Mercure Melbourne Southbank

Hotels
•
Mercure
8.4 (5016 reviews)
Corner Southgate Avenue & Riverside Quay , Melbourne , AU
+61 3 7046 1300

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
7.85
Several reviews mention cleanliness positively, though some also note issues like mouldy showers and concerns about the overall state.
Service
8.85
Many reviews highlight friendly and helpful staff, with some mentioning good communication.
Location
9.35
The location is frequently praised as great, very convenient for accessing city amenities.
Room Quality
7.85
Rooms are spacious and generally clean, but some mention outdated features and specific issues like being allocated a wheelchair-friendly room unexpectedly.
Amenities
7.85
Limited mention of amenities, with some requests for additional features like a sauna and pool.
Value for Money
8.35
Noted to be great value for the location, although some mentions of issues could affect perceived value.
Food and Beverage
8.75
Highlights include a well-enjoyed breakfast; however, room service was criticized for its unconventional delivery method.
Overall Experience
8.35
Overall experience is generally positive but includes significant negative feedback related to certain rooms and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:59

Property Description

Luxurious Accommodation
Experience the newly refurbished Mercure Melbourne Southbank, offering 275 rooms with modern amenities including a kitchenette, Wi-Fi, and air conditioning.

Convenient Location
Situated just steps away from Southbank Promenade and Bourke Street Mall, our hotel is the perfect base for exploring Melbourne's top attractions like Crown Casino and Flinders Street Station.

Exceptional Services
Enjoy our guest laundry, 24-hour front desk, and spacious meeting spaces. Indulge in buffet breakfast at our restaurant or opt for in-room dining. Don't worry about parking with fixed-price options available at Wilson Eureka Carpark.

Book now to elevate your Melbourne experience at Mercure Melbourne Southbank!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 5016 reviews
Cleanliness: 7.85
Service: 8.85
Location: 9.35
Room Quality: 7.85
Amenities: 7.85
Value for Money: 8.35
Food and Beverage: 8.75
Overall Experience: 8.35
J
Jason • couple • au
10
Pros:

Location , cleanliness and customer satisfaction

Cons:

N/a

2026-09-19 • via Nuitee
G
Garrett • solo_traveller • au
4
Fair
Pros:

Location suitable

Cons:

Room was tired and outdated

2026-09-19 • via Nuitee
D
Darren • couple • au
7
Pros:

Handy

Cons:

Over the top price for what you get

2026-09-19 • via Nuitee
J
Jason • couple • au
10
2026-09-19 • via Nuitee
A
Allen • solo_traveller • au
7
2026-09-19 • via Nuitee
J
Jeanette • solo_traveller • nz
9
I had fun!
Pros:

The view!!

Cons:

The fridge was not working correctly.

2026-09-19 • via Nuitee
R
Robyn • couple • za
10
Another comfortable night's stay
Pros:

Another comfortable nights stay. The breakfast is excellent and the location is great. Good value for money

2026-09-18 • via Nuitee
R
Robyn • couple • za
10
A comfortable stay in an excellent location
Pros:

A very comfortable clean room. Excellent breakfast. Good location near to South Bank

2026-09-18 • via Nuitee
R
Ralph • solo_traveller • au
8
Very pleasant experience
Pros:

Yes

Cons:

Accessible to everywhere

2026-09-17 • via Nuitee
L
Lorna • couple • au
7
2026-09-17 • via Nuitee
S
Sally • solo_traveller • au
8
Pros:

Location

Cons:

Room did not get serviced

2026-09-17 • via Nuitee
N
Nathan • extended_group • au
9
Perfect for work travel
Pros:

Location walking distance to restaurants and convenience stores. Easy access to highway for work travel needs. Room had everything I needed. Staff were polite and professional with all dealings.

Cons:

Felt the breakfast, albeit had options, the "hot food" options were cold and hence didn't enjoy.

2026-09-16 • via Nuitee
B
Brenton • couple • au
9
Pros:

Staff were very helpful and friendly. Super convienient to the city areas. Will be back.

2026-09-16 • via Nuitee
N
Noels • solo_traveller • au
10
Pros:

Staff are always happy 😊 located in a great area very clean

2026-09-15 • via Nuitee
J
Joanne • family_with_children • au
10
Handy to the Arts Centre
Pros:

Great location for what we needed it for. All of the staff were lovely. Very nice coffee. Comfortable and clean room.

Cons:

there wasn't anything we didn't like.

2026-09-15 • via Nuitee
N
Noels • solo_traveller • au
10
2026-09-15 • via Nuitee
J
Jennifer • couple • au
7
Cons:

A bit of wear and tear in bathroom. Floor could do with a good scrub.

2026-09-15 • via Nuitee
R
Renea • solo_traveller • au
7
Perfect for our needs
Pros:

Location was great

2026-09-14 • via Nuitee
G
Gillian • solo_traveller • au
8
Pros:

Great location, easy walk to restaurants on Southbank. Not far from city and to sports precinct

2026-09-13 • via Nuitee
M
Matt • solo_traveller • au
7
2026-09-12 • via Nuitee