-09 • via Nuitee
Q
Qendresa • family_with_children • de
10
2026-06-09 • via Nuitee
C
Christian • family_with_children • de
8
2026-06-08 • via Nuitee
H
Heidi • extended_group • fi
10
Siisti hotelli, ystävällinen henkilökunta ja sijainti hyvä!
Pros:

Aivan hotellin vieressä on käynti U-Bahniin, joten liikkuminen julkisilla on superhelppoa ja nopeaa. Hotelli tuntui uudelta ja oli hyvin siisti. Henkilökunta oli ystävällistä ja auttavaista. Aamupala oli myös suht runsas ja vaihteli osittain hieman päivittäin. Meillä oli huone kadulle päin, mutta ikkunan ollessa kiinni, ei liikenne häirinnyt ollenkaan. Näkymät olivat myös ihan kivat viidennestä kerroksesta yli matalan rakennuksen.

2026-06-08 • via Nuitee
M
Martin • couple • de
8
2026-06-08 • via Nuitee
E
Elena • family_with_children • at
8
2026-06-08 • via Nuitee
S
Steffen • solo_traveller • de
8
2026-06-07 • via Nuitee
T
Tiago Roberto • family_with_children • de
8
2026-06-07 • via Nuitee
S
Stephanie • solo_traveller • de
8
2026-06-07 • via Nuitee
P
Patrick • family_with_children • de
10
Tolles Hotel für einen Hamburg-Besuch
Pros:

Schönes Zimmer, freundliches Personal, gute Lage

Cons:

-

2026-06-06 • via Nuitee
R
Robert • family_with_children • de
8
2026-06-06 • via Nuitee
M
Martina • family_with_children • de
9
2026-06-06 • via Nuitee
T
timo.stiegler • solo_traveller • de
9
Komme gerne wieder!
Pros:

Sehr freundliches Personal und ein super leckeres Frühstück!

2026-06-05 • via Nuitee
U
Uday • family_with_children • in
8
A good location and safe.
Pros:

The people at the hotel were very nice and helpful. We had an early check-in.
We asked for a cardboard box to send a parcel and the person at the reception got one for us which was of the perfect size.
Thank you!


The location is great - it's next to a train station which has the U1 and U3 running through. Just walk ahead about 700 metre on the other side and you can have a nice walk or picnic or a meal by the lake and watch boats sailing by.

Cons:

Hmmm- the breakfast - could have had more choices in terms of cold cuts, eggs etc.

We were on the first floor and one morning woke up to the cleaning crew cleaning up the glass roof. Thye were doing their job but itnwas not even 6 am.

2026-06-05 • via Nuitee
C
Christian • family_with_children • de
8
2026-06-05 • via Nuitee
I
Irem • couple • de
10
2026-06-03 • via Nuitee
M
Mischa • solo_traveller • de
8
Pros:

Das Frühstück war gut. Auch die Zimmer waren ansprechend

Cons:

Parkgebühr

2026-06-03 • via Nuitee