Johannesburg Marriott Hotel Melrose Arch

Hotels
•
Marriott Hotels & Resorts
9 (791 reviews)
42 The High Street, Melrose Arch, Johannesburg, Gauteng, 2076 , Johannesburg , ZA
27-10-495 4200

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Facilities

Fitness facilities
Express check-out
Electric car charging station
No single-use plastic stirrers
Free WiFi
24-hour front desk
Express check-in/check-out
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Service inconsistencies at check-in

Categories

Cleanliness
7.5
The place was dirty with a bad smell, which impacted the overall stay.
Service
9.5
Overall service was described as friendly and accommodating.
Location
10
Location was highly praised for its convenience and proximity to attractions.
Room Quality
9
Rooms were noted for being comfortable and well-sized.
Amenities
8.5
Amenities were generally mentioned positively, though some inconsistency in availability noted.
Value for Money
9
Pricing was justified by the quality of service and location.
Food and Beverage
9.5
Breakfast and food quality received positive feedback from multiple reviews.
Overall Experience
9
General consensus reflects a satisfactory experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:50

Property Description

Step into elegance and comfort at the Johannesburg Marriott Hotel Melrose Arch, where modern amenities meet exceptional service.

Recreational Facilities: Dive into relaxation with our stunning outdoor pool or invigorate your visit at our state-of-the-art fitness center, designed to rejuvenate body and mind.

Dining Experience: Indulge your palate at the Keystone Restaurant or enjoy the convenience of 24-hour room service, ensuring gourmet dining is always just a call away.

Accommodation Comfort: Unwind in one of our 334 thoughtfully designed guestrooms, featuring refrigerators and flat-screen TVs, equipped with complimentary Wi-Fi to keep you connected throughout your stay.

Located just moments from the vibrant Melrose Arch Shopping Centre, your ideal getaway awaits. Don't miss out—book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Location

Guest Reviews

9
Based on 791 reviews
Cleanliness: 7.5
Service: 9.5
Location: 10
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 9
L
Lwazi • solo_traveller • za
8
2026-05-27 • via Nuitee
A
Anthony • couple • za
10
Superb experience - nothing comes close in any other corporate hotel in Sandton
Pros:

Everything was perfect. Room decor , size , amenities and most of all the excellent staff who have been trained to a standard I have never experienced before in a Johannesburg hotel.

Cons:

Nothing really. Perhaps it should have its own spa which would be more convenient

2026-05-26 • via Nuitee
F
Fabio • family_with_children • br
10
2026-05-26 • via Nuitee
L
Lloyd • couple • za
10
Pros:

Service, space, cleanliness

2026-05-24 • via Nuitee
E
Eric • solo_traveller • ch
8
2026-05-23 • via Nuitee
A
Aguida • solo_traveller • mz
8
2026-05-23 • via Nuitee
N
Natasja • solo_traveller • za
10
2026-05-23 • via Nuitee
R
Ryan • family_with_children • ca
10
2026-05-20 • via Nuitee
J
jonathan • extended_group • mu
1
Very disappointing.
Cons:

The hotel car I ordered was an hour late and then we had to walk a quarter of a mile to get to the car. I explained at check out I was willing to pay only 50% for this terrible service from a Marriot Hotel. You outsource this, but it's clear you are not outsourcing to a proper company. Marriot service I thought was meant to be five star which is why I chose you.

Then I find after I had checked out and paid the agreed total of ZAR2,000, later I discovered that Marriot Hotels had deducted a further ZAR 8000 from my credit card. This is disgraceful behaviour. I am not staying a Marriot hotel again, and I expect this sum to be re-imbursed as soon as possible.

ON MY STAY:
The internet was a problem, I tried several times to connect and failed every time. The receptionist was going to send a technician to fix it, but it somehow fixed itself and it started working after around almost an hour.
.
There was no fridge, let alone there being no Mini-bar for cold refreshments. Yet there was designated space for one.

The coffee cups were very attractive and of good quality - a pity the coffee machine did not work. I reported this but nobody came to repair or replace it.

The lighting in the evening was so weak I could not make out the switches for the lights. I had to switch them all off at the master switch to get some sleep. I only discovered the switches in the morning when there was decent light that enabled me to see them.

I ordered room service of French fries and a Corona beer. These were excellent ! That's about the only plus I can think of on my overnight stay.

Jonathan Shaw
Now a Former Marriot Hotel User

2026-05-17 • via Nuitee
S
Shoanaha Dhaniram • solo_traveller • za
9
2026-05-16 • via Nuitee
L
Lwazi • couple • za
9
2026-05-15 • via Nuitee
N
Noel • family_with_children • bw
1
It turned bad in the last day.
Pros:

The ambience and the finishings.

Cons:

We had an incident with one of the staff at breakfast which turned the whole experience sour. I just can’t get over it. It turned what could have been a great experience into a very sour experience.

2026-05-14 • via Nuitee
O
Owethu • family_with_children • za
6
2026-05-04 • via Nuitee
S
Sonia • extended_group • fr
10
2026-04-29 • via Nuitee
D
Davlyn • family_with_children • za
1
Will never go back.
Pros:

The only thing this place has going for its self is the location and the design

Cons:

The staff are rude and not very welcoming. The first time we booked it was awful and then we decided to try again but nothing has changed. It’s like we are disturbing the staff by checking in. Then I must double pay for breakfast and the hotel responds by apologising and asking if I have any further questions I can reach out?? Why must I ask for a refund if I was over charged??? Is it not normal practice to refund someone you over charged?? When I checkout, no one greets they just stick their handout for the cards check the computer and say thanks. Disgusting behaviour

2026-04-27 • via Nuitee
N
Nomsa • family_with_children • za
10
2026-04-27 • via Nuitee
A
Aisha • couple • tz
10
Excellent rooms, breakfast and location!
Pros:

Amazing rooms and location! Excellent breakfast

Cons:

The food at archers wasn’t so great

2026-04-27 • via Nuitee
S
Sonja • solo_traveller • za
10
Pros:

Very clean and comfortable with all needed amenities. Staff are lovely. Fantastic breakfast!

2026-04-26 • via Nuitee
D
Debra • couple • za
10
2026-04-24 • via Nuitee
O
Oded Sivan • solo_traveller • il
9
2026-04-24 • via Nuitee