Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (4989 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , au
+61 3 7046 1300

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 4989 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
N
Noddy • couple • au
10
2026-08-29 • via Nuitee
M
Mick • solo_traveller • au
8
2026-08-28 • via Nuitee
C
Clint • couple • au
9
Pros:

The bed was very comfy.

Cons:

Unfortunately the breakfast was terrible. Stale Crossiants and bread, stale cheese, very underwhelming. Not very good coffee either.

2026-08-27 • via Nuitee
N
Noel • couple • au
9
2026-08-27 • via Nuitee
H
Hartung • solo_traveller • au
10
Good value for money
Pros:

Location was great. Car parking facilities are excellent.

2026-08-25 • via Nuitee
S
Suzie • couple • au
8
2026-08-24 • via Nuitee
W
Wade • couple • au
3
2026-08-24 • via Nuitee
L
Laurence • solo_traveller • au
8
All went well verry pleased with the service received thanks.
Pros:

Check in and out went smooth.
Got my tax invoice without a hassle.
Room was as expected tidy and clean.

Cons:

Missed my hash browns for breakfast.

2026-08-24 • via Nuitee
W
Wade • couple • au
3
Location is the the only good part
Pros:

The location.

Cons:

Room wasn’t totally clean with food and what looked like boogers stuck to the wall. Pillow covers had dirty marks on them. No air con, even though it is winter the rooms were hot (hall way was cooler) having no air con wasn’t disclosed when booking or when checking in!

2026-08-24 • via Nuitee
K
Kerry • couple • au
10
Great stay, fantastic location, highly recommend
Pros:

It was lovely, clean, we had a great view and in a great location

Cons:

We wish they had apartments

2026-08-24 • via Nuitee
J
Julie • couple • au
5
I have stayed here on multiple occasions and this time the rooms were dirty
Pros:

Location

Cons:

Dirty environment

2026-08-24 • via Nuitee
E
Elena • solo_traveller • au
8
Good location to Southbank in a good Hotel
Pros:

Proximity to city, comfortable and clean room

Cons:

Hard to work out room Airconditioning and shower taps

2026-08-24 • via Nuitee
M
McLean • solo_traveller • au
6
Pros:

Very central location.

Cons:

Needs a face lift very old bathrooms.

2026-08-23 • via Nuitee
A
Alexandra • family_with_children • de
10
Atemberaubend
Pros:

Atemberaubend

Cons:

Atemberaubend

2026-08-23 • via Nuitee
J
Jason • couple • au
8
Close and convenient to our stage show
Pros:

Close and convenient

Cons:

Window leaked water and tv didn’t work

2026-08-21 • via Nuitee
F
Finn • family_with_children • au
7
2026-08-20 • via Nuitee
C
Chris • couple • au
8
Value for money hotel
Pros:

Location was great

2026-08-20 • via Nuitee
A
Andrew • couple • au
8
2026-08-20 • via Nuitee
Y
Yvonne • couple • au
8
2026-08-19 • via Nuitee
E
Emily • family_with_children • au
8
2026-08-18 • via Nuitee