Sercotel Pozuelo

Hotels
8.9 (2166 reviews)
Camino de las Huertas, 2 , Pozuelo de Alarcón , es
+34 916 31 25 10

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great staff attention and professionalism.
Excellent cleanliness and comfortable rooms.
Cons:
Breakfast variety could be improved.
Some amenities in need of maintenance.

Categories

Cleanliness
8.9
Generally praised for cleanliness, with some mentions of maintenance needed.
Service
9.7
Staff was consistently noted for being attentive and helpful.
Location
9.4
Location is ideal for most guests, especially for work-related stays.
Room Quality
8.4
Rooms are comfortable but noted for lacking amenities such as heating and coffee makers.
Amenities
8.5
Some amenities lacking, like proper breakfast variety and maintenance.
Value for Money
9.1
Competitive pricing for the quality offered, although breakfast value could improve.
Food and Beverage
7.9
Breakfast variety was generally seen as insufficient and limiting.
Overall Experience
9.3
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:27

Property Description

Convenient Location
Hotel Sercotel Pozuelo is strategically located in central Pozuelo de Alarcón, providing easy access to both the N-VI motorway and the M-40 Madrid ring road. This prime location ensures seamless travel for guests looking to explore Madrid and its surroundings.

Abundant Amenities
Guests at Hotel Sercotel Pozuelo can enjoy a range of amenities nearby, including a large shopping mall, sports centers, a public park, a spa, and an auditorium. Whether you're in the mood for shopping, relaxation, or entertainment, the hotel's surroundings offer something for everyone.

Modern Comfort
The hotel offers air-conditioned rooms with free Wi-Fi, providing a comfortable and convenient stay for guests. After a day of exploring the vibrant city of Madrid, guests can unwind in the cozy rooms equipped with essential amenities.

Book your stay at Hotel Sercotel Pozuelo now and experience the perfect blend of convenience and comfort during your visit to Madrid!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 2166 reviews
Cleanliness: 8.9
Service: 9.7
Location: 9.4
Room Quality: 8.4
Amenities: 8.5
Value for Money: 9.1
Food and Beverage: 7.9
Overall Experience: 9.3
A
Ana Cristina • family_with_children • es
10
Excelente
Pros:

El personal excepcional muy amable y atento el hotel muy buena ubicación muy limpio la comida buenísima 👌

Cons:

La verdad no tengo nada

2026-07-24 • via Nuitee
J
Juan Manuel • family_with_children • es
7
2026-07-23 • via Nuitee
A
Alonso Milla • couple • es
9
2026-07-23 • via Nuitee
R
Ruth • couple • fr
8
Conforme aux attentes
Pros:

Tranquillité

Cons:

Environnement peu restaurants commerces

2026-07-23 • via Nuitee
D
Davidespit • solo_traveller • es
9
2026-07-23 • via Nuitee
N
Nicolle • couple • es
10
2026-07-23 • via Nuitee
R
Ruth • couple • fr
9
Conforme à mes attentes par rapport à nos déplacements
Pros:

La tranquillité. Proximité bus

Cons:

Peu de restaurations autour

2026-07-23 • via Nuitee
D
Daniel • couple • es
10
2026-07-23 • via Nuitee
J
Juan Manuel • couple • es
10
2026-07-22 • via Nuitee
M
María José • couple • es
10
2026-07-21 • via Nuitee
J
Jose Ramon • family_with_children • es
8
2026-07-21 • via Nuitee
M
MOLINERO HERNÁN • family_with_children • es
7
Xxx
Pros:

No desayuné

Cons:

No hay nada que no me gustase, tan sólo el precio me parece mejorable, para estar fuera de Madrid capital creo que se podría ajustar más

2026-07-21 • via Nuitee
S
sergio • family_with_children • es
9
2026-07-20 • via Nuitee
S
sergio • family_with_children • es
9
2026-07-20 • via Nuitee
S
Seco • couple • es
9
2026-07-20 • via Nuitee
A
Anna • family_with_children • jo
10
2026-07-20 • via Nuitee
I
Irene • couple • es
1
Imposible descansar.
Pros:

La habitación estaba limpia y la cámara era cómoda

Cons:

Cuando llegué, cansada tras un viaje largo, me encontré a unas diez personas reunidas justo en el pasillo, delante de mi habitación. No estaban gritando, pero el ruido era más que suficiente para impedir el descanso. Eran invitados de una boda esperando a los novios. Lo más sorprendente es que el hotel, siendo plenamente consciente de la situación, permitió que permanecieran en el pasillo, cuando disponía de un lobby lejos de las habitaciones.
Comentamos el problema en recepción y la respuesta fue: “No creo que se queden a dormir, solo han venido a hacerse fotos”. Nos pareció razonable, y lo dejamos pasar, pero no hubo intención de buscar solución o reubicarlos a ellos, o a nosotros.
Decidimos cenar en el restaurante del hotel y la experiencia fue incluso peor, nada recomendable.
Después, a la hora de dormir, volvieron los problemas. La insonorización es pésima: se escucha absolutamente todo, tanto lo que ocurre en el pasillo como en las habitaciones contiguas. Y por supuesto, las puertas.
Para rematar, a las 5:30 de la mañana los invitados de la boda volvieron a despertarnos charlando en el pasillo, debido de nuevo, una insonorización absolutamente deficiente.

2026-07-19 • via Nuitee
G
Guzman • couple • es
2
2026-07-19 • via Nuitee
M
MARIA DEL ROSARIO • family_with_children • es
8
2026-07-19 • via Nuitee
N
Nieves • couple • es
9
Pros:

El desayuno estupendo

2026-07-19 • via Nuitee