Four Points by Sheraton San Jose Downtown

Hotels
Four Points by Sheraton
8.1 (743 reviews)
211 South First Street , San Jose , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High parking fees
Cleanliness issues

Categories

Cleanliness
6.43
Several reviews indicate cleanliness issues, with mentions of dirty rooms and public hairs in the shower.
Service
9.4
The staff received consistent praise for being friendly and helpful.
Location
9.44
Multiple reviews highlight the great location, especially being close to attractions.
Room Quality
7.39
Some guests mentioned room size and cleanliness issues, affecting overall room quality.
Amenities
7.42
Amenities such as parking and breakfast received mixed feedback, impacting overall amenity satisfaction.
Value for Money
7.88
Guests expressed concerns regarding high parking fees and lack of certain amenities, affecting perceived value.
Food and Beverage
7.93
Food and beverage received few mentions; breakfast options limited.
Overall Experience
8.9
Overall sentiment was positive, despite several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:46

Property Description

Historical Charm and Modern Comfort

Experience a blend of history and modern convenience at Four Points by Sheraton San Jose Downtown. Nestled in the heart of Downtown San Jose, our property, a recognized historical landmark, offers a unique stay for our guests.

Convenient Conference Facilities

With 2 small conference rooms available, our hotel is the perfect choice for your business meetings or events. Located just minutes away from the San Jose Convention Center and other key venues, we make business travel a breeze.

Prime Location and Accessibility

Explore nearby attractions like the HP Pavilion and San Jose Civic Auditorium, all within walking distance. Plus, with the Mineta San Jose International Airport just a short drive away, your travels are made easy.

Book your stay at Four Points by Sheraton San Jose Downtown for a memorable blend of history, convenience, and comfort.

Important information:

Please note: There is a USD 150 incidental deposit required upon check-in. The full amount will be reimbursed upon check-out after inspection.

Only service animals are allowed. Contact the property for more details.

Please note: breakfast is only available for two guests per reservation.

Please contact the property directly for pricing regarding conference rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

8.1
Based on 743 reviews
Cleanliness: 6.43
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 7.93
Overall Experience: 8.9
S
Stella solo_traveller gb
8
Great downtown hotel - quiet and comfortable
Pros:

Great location downtown v close to everything but tucked away so really quiet inside the hotel! The bed was super comfy! I slept so well.

Cons:

Room felt a little dark and soulless

2026-07-22 via Nuitee
A
Andy couple ie
5
Bog standard
Cons:

Inattentive staff

2026-07-20 via Nuitee
C
Clarissa couple us
10
2026-07-19 via Nuitee
D
Dave couple nl
8
2026-07-16 via Nuitee
M
Martin couple us
6
Good location, premises are so-so, hate expensive parking charge.
Pros:

Location

Cons:

They charge too much for parking. You don’t know until you’ve already made the reservation.

2026-07-13 via Nuitee
L
LADONNA K solo_traveller us
7
Clean, comforable and very walkable area!
Pros:

I loved the location—very walkable with good restaurants, parks and the museum nearby. During the night, the area really comes alive with foot and car traffic. Can get a but noisy. The hotel is well maintain. My room and bed was comfortable and clean. Outdoor seating available but it opens to a busy street—easy access to the area.

Cons:

Although the elevator requires a room key to use, folks were taking the stairs to access room floors—very unsafe. Outdoor seating is easily accessible to the public. I did have a problem with one of the front desk staff. After the concert I was attending, I checked-in for my room key. The desk clerk tells me: he can’t find my booking. After some back and forth with him, I advised him my credit card was charged so… He suddenly found my booking. He also did this with my invited guest—who was also on the room. The guy was a bit of jerk. Didn’t get to try their restaurant cause we were never sure if it was open. Also, no on-sight breakfast options.

2026-07-10 via Nuitee
A
Alisa couple ua
9
2026-07-08 via Nuitee
S
Sara solo_traveller us
10
2026-07-05 via Nuitee
M
Maria couple us
10
2026-07-04 via Nuitee
K
Karissa couple us
10
2026-07-01 via Nuitee
T
Thomas family_with_children us
9
2026-06-27 via Nuitee
J
Joseph solo_traveller us
8
Nice hotel in a very active Saturday night environment.
Pros:

Conveniently located

Cons:

Parking fees. A lot of noisy activity at night on First Street with cars, music, people.

2026-06-27 via Nuitee
J
Jeffrey couple us
9
Great
Pros:

Bed and pillows also location

Cons:

Food at restaurant

2026-06-22 via Nuitee
J
Juan couple us
10
Easy, affordable, convenient
Pros:

Located in downtown and close to all the fun

Cons:

Everything was good, nothing to dislike

2026-06-20 via Nuitee
M
Marilyn solo_traveller us
9
Very nice!
Pros:

Great location. We walked to Original Joe’s for dinner.

2026-06-20 via Nuitee
M
Meredith family_with_children us
8
The hotel was perfect for a short trip with my daughter to see a concert. The hotel is located next to a public transpor
Pros:

Historical building which has been renovated so the rooms and amenities feel modern. Location was phenomenal.

Cons:

There seemed to be some ongoing renovations. Rooms were smaller but plenty spacious for a couple.

2026-06-19 via Nuitee
E
Elizabeth couple us
7
Pros:

Location

2026-06-18 via Nuitee
G
Garcia couple us
8
Would stay there again, excellent experience 👍.
Pros:

Did not have breakfast there, but the location was excellent.

Cons:

There wasn't anything not to like.

2026-06-16 via Nuitee
G
Graze solo_traveller us
7
Pros:

Like the location

Cons:

Employee a restaurant was a little nasty with this attitude

2026-06-15 via Nuitee
G
Gianna couple us
8
2026-06-14 via Nuitee