Hilton Garden Inn Chattanooga/Hamilton Place

Hotels
•
Hilton Garden Inn
8.6 (386 reviews)
2343 Shallowford Village Drive , Chattanooga , US
+1 423-308-4400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, courteous staff
Convenient location near interstate and restaurants
Clean and comfortable rooms reported by multiple guests
Outdoor patio/kitchen area
Some guests reported a very good breakfast
Updated rooms and good value for many visitors
Cons:
Several cleanliness incidents (dried blood on sheets, unclean showers)
AC/heating issues and hot, stuffy hallways
Low water pressure and water leak reports
Surprise $50 per night security charge
Pool maintenance/temperature problems and towels not stocked
Inconsistent breakfast/coffee availability; TV and parking restrictions noted

Categories

Cleanliness
7.4
Mixed: several guests praised cleanliness, but some reported serious issues (dried blood on sheets, unclean showers), water leaks and inconsistent towel stocking.
Service
9.8
Generally positive: staff frequently described as friendly and courteous; a few service/resolution issues were reported (e.g., manager/booking conflict).
Location
9.5
Very good: many guests cited close proximity to the interstate, restaurants within walking distance, and a convenient location away from downtown congestion.
Room Quality
8
Mixed to negative: complaints about bed firmness (too soft), poor air conditioning/heat in hallways and rooms, low water pressure and occasional maintenance problems.
Amenities
8.4
Mixed: on-site kitchen and patio were positives, but pool temperature/maintenance, TV issues and motorcycle/parking restrictions were mentioned.
Value for Money
8.2
Somewhat below expectation for some guests: surprise security charge and perceptions that room comfort/amenities did not fully justify the price.
Food and Beverage
8.5
Mixed: breakfast received generally average-to-good mentions but was inconsistent (some unaware it was offered) and in-room coffee options were limited (mostly decaf).
Overall Experience
9
Overall positive for many guests due to staff and location, but occasional serious cleanliness and maintenance incidents significantly impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location and Free Airport Transfer Service
Located near Chattanooga Tennessee Metropolitan Airport with easy access to I-75, the Hilton Garden Inn Chattanooga/Hamilton Place offers a complimentary airport transfer service for a stress-free arrival and departure.

Proximity to Major Attractions
Within close proximity to Hamilton Place Mall, historic Civil War battlefields, and various recreational activities, guests can explore the area's main points of interest conveniently from the hotel.

Modern Amenities and Dining Options
Enjoy modern conveniences such as wireless internet, in-room microwaves, and refrigerators during your stay. Indulge in delicious meals at the Great American Grill restaurant, serving breakfast and dinner for a satisfying dining experience.

Book your stay at the Hilton Garden Inn Chattanooga/Hamilton Place for a comfortable and enjoyable visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

8.6
Based on 386 reviews
Cleanliness: 7.4
Service: 9.8
Location: 9.5
Room Quality: 8
Amenities: 8.4
Value for Money: 8.2
Food and Beverage: 8.5
Overall Experience: 9
R
Robert • couple • us
10
Great
2026-10-27 • via Nuitee
D
Dusty • couple • us
1
2026-10-26 • via Nuitee
S
Suzanne • couple • us
9
Perfect experience
Pros:

Cleanliness, friendly staff, beautiful place

Cons:

Personally for me the bed was too soft. But still slept well.

2026-10-23 • via Nuitee
T
Tippins • couple • us
8
2026-10-22 • via Nuitee
D
David • couple • us
8
2026-10-22 • via Nuitee
W
Wilbur • family_with_children • us
10
Great stay great staff great facility
Pros:

Close proximity to interstate and restaurants within walking distance

2026-10-17 • via Nuitee
A
Anna • extended_group • us
8
Short stay in Chattanooga
Pros:

Clean, comfortable room. The hotel seems well-maintained.

Cons:

Towels weren't stocked in the pool room, the $50 per night security charge was a surprise as it was never mentioned at check in. Coffee in the room was decaf, 1 regular for 2 adults, 2 nights. I know these are minor things but they make a difference in how a place makes you feel.

2026-10-13 • via Nuitee
C
Claudia • family_with_children • us
10
Pros:

Todo perfecto
Quizá regrese otra vez ahí

Cons:

Todo estaba bien

2026-10-12 • via Nuitee
M
Michael • solo_traveller • us
8
2026-10-07 • via Nuitee
S
Sandra • couple • us
8
2026-10-07 • via Nuitee
D
Didarul • family_with_children • us
6
Cons:

Room comfort is average and not worth the money paid for compare to other hotels as same category. Breakfast is average.

2026-09-11 • via Nuitee
R
Randolph • solo_traveller • us
7
Pros:

I liked the outside patio. It was a very nice place for relaxing.

Cons:

The air conditioning was horrible walking in and to the rooms. It was very hot and I did like that at all. The air conditioning needs to be fixed ASAP.

2026-09-07 • via Nuitee
J
Jacques-Etienne • family_with_children • ch
8
Pros:

Bon petit-déjeuneré Partique, car proche de l'autoroute

2026-08-09 • via Nuitee
L
Lucy • family_with_children • us
9
2026-07-25 • via Nuitee
S
Schafer • solo_traveller • us
8
2026-07-21 • via Nuitee
C
Creighton • solo_traveller • us
8
Purchase breakfast included rate when booking your room you'll save a few bucks.
Pros:

Kitchen on property.

Cons:

Motorcycle parking under overhang was not allowed.

2026-07-21 • via Nuitee
J
Jae Ok • couple • us
6
2026-06-29 • via Nuitee
R
Richard • couple • us
5
Reported issue, hopefully it gets fixed.
Cons:

Water leak in the wall. Woke us up. Not enough water pressure to shower, barely enough to brush teeth.

2026-06-29 • via Nuitee
G
Gibbs • couple • us
6
no bkfst poor TV not very inviting
Pros:

convenient

Cons:

didn't feel comfortable or welcome

2026-06-20 • via Nuitee
R
Rosemarie • solo_traveller • us
8
2026-06-10 • via Nuitee