Best Western Empire Palace Hotel & Spa

Hotels
Best Western
9 (2397 reviews)
Hocapasa Mah. Hudavendigar Cad. No: 17/19 Sirkeci , Istanbul , tr

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable beds
Cons:
Limited breakfast variety
Street noise
Warm room temperature

Categories

Cleanliness
8.89
Multiple reviews indicated that the rooms were clean and comfortable.
Service
9.86
Numerous mentions of excellent service, especially from staff members like Irfan and Memet Can.
Location
9.4
Hotel is centrally located near major sites, which was highly appreciated.
Room Quality
8.35
Rooms were generally described as comfortable, although some mentioned issues with temperature.
Amenities
8.38
Standard amenities but some reviews suggested room for improvement.
Value for Money
9.34
Guests felt the hotel offered good value for the price paid.
Food and Beverage
8.39
Some limitations in breakfast variety, but generally acceptable.
Overall Experience
9.36
Guests expressed high overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Luxurious Turkish-Inspired Accommodation
Indulge in the opulence of Turkish-inspired décor and extra-long beds while enjoying modern amenities such as satellite TV and free WiFi at Best Western Empire Palace.

Relaxing Turkish Hammam and Massage Services
Unwind and rejuvenate with traditional Turkish hammam experiences and soothing massage services offered at the hotel, ensuring a truly relaxing stay.

Prime Location Near Istanbul's Historic Attractions
Conveniently located near iconic landmarks like Gülhane Park, Topkapi Palace, Hagia Sophia, and the Egyptian Spice Bazaar, Best Western Empire Palace offers the perfect base to explore Istanbul's rich history and culture.

Experience the epitome of luxury and relaxation at Best Western Empire Palace - book your stay now for an unforgettable Istanbul getaway!

Important information:

The property charges a certain amount for provision from all reservations, and payment will be refunded afterwards to ensure the validity of the credit card. Refund policies may vary in bank's pending payment policies.

The hotel offers transfer to/from Istanbul Airport and Sabiha Gokcen Airport at a surcharge. Guests wish to use transfer service can contact the property for further details. Contact details can be found in booking confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ISL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    Children 4 years old stay for free when using an existing bed.
    Children from 5 years old to 9 years old stay for € 25 per person per night when using an existing bed.
    People 4 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2397 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
F
Francesco family_with_children it
9
Grazie per l'ospitalità!
2026-06-06 via Nuitee
P
PlustigXX couple de
8
2026-06-06 via Nuitee
T
Tigran couple am
10
Pros:

Excellent location and outstanding staff! The hotel is in a great location. There is a tram stop right next to the hotel, and the tram system works very well, making it very convenient to visit all the main attractions in Istanbul.
A special thank you to Mehmet Can for his exceptional help and kindness. He assisted us with a check-in, which was greatly appreciated. On our last night, I became ill around 1:00 AM. Mehmet Can took the time to find an open pharmacy, personally ordered a thermometer for me, brought herbal tea with lemon and even a cold cloth for my forehead. His care and willingness to help went far beyond what I would normally expect from hotel staff. Thank you for making our stay comfortable and memorable. We would gladly stay here again.

Cons:

The area can be a little noisy in the morning, so it may not be ideal for people who like to sleep late. Other than that, everything was excellent.

2026-06-05 via Nuitee
O
Oleksiy couple ua
10
I recommend this place to stay if you want to experience old city vibe.
Pros:

Great location and super friendly staff.

Cons:

Everything was amazing

2026-06-01 via Nuitee
G
Gino solo_traveller pe
10
Buenas vacaciones
Pros:

Ubicación

Cons:

Nada

2026-06-01 via Nuitee
J
JOSE LUIS BATRES solo_traveller es
10
Pros:

IRFAN

2026-06-01 via Nuitee
S
seng lee extended_group my
10
Excellent stay in a great location
Pros:

Location was exceptional for exploring the old city and proximity to the tram station made travelling around extremely convenient. The staff were very friendly and helped with directions, shopping and restaurant suggestions. Rooms were clean and well maintained. The rustic decor gave the place an old world charm.

