Ascott Raffles Place Singapore

Hotels
•
Ascott The Residence
8.6 (1618 reviews)
No. 2 Finlayson Green , Singapore , sg

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Bathroom odor
Maintenance issues

Categories

Cleanliness
7.74
Issues with odor in the bathroom and bad maintenance mentioned.
Service
9.71
Customer service was excellent; staff were very helpful.
Location
9.25
Multiple reviews praised the central and convenient location.
Room Quality
8.2
Rooms were described as spacious and comfortable, with some suggestions for improvement.
Amenities
8.23
Generally good amenities, but suggestions for additional pillows and bar hours.
Value for Money
8.69
The overall feel was positive, though there were issues with management regarding refunds.
Food and Beverage
8.24
No specific mentions; standard quality for this hotel tier.
Overall Experience
8.71
Overall satisfaction with a recommendation for the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:14

Property Description

Luxurious 5-Star Heritage Hotel

Heritage Charm and Modern Comfort: Ascott Raffles Place, housed in a restored heritage building, seamlessly combines old-world charm with modern luxury. The spacious guestrooms are elegantly decorated and equipped with free Wi-Fi, fully equipped kitchens, and BOSE entertainment systems.

Convenient Location and Exclusive Amenities: Situated just a 5-minute walk from Raffles Place MRT Station, the hotel offers easy access to the city. Relax by the infinity pool, browse the free DVD library, or make use of the business center and gym facilities.

Exceptional Services: Enjoy personalized services such as babysitting, grocery-shopping, and laundry facilities. Whether you're traveling for business or leisure, Ascott Raffles Place ensures a comfortable and memorable stay.

Book your stay at Ascott Raffles Place for an unforgettable experience!

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that the restaurant is closed for dinner on weekends and public holidays.

Please note that the bar is closed on weekends and public holidays.

Guests are required to show a physical national photo ID and credit card upon check-in.

Please note that other forms of identification, such as work permits, student passes, or ID proof from the SingPass App, will not be accepted. Additionally, all Special Requests are subject to availability and may incur additional charges.

Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).

Housekeeping services are available from Monday to Saturday, excluding public holidays.

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 160 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1618 reviews
Cleanliness: 7.74
Service: 9.71
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
K
Kerry • couple • au
10
2026-05-29 • via Nuitee
N
noriaki • couple • jp
10
次回もまたこのホテルを泊まりたいと思います
2026-05-28 • via Nuitee
P
Patricia • solo_traveller • au
10
2026-05-27 • via Nuitee
A
Andrea • family_with_children • au
10
I would highly recommend this hotel. It’s in a great location. Short walking distance to hawkers, metro, marina bay. The
Pros:

Great location. Amazing room, comfortable bed, great shower, friendly helpful staff

Cons:

Nothing. We loved everything!

2026-05-26 • via Nuitee
S
Sharon • solo_traveller • au
8
Pros:

Not a lot

Cons:

The bed was rock hard and the room aircon was too cold like a fridge. We turned it off

2026-05-25 • via Nuitee
S
Syra • solo_traveller • ph
10
Pros:

Excellent location — near Marina Bay, with easy access to MRT, Lau Pa Sat, and walkable sightseeing/business districts.
Large suites with kitchenette + washer/dryer — it has an apartment feel, huge room size, and convenience for longer stays.
Clean, comfortable rooms
Quiet despite central location — surprisingly good sound insulation.

2026-05-24 • via Nuitee
C
Christine • couple • gb
10
A little pricey but worth it.
Pros:

The staff were very helpful and happy. The pool area, although small, was good. At the time of our stay there was a free welcome Singapore sling drink. Comfortable beds and pillows. Lovely bathroom.

Cons:

Only 1 small issue. It looked like the bedroom air on had been leaking and was pooling under the floor boards. This was reported and maintenance did check it out straight away.

2026-05-23 • via Nuitee
L
Linda • solo_traveller • au
8
2026-05-23 • via Nuitee
M
Mark Lauren • family_with_children • ph
8
Nice location and big rooms!
Pros:

Big room and good location

Cons:

old room look

2026-05-23 • via Nuitee
Y
Yang-Hsien • couple • tw
10
2026-05-22 • via Nuitee
T
Tanja • solo_traveller • de
10
Exceptional! A real treat!
Pros:

Fantastic location. Easy access to public transport and Singapore landmarks.

Cons:

I liked everything! It exceeded my expectations in every aspect.

2026-05-22 • via Nuitee
T
Terence • solo_traveller • gb
8
Pros:

Location size of room and bathroom

Cons:

No fresh air as couldn't open any windows. Room could do with updating. It was cleaned every day but could do with a deep clean

2026-05-19 • via Nuitee
Y
Yey18 • solo_traveller • ph
9
Great hotel for families with small kids, good and accessible location.
Pros:

The spacious rooms and complete amenities such as utensils, coffee stations, dishwasher, fridge, washing machine, etc. Staff were also very friendly and approachable. It has also a great location as Lau Pa Sat is 2 mins away walking and Merlion Park (arnd 7-10mins walk).

Cons:

Pool was okay, just didn't prefer the see through pool on the side like an aquarium.

2026-05-19 • via Nuitee
P
Philippe • solo_traveller • ch
9
2026-05-17 • via Nuitee
B
Berlinder • couple • au
10
Highly recommend
Pros:

Room was 10/10
Alma did a wonderful job at servicing the room, leaving towel animals for decoration on the bed each morning.
Service at check in was exceptional.

2026-05-16 • via Nuitee
S
Sean • family_with_children • au
10
An unbeatable location and large size rooms make for a great stay in the heart of Singapore.
Pros:

Phenomenal location, really big room and bathroom, incredible staff who went above and beyond for us.

2026-05-16 • via Nuitee
S
stefan • solo_traveller • se
7
2026-05-15 • via Nuitee
Z
Zulfa • couple • my
10
Pros:

I feel like this place is really value for money. The room is huge for the location, and walking distance to major attractions. We walked to our main destinations, i.e. the Asian Civilisations Museum and the Sands Theatre.

Cons:

Room service hours were fairly limited, but this is a MINOR thing, as it's meant to be a serviced apartment concept.

2026-05-15 • via Nuitee
Z
Zoltan • couple • ca
8
2026-05-14 • via Nuitee
L
Lance • couple • au
9
Very good Nice people happy hour 1 free beer.
Pros:

In business area close to tourist spots as well.
Good taxi service from hotel.
Did not wait more than 7 minutes for taxi.

Cons:

Some in room facilities were dated or needed attention.

2026-05-13 • via Nuitee