Peppers Beacon Queenstown

The room needs updating. Dishwasher didn’t clean. Many things didn’t work like floor heating and main aircon. It just needs some upgrading.

Housekeeping was poor. Floors were not cleaned during our 8 day stay in winter so became very dirty very quickly.

The unit was in serious need of maintenance: stains on the couch, lifting tiles and floorboards
• We had to call staff out to fix both the fireplace and the dishwasher
• Most seriously: no hot water for 5 of our 9 nights — in the middle of winter. We were reduced to boiling the kettle just to get a warm bath at the end of the day
• Management said a part needed to be ordered, which caused the delay
• For a unit costing $1,200/night, the compensation offered was a bottle of wine and a $150 peppers voucher— which felt completely inadequate given the circumstances
• I’ve since declined that offer and am currently escalating the dispute through Booking.com, as management has not been in communication

nothing about this hotel is "luxury" as they describe and advertise it to be.
what luxury accommodation asks guests to pay for carpark? it's one thing to be "first come, first served" in terms of car bays but where there is plenty of space, for what this accommodation charges, I'm mind blown that they charge $30 a night for parking. I'm surprised they haven't charged me for breathing there.
let me talk about room service, I'd have preferred that no one came than someone to even bother doing a half-assed house keeping effort (see photos). i booked a hotel (not an airbnb) for housekeeping reasons and this is what we get?
then there's the matter of bottled water. I couldn't find one when we arrived at the room so I asked and was told by reception to drink the water from the bathroom tap because it's potable. What????
if this was a personnel problem, hotel management should do better at quality control.
I really can't believe that we experienced that in Queenstown to be honest and for this trip, we booked a total of 8 hotels/accommodation - this was the absolute worst experience.

Dirty bathrooms, smelly rear bedroom & door handles to balcony had been removed so couldn’t access outdoor table & chairs

Guest laundry was out of order and no floor heating in the main bathroom

Lake view wasn’t unobstructed from our floor (7) but higher would have been

Nothing - it was good

nothing.

A few hours after checking in, my allergy became much worse due to the condition of the room. It was extremely dusty, especially behind the TV, and I have photos and videos as evidence. The excessive dust aggravated my allergy, making it a serious health and safety concern.

The bed was also very itchy, and when I took an extra comforter from the wardrobe, it had a strong unpleasant smell. I reported these issues to the night manager, who moved me to another room. While the second room was not dusty, the pillowcases and blanket still had an unacceptable odor.

I chose not to complain further because I didn’t want to ruin my hard-earned holiday. However, the dusty condition of the first room caused my allergy to flare up and should be addressed, as it poses a genuine health and safety risk for guests.

I am deeply disappointed with how I was treated as a guest. I hope the hotel will take responsibility and provide appropriate compensation for the inconvenience and distress I experienced. The issues I encountered throughout my stay made what should have been a relaxing holiday extremely unpleasant. No guest should have to deal with these conditions, especially when they affect their health and well-being.

No minibar or room service. Can always Uber eats two not a huge issue

Access to breakfast. Maybe need a better connection to neighbouring resort for breakfast

It needs some upkeep

Rooms were warm and there were no instructions to work out how to regulate temperature. Fireplace was either on or off so room was hot or cold as we couldn’t adjust anything which was disappointing. Rooms lacked ventilation overall.
We had rain and the water pooled on the patio quite significantly and didn’t drain. Patio door was missing a lock which mean the unit was unlockable.

nothing