Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Excellent and varied breakfast
Helpful, attentive staff (notably Mr Chiron Chen)
Convenient location near metro
Early check-in and late checkout accommodated
Spacious and comfortable rooms
Cons:
People smoking in the bar despite non-smoking signage
Swimming pool partially unavailable due to lessons
Bar only opens from 17:30; no daytime drink service
Noise from events (wine exhibition) downstairs
Bellboy did not offer luggage assistance on arrival/departure
Lobby renovation caused some disruption/concern

Categories

Cleanliness
9.5
Multiple reviewers explicitly praised cleanliness (rooms described as 'mooi en schoon', '乾淨', 'spacious and clean'); overall very positive.
Service
9.5
Service repeatedly praised (helpful staff, specific mention of Mr Chiron Chen, early check-in/late checkout, patient staff). Minor issue with bellboy luggage assistance noted but overshadowed by strong service.
Location
9.5
Location frequently highlighted as convenient (walking distance to metro, close to transport and nearby cafes); highly positive.
Room Quality
9.5
Rooms described as modern, comfortable and spacious; minor comment about rooms being a bit warm due to central heating but mitigated with fans.
Amenities
7
Several amenity issues reported: bar users smoking despite no-smoking signs, pool partially unavailable due to swim lessons, bar only opens late (no daytime drink service) and occasional noisy events downstairs.
Value for Money
9
Value for money explicitly mentioned and supported by upgrades and complimentary early check-in; generally seen as good value.
Food and Beverage
9
Breakfast repeatedly praised as excellent ('colazione ottima', 'excellent food selection'), though some F&B negatives (bar smoking, limited bar hours) slightly temper the score.
Overall Experience
9
Overall very positive stays with excellent service, clean rooms and great location; a few operational issues (bar smoking, pool availability, occasional noise, bellboy assistance) prevent a higher perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 00:59

Property Description

Luxurious Accommodations
Kempinski Hotel Chengdu offers spacious rooms with modern amenities, including a flat-screen TV and free internet access. The warm ambience and thoughtful details provide a comfortable stay for guests.

Culinary Delights
Indulge in a variety of dining options at the hotel, from traditional Bavarian cuisine at the German Beerhouse to international buffets at the Western restaurant. Explore the flavors of Sichuan and Cantonese cuisine or unwind at the trendy night club for a memorable dining experience.

Wellness and Leisure
Guests can relax and rejuvenate at the indoor pool, fitness centre, yoga room, and spa centre. Whether you're looking to stay active or unwind, the hotel offers a range of facilities to cater to your needs.

Experience luxury and comfort at Kempinski Hotel Chengdu. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Guest Reviews

9
Based on 145 reviews
Cleanliness: 9.5
Service: 9.5
Location: 9.5
Room Quality: 9.5
Amenities: 7
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
A
AK Andrey Kalmykov • solo_traveller • kz
9
Best staff service in hotel and Restaurant!
Pros:

Best staff service in hotel and Restaurant!

2026-08-12 • via Nuitee
紀軒 • couple • tw
9
2026-08-02 • via Nuitee
E
Elvira • family_with_children • ru
9
2026-07-09 • via Nuitee
A
Aviram • couple • tw
10
2026-07-03 • via Nuitee
M
Mei • couple • nl
9
Het hotel is chic, rustig en voorzien van alle gemak. Leuke adres!
Pros:

Het hotel is mooi en schoon. De kamer is modern en comfortabel.

Cons:

In de bar waren veel mensen zaten te roken terwijl er duidelijk is aangegeven om niet te rokken.
In de zwembad werd er zwemles gegeven waardoor niet hele bad was beschikbaar. Beetje vervelend.

2026-07-03 • via Nuitee
L
Lesley • couple • au
9
2026-06-11 • via Nuitee
M
MEILUAN • solo_traveller • tw
9
舒適愉快！
Pros:

乾淨設備好～早餐很豐盛！

2026-05-25 • via Nuitee
C
CAIHONG • family_with_children • cn
9
感觉很不错
2026-05-13 • via Nuitee
A
Anastasia • couple • ru
9
2026-05-09 • via Nuitee
T
tung • couple • au
10
2026-04-30 • via Nuitee
A
Andrea • family_with_children • gb
8
2026-04-12 • via Nuitee
S
Seok Hoong , Audrey • couple • sg
9
Would definitely return to Kempinski when I am back in Chengdu .
Pros:

The location is very good , walking distance 300m to metro . The staff service is very good . We were served by Mr Chiron Chen on both stays and he arranged early check in and late checkout for us and given us a high non smoking floor . Very grateful for that . The room was a bit warm due to central heating and full aircon was not on yet as weather was still cool outside . We were given fans which helped a lot. Room is spacious and clean .

2026-04-04 • via Nuitee
S
Seok Hoong , Audrey • couple • sg
9
Good stay at Kempinski
Pros:

Location is fantastic , 5 mins walk to Metro station Line 1 and a cafe Obelian . Took train from Tianfu airport , convenient . Value for money . Upgraded to a higher 12th floor non smoking room. I arrived at 8 am , they allowed me to early check with no cost . The staff were very patient and service oriented . Also gave me a fan for circulation as the aircon is not that cold yet since it is still cold outside .

Cons:

There was a wine exhibition downstairs for 1 week and noisy downstairs

2026-04-02 • via Nuitee
N
NICOLA • couple • it
7
Pros:

colazione ottima

2026-04-01 • via Nuitee
P
Patrick • family_with_children • gb
9
Excellent hotel let down by the bellboy service
Pros:

Excellent food selection at breakfast including Western. Very comfortable and spacious room thanks to much appreciated upgrade.

Cons:

One area needs improvement. When we arrived and when we left there was no offer of assistance with luggage. This is not normal Kempinski standard.

2026-04-01 • via Nuitee
T
Thomas • family_with_children • de
8
Cons:

Keine Möglichkeit am Tag im Hotel ein Getränk zu bestellen. Die Bar öffnet erst um 17:30.

2026-03-22 • via Nuitee
Z
ZhongHeng • couple • ca
9
服务好，房间舒适
Pros:

客房条件和服务

Cons:

大堂装修

2026-03-09 • via Nuitee
J
Jonathan • solo_traveller • au
10
2026-02-10 • via Nuitee
L
Lars • couple • de
9
2026-01-31 • via Nuitee
N
Natalya • couple • se
8
2026-01-25 • via Nuitee