Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4813 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au

listing image 1
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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 30 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4813 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
J
Jon • couple • au
8
2026-06-13 • via Nuitee
B
Brett • couple • au
4
Tried to contact reception at 850pm no answer
Pros:

Close to Southbank & the city of Melbourne

Cons:

Room a/c didn’t cool our room enough our room stayed to warm to sleep in sweating most of the night

2026-06-13 • via Nuitee
M
Mia • couple • au
8
2026-06-13 • via Nuitee
N
Nik • couple • au
9
2026-06-12 • via Nuitee
D
Dominic • solo_traveller • jp
8
2026-06-10 • via Nuitee
D
David • extended_group • au
8
Great weekend with my mates.
Pros:

Location was excellent for my purpose, I am a repeat stayer at this time of the year.

2026-06-09 • via Nuitee
J
Jarrod • family_with_children • au
9
Pros:

Close to the city
Quiet

Cons:

Nothing

2026-06-09 • via Nuitee
C
Cathryn • couple • au
5
Great location
Pros:

Location

Cons:

Have stayed here many times. This time it wasn’t very clean. Toilet was running there was No cutlery, no conditioner, nothing to wash dishes with, only 2 tea bags. Not very well kept

2026-06-08 • via Nuitee
J
Judy • couple • au
9
Will still stay again
Pros:

Close to everything

Cons:

Wasn’t 100 percent clean

2026-06-08 • via Nuitee
B
Bernadette • couple • au
5
Plain
Pros:

Close to city

Cons:

Busy and not very helpful

2026-06-08 • via Nuitee
T
The Quang • couple • au
9
Pros:

Heating temperatures need to set higher than 25c too cold

2026-06-08 • via Nuitee
B
Brooke • solo_traveller • au
4
2026-06-08 • via Nuitee
J
Jessica • solo_traveller • au
8
2026-06-07 • via Nuitee
K
Kerry • family_with_children • au
7
2026-06-07 • via Nuitee
K
kevin • family_with_children • au
9
2026-06-07 • via Nuitee
K
kelliemS8057ZZ • Couples
4
Ok but staff are very disinterested
Pros:

The accommodation was adequate, but unfortunately the overall experience was disappointing.

The room itself was acceptable, however the bathroom floors were noticeably dirty on arrival, which immediately gave a poor impression of the hotel’s cleanliness standards.

I also ordered room service, which was extremely expensive for what was offered. To make matters worse, the order was never delivered, despite being charged and waiting a considerable amount of time.

Another concern was the professionalism of some staff members. On several occasions staff appeared to be socialising and playing around rather than focusing on guests and their responsibilities. This created the impression that customer service was not a priority.

While the hotel provided basic accommodation, the issues with cleanliness, service delivery, and staff professionalism meant the experience did not meet expectations, particularly given the price paid. I would hesitate to stay again unless these areas are improved.

2026-06-06 • via Tripadvisor
P
Patrick • solo_traveller • au
10
2026-06-06 • via Nuitee
S
sebastian • solo_traveller • au
8
2026-06-06 • via Nuitee
W
Walker • solo_traveller • au
9
2026-06-05 • via Nuitee
C
Cartwright • solo_traveller • au
9
2026-06-05 • via Nuitee