Four Points by Sheraton San Jose Downtown

Hotels
•
Four Points by Sheraton
8.1 (760 reviews)
211 South First Street , San Jose , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
High parking fees
Cleanliness issues

Categories

Cleanliness
6.43
Several reviews indicate cleanliness issues, with mentions of dirty rooms and public hairs in the shower.
Service
9.4
The staff received consistent praise for being friendly and helpful.
Location
9.44
Multiple reviews highlight the great location, especially being close to attractions.
Room Quality
7.39
Some guests mentioned room size and cleanliness issues, affecting overall room quality.
Amenities
7.42
Amenities such as parking and breakfast received mixed feedback, impacting overall amenity satisfaction.
Value for Money
7.88
Guests expressed concerns regarding high parking fees and lack of certain amenities, affecting perceived value.
Food and Beverage
7.93
Food and beverage received few mentions; breakfast options limited.
Overall Experience
8.9
Overall sentiment was positive, despite several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:46

Property Description

Historical Charm and Modern Comfort

Experience a blend of history and modern convenience at Four Points by Sheraton San Jose Downtown. Nestled in the heart of Downtown San Jose, our property, a recognized historical landmark, offers a unique stay for our guests.

Convenient Conference Facilities

With 2 small conference rooms available, our hotel is the perfect choice for your business meetings or events. Located just minutes away from the San Jose Convention Center and other key venues, we make business travel a breeze.

Prime Location and Accessibility

Explore nearby attractions like the HP Pavilion and San Jose Civic Auditorium, all within walking distance. Plus, with the Mineta San Jose International Airport just a short drive away, your travels are made easy.

Book your stay at Four Points by Sheraton San Jose Downtown for a memorable blend of history, convenience, and comfort.

Important information:

Please note: There is a USD 150 incidental deposit required upon check-in. The full amount will be reimbursed upon check-out after inspection.

Only service animals are allowed. Contact the property for more details.

Please note: breakfast is only available for two guests per reservation.

Please contact the property directly for pricing regarding conference rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Location

Guest Reviews

8.1
Based on 760 reviews
Cleanliness: 6.43
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 7.42
Value for Money: 7.88
Food and Beverage: 7.93
Overall Experience: 8.9
M
Monica • couple • us
5
2026-09-13 • via Nuitee
C
Cecelia • couple • us
10
2026-09-12 • via Nuitee
Y
Yoko • solo_traveller • jp
8
過ごしやすかったです
Pros:

値段とホテルのバランスが良い。サンノゼの中心部なのでシリコンバレー地域のどこを巡るにも同じような距離で、自分のニーズに合っていた。近くに美味しいパン屋もあって朝食にも困らなかった。併設のレストランは料理・接客共にイマイチでした。

Cons:

部屋に入った時の匂いが気になった。臭いのではなく、独特の芳香剤の匂い。無臭の方が自分は良かった。

2026-09-11 • via Nuitee
V
vianey • couple • us
9
2026-08-29 • via Nuitee
R
Renee • solo_traveller • us
10
Enjoyed this hotel
Pros:

Location, unique historic building, guest service, friendliness of all staff.
Quietness of building and area, convenient parking

Cons:

Sofa bed could use a little extra padding.

2026-08-28 • via Nuitee
M
Mustapha • solo_traveller • us
10
2026-08-28 • via Nuitee
W
Will • couple • us
9
Parking is a Gouge, But You'll Sleep Well
Pros:

The room was clean, fresh water bottles daily. I liked the room setup and the soaps were great. Good security too.

Cons:

No one mentioned the $40+ a day for parking until we arrived. That would have been FANTASTIC to know AHEAD OF TIME.

2026-08-27 • via Nuitee
R
Ron • solo_traveller • us
5
Cons:

60$ a night to park my car off campus. that was not mentioned when I booked the room

2026-08-24 • via Nuitee
B
Belinda • solo_traveller • us
9
2026-08-23 • via Nuitee
M
Mike • couple • ch
5
Would not return to this hotel
Pros:

The location was good. The parking attendant was wonderful. He had a great attitude and was very friendly. The other staff members could learn from him. The size of the room was very good. Bed was relatively comfortable.

Cons:

The staff inside the hotel were almost nonexistent. The restaurant was dirty and not open for breakfast as it was supposed to be. We went elsewhere for every meal because of the state of this. I cannot believe that a hotel chain does not use duvet covers but 2 sheets instead. The bathroom was not cleaned properly and the drain did not drain so one stood in water up to the ankles. The floor flooded no matter how much care was taken with the curtain. The towels were threadbare.

2026-08-18 • via Nuitee
A
Alyson • couple • us
10
Would definitely book again!
Pros:

Extremely nice staff! Such a wonderful place to stay comfortable bedding

2026-08-17 • via Nuitee
T
Tony • couple • us
10
2026-08-16 • via Nuitee
M
Melissa • couple • us
9
Good- front desk girl was helpful and always friendly
Pros:

The location to our event, friendly staff and cleanliness

Cons:

I booked through Priceline which said parking included and we were charged $40 from hotel

2026-08-15 • via Nuitee
D
Dale Duane • solo_traveller • us
10
2026-08-14 • via Nuitee
G
Glen • solo_traveller • us
10
Pros:

My absolute favorite hotel in SJ for business travel. Convenient on-site parking, great location, great restaurant, close to everything.

2026-08-12 • via Nuitee
T
Tapia • family_with_children • us
5
2026-08-12 • via Nuitee
H
hui • solo_traveller • cn
9
Pros:

center of the city. very convenient .

Cons:

first day the hair conditioner is out but no changed at second day. I have to go to the counter to get it

2026-08-12 • via Nuitee
E
Errol • solo_traveller • us
8
Enjoyed my stay in a very clean and quiet hotel.
Pros:

Great location, very clean and attractive.

2026-08-12 • via Nuitee
E
Edna • family_with_children • us
9
2026-08-10 • via Nuitee
D
Donald • solo_traveller • us
8
It did what I wanted and that was clean, safe, accessible. Al little expensive but everything is.
Pros:

Staff and housekeeping was nice. A historic building . . . would be nice o know more of the buildings history.

Cons:

I didn't like the elevator it took some getting used to. To go up the elevator you had to push down arrow to call it to you. Then you could go up. To gain entrance to my room the swipe card was not working very well and the handle was a little sticky. It took several tries to get in and at first almost called the front desk for help.

2026-08-05 • via Nuitee