Mercure Bergamo Centro Palazzo Dolci

Hotels
•
Mercure
8.4 (7456 reviews)
Viale Papa Giovanni XXIII, 100 , Bergamo , IT
+39 035 227411

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Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast variety
Spacious rooms
Cons:
Cleanliness issues
Strict check-in time
Some missing amenities

Categories

Cleanliness
7.54
Some reviews indicated cleanliness issues, including unvacuumed floors.
Service
9.01
Overall helpful and friendly staff, contributing positively to the experience.
Location
9.05
Centrally located near the train station, making it convenient for guests.
Room Quality
8
Spacious rooms were noted, although some rooms had less appealing views.
Amenities
8.03
Provided basic amenities, although some guests noted a lack of certain items.
Value for Money
7.99
Generally satisfactory considering the price, but some expected more.
Food and Beverage
9.04
Breakfast was reported as plentiful and diverse.
Overall Experience
8.51
Overall a positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 23:40

Property Description

Luxurious Accommodation
Experience comfort and convenience in our air-conditioned rooms with free Wi-Fi and modern amenities like an electric kettle, flat-screen TV, and minibar.

Convenient Location
Located just 300 meters from Bergamo Train Station, our 4-star hotel offers excellent transport links to Orio al Serio Airport, Milan, and the lakes. Explore the city easily with good bus connections to the airport, Bergamo Old Town, and Donizetti Theatre.

Delightful Dining Experience
Start your day with a delicious breakfast featuring a wide variety of sweet and savoury options. Unwind in the evening at L'Accademia bar with fine wines and appetizers. Don't forget to take advantage of discounted rates at nearby partner restaurants.

Book now for an unforgettable stay at Mercure Bergamo Palazzo Dolci!

Important information:

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BGY

Location

Guest Reviews

8.4
Based on 7456 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.03
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
O
OLEG • solo_traveller • ua
4
Pros:

Месторасположение

Cons:

Персонал грубый. Номер ужасный. Пришлось настаивать на замене номера из-за неработающей системы кондиционирования воздуха, сильного запаха плесени и забитой раковины.

2026-09-19 • via Nuitee
F
Filip • extended_group • be
2
Disappointing , no value for the money
Pros:

The location - good bed

Cons:

No ceiling lights in the bathroom only make-up lights on the wall. The two broken lightbulbs were not repaired even after we complained every day for 4 days. Then I gave up. We showered like we were in a cave. We paid for a “privilege room” by the way. The shower gel was not replaced when it was empty.

2026-09-19 • via Nuitee
A
Adam • couple • pl
9
Pros:

Blisko do dworca, przystanków autobusowych, śniadanie w hotelu

Cons:

Brak uwag

2026-09-18 • via Nuitee
C
Christian • solo_traveller • au
1
2026-09-16 • via Nuitee
M
Magdalena • couple • pl
8
2026-09-16 • via Nuitee
T
Till • solo_traveller • de
3
2026-09-16 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-09-16 • via Nuitee
A
Anne • family_with_children • fi
10
2026-09-16 • via Nuitee
E
enrica • solo_traveller • it
8
Pros:

Pulizia della camera. Letto comodo con lenzuola di buon cotone. Nel bagno dispencer con sapone Nuxe. Colazione varia e abbondante. Vicinanza alla stazione.

Cons:

Necessario parcheggio a pagamento vicino all'hotel

2026-09-15 • via Nuitee
F
Francesco • couple • it
9
Soggiorno brevissimo, arrivato alle 19.30 e check out alle 7. All’arrivo eccellente prestazione della persona addetta al
Pros:

Camera grande bagno di generose proporzioni e vista su Bergamo alta. Letto comodo. Stanza pulita

Cons:

Ingresso un po’ anonimo, sembra una filiale bancaria

2026-09-15 • via Nuitee
M
Markus • couple • ch
6
Pros:

Die ausgezeichnete Lage des Hotels

Cons:

Das Badezimmer bräuchte dringend eine Revision: Die Türe streift am Waschbecken, die Leuchten flackern und das Wasser im Waschbecken läuft kaum ab. Zudem kein einziger deutschspachiger TV-Sender verfügbar.

2026-09-14 • via Nuitee
A
Aneliya • family_with_children • bg
10
Супер!
Pros:

Отлична закуска - богата и разнообразна, просторна стая с удобни легла/възглавници, любезен и отзивчив персонал, бих отседнала пак за повече време :-)

2026-09-14 • via Nuitee
H
Hugo Hernán • couple • it
10
2026-09-14 • via Nuitee
N
Natalia • couple • pl
10
2026-09-14 • via Nuitee
N
Nieves • couple • es
9
Muy buena opción en Bérgamo
Pros:

La localización es espectacular
La cama cómoda
Aire acondicionado

Cons:

La cortina era un poco trambolica
No tenía ningún agua de cortesía en el frigorífico
Parking de pago ajeno al hotel

2026-09-14 • via Nuitee
B
Birgitta • extended_group • se
8
2026-09-14 • via Nuitee
S
Stessy • couple • fr
4
Plutôt très moyen
Pros:

Le confort de la chambre

Cons:

La saleter de la douche vraiment très sale et la bouteille de gel douche vide rien pour se laver

2026-09-13 • via Nuitee
A
Antonella • solo_traveller • it
8
2026-09-13 • via Nuitee
N
Nadia • solo_traveller • it
9
2026-09-13 • via Nuitee
E
Edyta • solo_traveller • pl
9
2026-09-12 • via Nuitee