Courthouse Hotel London

Hotels
8 (2831 reviews)
19-21 Gt. Marlborough St , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Bar
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Inconsistent service
Subpar breakfast quality

Categories

Cleanliness
7.58
Some issues with cleanliness mentioned, including flies on the breakfast table and maintenance problems.
Service
8.55
Most reviews noted helpful staff, despite some concerns regarding service consistency.
Location
9.09
Multiple reviews highlighted the excellent location for shopping and attractions.
Room Quality
8.04
Rooms were generally described as spacious and comfortable, but some minor issues were reported.
Amenities
8.07
Standard facilities available, with some minor complaints noted; overall satisfactory.
Value for Money
7.53
Several guests felt the hotel was not quite a five-star standard, affecting perceived value.
Food and Beverage
7.08
Breakfast issues reported, including quality and service, leading to a lower score.
Overall Experience
8.05
Overall experience was mixed but generally positive, with significant praise for location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Luxury Accommodation in Central London

Stylish Rooms with Modern Amenities: Enjoy a stay in our luxury hotel rooms featuring entertainment systems, flat-screen TVs, and free WiFi. The Italian-designed bathrooms with picture windows add a touch of elegance.

Relaxing Spa and Wellness Facilities: Indulge in a variety of treatments at the Thai-inspired Sanook Spa, unwind in the sauna, or stay active in the well-equipped gym for a rejuvenating experience.

Dining and Entertainment Options: Experience culinary delights at Soho Wala or Silk Restaurant, unwind at the cocktail bar, and take in stunning views at the rooftop terrace, offering a perfect setting to unwind after a day of exploring.

Book your stay at The Courthouse Hotel London for a memorable and luxurious experience in the heart of London's vibrant shopping and theatre district.

Important information:

It is required that the credit card used for payment is presented at the time of check-in. Should the card holder not be present at the time of check-in, please contact the hotel directly to arrange payment via secure online credit card payment portal.

A security deposit of GBP 50 per room per night is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note that the gym is available by appointment only at this time.

Early departures advised after the cancelation policy cut off time will be subject to one nights penalty fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 2831 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.08
Overall Experience: 8.05
S
Sharon couple gb
10
Pros:

As always great service hotel brilliant sleep

2026-08-08 via Nuitee
R
Russell couple gb
10
2026-08-08 via Nuitee
B
Barbara family_with_children ch
7
perfektes Hotel um die Stadt zu erkunden
Pros:

perfekte Lage

Cons:

Ausstattung etwas in die Jahre gekommen

2026-08-08 via Nuitee
J
Jason couple gb
10
2026-08-07 via Nuitee
K
Karen couple gb
10
Perfect for a couple of days in London - didn't need to use the tube until travelling back to Paddington
Pros:

Fantastic property and was ideal for our visits to the London Palladium!! Loved the Lobby bar with the holding cells. Lovely breakfast too. It was great that we could leave our bags before check in and the team offered to keep holding our bags after checking out. Couldn't fault the service.

Cons:

I honestly can't think of anything. Maybe the fact that there were no Pina coladas on the cocktail menu?

2026-08-06 via Nuitee
A
Ann solo_traveller gb
8
2026-08-06 via Nuitee
J
Jenna solo_traveller ch
9
Good value - air conditioning. Exceptionally motivated and friendly staff. Would stay again
Pros:

Great location for the center of everything. Close to elizabethan line, metros, shopping and theatre. Inside was quite quiet for all that. Air conditioning was top notch

Cons:

Stairs at the entrance are a bit of a challenge for suitcases

2026-08-06 via Nuitee
I
Isaac couple gb
10
2026-08-06 via Nuitee
E
Emma couple gb
10
2026-08-05 via Nuitee
N
Nicholas couple gb
9
2026-08-05 via Nuitee
P
Paul couple gb
8
Excellent for us, as tied in with palladium show
Pros:

Friendly accommodating staff, great location and very clean

Cons:

Breakfast too expensive (especially if you only wanted a small breakfast ie granola) maybe biscuits in room and better coffee facilities

2026-08-04 via Nuitee
B
Bob couple gb
8
Great hotel with problems.
Pros:

The location of the hotel is perfect for visiting the London Palladium.

Cons:

My stay was during a heatwave in London. Putting a winter duvet on the bed was very inappropriate. The air conditioning would not cool the room down to a temperature which one could sleep in. Additionally, the TV did not work. A technician was sent to the room and reset the Sky box and the set came on and he left. We could only get BBC1 as the handset did not work. When the TV was switched on the next morning it did not work again. The bath had no safety grab handles to assist us in our 80s to get in and out of the bath. One of the handles on the side of the bath was broken off and missing. Therefore, a bath in the morning was not an option. Finally, at 1600 I ordered room service (Two meals) and requested it was delivered to our room for 1800 as we had to go out at 1900. At 1800 there no meals. I called room service at 1810 to enquired why the meals had not been delivered as requested at 1800. All I got was confused comments and I was told someone would call me. At 1820 the meal arrived at the room with apologies. We were asked to pay there and then as it was not permitted to add it to the bill to be paid on check out! Very unusual for a £336 room.

2026-08-04 via Nuitee
T
Trine Sten solo_traveller no
10
Pros:

Fantastisk beliggenhet, rett ved Carnaby, Oxford og Regent street.
Fikk sjekke inn kl 10 am på en lørdag og fikk en time ekstra ved utsjekk.
Veldig hyggelige ansattw

2026-08-04 via Nuitee
G
Gary family_with_children gb
9
It was very close to where we wanted to be.
Pros:

Friendly very helpful staff

Cons:

Nothing

2026-08-03 via Nuitee
A
Aytek couple gb
8
2026-08-03 via Nuitee
C
Christopher couple gb
6
Convenient for what we needed but not up to the standard we expected for paying £270 for one night.
Pros:

The location was excellent and the front desk was staffed 24 hours.

Cons:

The room wasn’t very clean. The mini fridge was empty. The light switches didn’t all work. There was no hair dryer in our room. I had no bedside table but my partner did. The carpets were very grubby. We were told about the roof top bar but were not told that it was booked out for a private party. When asking if there was any space for hotel residents, they said it was full. We looked online to see if we could book and found out it was a £50 minimum spend per person. This itself is fine but it was information we were not told. Disappointed about not being able to use the bar.

2026-08-03 via Nuitee
J
Jacquelyn couple au
8
Grear location Would stay again
Cons:

Seating in common areas downstairs quite uncomfortable

2026-08-03 via Nuitee
M
Michael couple gb
8
I would return.
Pros:

Location was perfect for the City

Cons:

Breakfast was not the best and the pillows were awful and made sleep uncomfortable

2026-08-03 via Nuitee
J
Jane couple gb
9
Pros:

Very good breakfast, comfortable bed

2026-08-03 via Nuitee
M
Mark couple gb
10
Perfection
Pros:

Friendly and tidy
I mentioned it was our 29th wedding anniversary and they left us a note congratulating us both and left cake and strawberries

Cons:

Nothing

2026-08-02 via Nuitee