Trident Bhubaneswar

Hospitality, property itself and pricing

Everything was really good. The food was low in oil, very flavourful and delicious. Staff members were very nice and we specifically got served by Mr. Amaan, he was really polite and kind.
Would totally recommend a meal at Trident!

It was a great stay and everyone at the hotel and dining are very attentive and helpful. Food was delicious. Durga and Anima are always checking us if we need anything throughout the trip. Thanks to everyone.

We had dinner here and had a very good experience. Specially Amaan and Durga who were so helpful.

Location

We really loved staying and spending time at trident, the service was top notch and the pool was clean and my daughter really enjoyed her time there and in the room. As per my 6.5 year old daughter, this is the best hotel in the world.

The service of amaan and the entire team is fabulous

We went for lunch.
Dimsum unlimited lunch - very good. The Soup+ The Dimsums(very good)+ The nonveg Noddles( was extremely good)+ coconut based chestnut desert ( Extremely fresh very authentic flavour.
Hospitality -
1. The staff - Muskaan+ Preeti+ Suraj+ Rehaa + The Chef extremely polite and well trained + well cultureD STAFF. Guys God bless+ keep growing+ keep smiling . You all are Doing Great Job.
2. Best ambience

Food was testy and the unlimited dumpling with noddles and soup was amazing. We must visit again.
Suraj and Preeti was very polite and supportive.

Had a Excellent experience and Suraj as our attendant did everything possible to make us comfortable

Excellent property.we had a good walk in their huge garden

Good Room with manicured garden, good room, good value for money. Helpful Staff

My stay and dining at the Trident far exceeded the already anticipated experience - The right mix of heritage and hospitality, potential to create memories while reminiscing the years this institution of a hotel has to offer…

Especially thankful to the generosity of Amaan and the staff members who welcomed us heartily and treated with utmost care. Love trident and certainly coming back!

The role of a General Manager extends far beyond operating a hotel. It is about safeguarding the identity of the hotel, preserving its culture, and shaping every experience it creates

A hotel is never just a collection of rooms or a commercial asset. It is a living ecosystem where guests, colleagues, partners, and the local community come together.

A remarkable General Manager creates an environment where purpose is visible, where colleagues take genuine pride in their work, and where every guest feels welcomed, valued, and at home. When that vision is consistently lived, a hotel stops being merely a place to stay—it becomes a community built on trust, connection, and a lasting sense of belonging.

Recently, I came across a thought by Jannes Sörensen that perfectly captured what I experienced during my stay at Trident Bhubaneswar:

“Hospitality was never meant to be transactional. It was meant to be relational… People don’t travel just for perfect service. They travel to belong, to connect, and to be part of something. Efficiency is a requirement, but connection is essential.”

After my stay, I can confidently say that this philosophy is very much alive at Trident Bhubaneswar.

What impressed me most wasn’t simply the physical product. It was the people. Their warmth, ownership, and genuine desire to create memorable experiences elevated every interaction beyond professional service. They made us feel less like guests and more like people they genuinely cared for.

A Front Office Team That Begins Hospitality Before Arrival

Even before my reservation was confirmed, I had the opportunity to connect with Mr. Niladri Saha, Front Office Manager.

This immediately stood out.

Many hotels prefer limiting guest engagement until a reservation is confirmed. Mr. Saha chose a different approach. When I requested contact details for the Sales team, he shared them immediately without hesitation. There were no unnecessary formalities—only a genuine willingness to help.

Once my reservation was confirmed, his involvement only became stronger. From pre-arrival coordination to post-stay follow-up, every interaction reflected ownership rather than obligation.

Hospitality had already begun long before check-in.

A Chauffeur Experience That Reflected Genuine Care

Prior to arrival, I had requested whether it would be possible to arrange a Toyota HyCross instead of the regular Innova Crysta, along with glass bottled water and cold towels.

Every single request was thoughtfully arranged.

As my train approached Bhubaneswar, Mr. Saha personally messaged me requesting my coach number because railway construction work was underway, and he wanted the arrival to remain seamless.

Unfortunately, my train was delayed by nearly three and a half hours.

Yet the chauffeur and his assistant patiently waited throughout.

Despite the rain, they came directly onto the railway platform, assisted with our luggage, escorted us to the vehicle, and ensured everything was ready—including chilled towels, bottled water, and a smooth transfer to the hotel.

During the drive, I also had the pleasure of speaking with Mr. Barua Bandhu, whose career with The Oberoi Group spans decades. Listening to his journey and experiences made the transfer feel less like transportation and more like an introduction to Oberoi’s culture of hospitality.

A General Manager Who Leads From the Front

Within moments of arriving at the hotel, we were warmly welcomed by Mr. Rohit Tiwari, General Manager, alongside Mr. Niladri Saha.

Less than a minute after clearing security, we had already received our welcome drinks and completed our arrival formalities.

There was no waiting.

No confusion.

No unnecessary process.

Only effortless hospitality.

Mr. Rohit Tiwari personally greeted us, spent time interacting with us, and very kindly upgraded our stay to one of the Executive Suites.

Luxury is often associated with expensive interiors and premium amenities.

I believe true luxury begins when leadership chooses to be personally present.

When the General Manager welcomes guests himself, it communicates something much deeper than operational excellence—it communicates culture.

From that very first interaction, I knew this stay would be special.

For that gesture alone, I remain sincerely grateful.

Housekeeping That Reflects Oberoi’s DNA

Housekeeping is often one of the most overlooked departments in hospitality.

Yet it is one of the strongest indicators of a hotel’s culture.

Having experienced brands like Oberoi, Aman, Four Seasons, Mandarin Oriental, and Peninsula, I have always believed that turndown service is far more than preparing a room for the night.

