SpringHill Suites Memphis Downtown

The Staff was excellent!

What I love the most was I had prepaid for a balcony room through Booking.com for my Birthday and I didn't not have one reserved through some sort of mishap. But the Supervisor Ms Susan give me The Best Accommodation possible. She is the Best Ever. This is a Birthday I will never forget. She is The Best......😍😍😍😍

Tamanho do quarto

Facilité de trouver l'hotel. La proximité de la rue Beale street.

Location was great, very cute room.

Localización estupenda y personal encantador. La cama muy cómoda, en una habitación grande y bien organizada.

The staff, the beds were comfortable, the room was large, staff is very nice. Breakfast was nice as well.

Super cordiali.
Buona la colazione!

Location
Comfortable bed
Breakfast included

Located close to everything we wanted to go.

SpringHill Suites by Marriott Memphis Downtown has the potential to be a great Marriott property, but there are several areas that need improvement.

When we checked into our suite, it was advertised as having two queen beds and a pull-out couch. However, the "pull-out couch" was actually a trundle bed. When we pulled it out, we found the mattress was dirty, there were Cheetos and a dirty sock on it, and even more Cheetos underneath the couch. It was obvious that this area had not been cleaned properly.

The room was also only stocked with one set of sheets and one blanket for the trundle bed. Since the room is advertised to accommodate more guests, there should have been two sets of sheets and two blankets available.

The bathroom ceiling vent was covered in dust. Every time the ventilation fan was turned on, dust blew into the air, which was unpleasant and made the bathroom feel unclean.

On our second day, we returned to our room to find that no clean towels had been left. Around 8:00 p.m., we were told the hotel was still drying towels before they could provide us with replacements.

The swimming pool was another disappointment. The water looked cloudy and dirty, so we didn't feel comfortable getting in.

Also the walls and furniture could be wipe down, in every room in the suite every wall had a stain that could easily be cleaned with a wipe down to be cleaned.

Despite these issues, I want to recognize the staff. Everyone we interacted with was friendly, polite, and genuinely tried to resolve our concerns as quickly as possible. Their customer service was appreciated.

Beyond Disappointed
August 2026
“We are what we repeatedly do. Excellence, then, is not an act, but a habit." Aristotle.

My experience at the Springhill Suites by Marriott Memphis Downtown by far is the worst experience that I’ve encountered over the years of staying at hotels. We were in town for a family reunion ( 7/31-8/2) which the committee selected this location. Now with it being the Marriott name, I was excited and knew that my family and I would be in great hands however, this was not the case. Here are some pluses and minuses.

Pluses:

*Chris at the front desk was the only Employee that took ownership to address the situation.

*The Breakfast Staff that attended to the breakfast area was friendly and ensured that the food was hot and available.

*The Valet staff was exceptional and provided top-tier service with a smile.

Minuses

* In certain areas of the hotel there were AC challenges .. We were moved a total of 2 times due to the AC being inoperable. Now from my understanding from past hotel stays the room should’ve been pre inspected for readiness prior. We arrived at 2:30PM and did not successfully get into a room until 3:55 PM. There were no lobby carts therefore I had to continue to move my items from room to room.

* Definitely lack of communication in regards to how to get to each floor/room utilizing the elevators. I’m not a hotel employee therefore I do not know the ends and outs of which crossover elevator is needed. I came for a Family Reunion, not to be involved in a maze.

* Unprofessionalism observed during check in and overhearing profanity between employees within the hotel floors.

In life, we only have one opportunity to make a great first impression thereafter it’s just an impression.

A Displeased and Disappointed Guest.

8OCY9QOU84

Member 856783627

Great location, friendly & helpful staff. Rooms were clean & comfortable. Valet parking was great, they were friendly & quick to respond.