Cons:

The trams running in front of the hotel were both a boon and a bane - whilst it facilitated travel around the city, it can be quite noisy during the day.

2026-05-31 via Nuitee
A
Aidos couple kz
10
Cons:

We had a great stay! Irfan at the reception was extremely helpful and professional. We had made two separate bookings, which originally meant changing rooms, but thanks to his assistance, we were able to stay in the same room throughout our stay, which we really appreciated.

The location is excellent. Both the Sirkeci metro station and tram station are very close — less than 100 meters away. We usually prefer staying in this area because it is very easy to reach anywhere in Istanbul.

Our room was on the back side with a wonderful view of Galata Tower. Overall, a very pleasant experience — highly recommended!

2026-05-30 via Nuitee
M
MOHAMED family_with_children sa
8
2026-05-30 via Nuitee
T
Titus family_with_children de
8
Super gelegenes Hotel mit sauberen Zimmern und sehr gutem Preis-Leistungsverhältnis
Pros:

Zentral, in der Altstadt gelegenes Hotel, innerhalb 5-10 Minuten ist man an der Hagia Sophia, dem Topkapi Palast oder an den Fähren am Bosporus.
Kleines Hotel mit guten Zimmern, sauber, freundliches Personal und ordentlichem Frühstück.
Insgesamt für den Preis empfehlenswert.

Cons:

Straßenbahn und Muezzin Rufe lassen einen in der Nacht öfters mal aufwachen.

2026-05-30 via Nuitee
G
Gino solo_traveller pe
10
La atención y ubicación , muy buena
Pros:

Todo bien

2026-05-29 via Nuitee
A
alex solo_traveller cl
10
Evaluación Istambul
Pros:

Hospitalidad, comodidad de las instalaciones

Cons:

Desayuno sin frutas

2026-05-29 via Nuitee
E
Elisabeth couple at
8
2026-05-28 via Nuitee
M
MURUA ISASI solo_traveller es
10
Una grata sorpresa
Pros:

La amabilidad del personal.
Siempre dispuesto.
La ubicación

Cons:

Nada

2026-05-27 via Nuitee
P
patrizia solo_traveller it
9
Pros:

La posizione è eccellente. A due passi dalle attrazioni principali. Ben servita dai mezzi pubblici.
Hotel nel complesso buono.
Abbiamo chiesto una stanza sul retro per non sentire il rumore della strada e abbiano dormito bene.
Letto molto comodo.
Acqua calda.
Bagno decoroso.
Colazione buona.
Pane, dolci, marmellata, yogurt, cereali ecc. Oltre alla tipica colazione turca.
Caffe, latte, the, the turco.
Ripetitiva ma buona

Cons:

L'unico problema che abbiamo avuto è stato il riscaldamento. Caloriferi spenti e aria condizionata non funzionante.
Dopo aver chiesto hanno attivato il calorifero del bagno (che poi era davvero bollente) ma il calorifero della camera da letto è rimasto freddo gelato.

2026-05-26 via Nuitee
A
Adriana solo_traveller ar
10
Todo genial
Pros:

La ubicación , la proximidad a la estación del tranvia con el que nos movíamos, el spa en el mismo edificio ( un hada nos brindó un baño turco en pareja)
Y capitulo aparte Selim que nos asesoró en todo momento y ante cualquier inquietod.

2026-05-26 via Nuitee
G
guylaine solo_traveller fr
9
2026-05-25 via Nuitee
N
Nicolas solo_traveller ar
7
Bien :)
Pros:

Ubicación
Desayuno

Cons:

Chica la habitación
Pequeña ducha
Un poco antiguo

2026-05-24 via Nuitee
M
Mark solo_traveller gb
9
Superb!
Pros:

Great location with tram stop nearby. Hotel was very clean rooms tidy and staff very polite and helpful. A basic breakfast with a decent choice. 👍

Cons:

Nothing.

2026-05-22 via Nuitee
W
Wayne extended_group gb
10
2026-05-22 via Nuitee