It is about creating emotion.

At Trident Bhubaneswar, Ms. Shrirupa Dutta, Executive Housekeeper, demonstrated exactly that philosophy.

The suite was immaculate on arrival.

Every detail reflected precision, cleanliness, and attention.

After requesting an introduction through Mr. Niladri Saha, Ms. Dutta personally visited our suite to understand our expectations.

Rather than simply delegating tasks, she chose to engage personally.

She asked whether I preferred chamomile tea after dinner during turndown service, discussed my housekeeping preferences, and remained actively involved throughout the stay.

On several occasions, I noticed her personally supervising housekeeping activities outside my room.

That level of ownership cannot be mandated through standard operating procedures.

It comes from culture.

With over fourteen years of experience within The Oberoi Group, her professionalism, humility, and passion were evident in every interaction.

It reminded me why Oberoi’s reputation for housekeeping remains one of the finest in the luxury hospitality industry.

Culinary Experiences Rooted in Local Identity

I would also like to extend my sincere appreciation to Mr. Zakir Hussain, former Food & Beverage Manager at Trident Bhubaneswar, for thoughtfully introducing us to the culinary team.

Executive Chef Mr. Shakti personally visited our suite to understand our dining preferences.

Initially, I mentioned how much I had enjoyed the Nasi Goreng during a previous stay at The Oberoi Amarvilas.

Instead of simply preparing the familiar dish, Chef Shakti gently encouraged me to experience Odisha through its cuisine.

His words reflected genuine pride in his region.

That recommendation proved unforgettable.

The Odia Thali was exceptional.

Every preparation showcased balance, authenticity, and technique.

The prawns were perfectly cooked, the mutton incredibly tender, the chicken beautifully prepared, and the meal concluded with one of the finest Chhena Poda desserts I have ever tasted.

It wasn’t merely dinner.

It was an introduction to Odisha through hospitality.

Final Thoughts

What made Trident Bhubaneswar memorable was not just its rooms, facilities, or operational efficiency.

It was the people.

The willingness to anticipate needs before they were expressed.

The desire to create relationships instead of transactions.

The humility to serve without making service feel procedural.

What I feel Personally

“People don’t travel just for perfect service. They travel to belong, to connect, and to be part of something.”

At Trident Bhubaneswar, I experienced exactly that.

My sincere appreciation to Mr. Rohit Tiwari, Mr. Niladri Saha, Ms. Shrirupa Dutta, Chef Shakti, Mr. Zakir Hussain, and every colleague who quietly contributed to making this stay exceptional.

You did not simply provide hospitality.

You created a feeling of belonging.

A Small Observation

Every memorable stay leaves behind not only wonderful memories but also opportunities to elevate the guest experience even further.

There is just one small observation I would like to share.

During the room escort, colleagues often say, “Welcome to your room.”

While this is perfectly appropriate, I personally believe there is an even more meaningful expression that better reflects the philosophy of true luxury hospitality:

“Welcome home.”

Luxury hospitality is never just about presenting a room; it is about creating a sense of belonging. Those two simple words instantly transform the experience. They reassure guests that they are not simply checking into a hotel—they are arriving at a place where they will be genuinely cared for, understood, and made to feel completely at ease.

Sometimes, the smallest words create the deepest emotional connection.

Again My Heartfelt Gratitude

Finally, I would like to express my sincere gratitude to Mr. Rohit Tiwari, Mr. Niladri Saha, Ms. Shrirupa Dutta, Chef Shakti, and every colleague at Trident Bhubaneswar who contributed to making this stay truly exceptional.

A special thank you to Mr. Niladri Saha and Ms. Shrirupa Dutta for thoughtfully arranging both my early check-in and extended late check-out. More importantly, thank you for your unwavering warmth, attentiveness, and consistency throughout my stay.

At no point did Trident Bhubaneswar feel like a hotel.It genuinely felt like home.

A home where every interaction carried warmth, every request was met with genuine care, and every gesture reflected exceptional personalization rather than simply following a standard operating procedure.

One of the moments I will always cherish was on the day of my departure, when Mr. Niladri Saha and Ms. Shrirupa Dutta took the time to meet me in the livingarea before I left. We spoke not only about my stay but also about hospitality, leadership, people, and the culture that continues to define The Oberoi Group.

Those conversations are the moments that remain with you long after the journey has ended.

I have always believed that some hotel stays can be measured through service standards, operational efficiency, and guest satisfaction scores.

But there are a rare few that cannot be measured at all.

They are remembered because of how they make you feel.

Trident Bhubaneswar is one of those rare places.

Without hesitation, I can say this has been one of the finest hospitality experiences I have ever had and has unquestionably earned a place among my favourite stays.

To everyone at Trident Bhubaneswar, thank you for reminding me that hospitality was never meant to be transactional—it was always meant to be deeply human thats the reason why we extended 3 Nights ❤️

You did not simply welcome me into a hotel You welcomed me home

Mr Vivek Singh
Luxury Travel Advisor
The Singh Luxury Travel
Private luxury & Concierge services

The restaurant staff and housekeeping were exceptional! The location and ambience is always very good.
Probably stayed there for the 30th time

Suraj was an absolute delight! Attentive, friendly, and genuinely warm in his service. He made our dining experience at Trident Bhubaneswar so much more special. Highly recommend!

Service Personnels care

Had a fantastic experience at Trident Bhubaneswar. The food was top-notch, but the service was even better. Niladri Saha and Kumar Rakshit provided exemplary service. They were extremely attentive, courteous, and made us feel incredibly welcome. Will definitely visit again. Kudos to the team for keeping up such high standards!