Hotel Lumen am Hauptbahnhof

Hotels
6.3 (791 reviews)
Steindamm 19 , Hamburg , de
+49 40 2804323

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

6.3
Based on 791 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
M
Matthias • extended_group • de
4
Pros:

Zentrale Lage

Cons:

Draußen 35 Grad, Fenster auf bei Ankunft und keine Klimaanlage - entsprechend war der Schlaf.

2026-07-25 • via Nuitee
O
Oster • solo_traveller • de
7
2026-07-23 • via Nuitee
C
Christian • solo_traveller • es
7
2026-07-23 • via Nuitee
T
Tews • solo_traveller • de
8
Pros:

Nettes Personal, Parkgarage

Cons:

Kleines Badezimmer

2026-07-23 • via Nuitee
M
Margreet • solo_traveller • nl
7
Rudimentair
Cons:

Geen waterkoker op de kamer.

2026-07-22 • via Nuitee
P
Paul • solo_traveller • be
8
Dicht bij musea, perfect!
Pros:

Vlak aan station.

Cons:

De hoge trap. Gelukkig was er een lift.

2026-07-22 • via Nuitee
T
Tim • solo_traveller • gb
7
Pros:

A genuinely nice hotel, let down by its location. I had no trouble at all, parked my motorbike outside and no trouble, but the area does have its challenges. This is a good value, city centre site, nice, spacious and clean room, but the area is not for the faint hearted.

Cons:

Location let's it down.

2026-07-22 • via Nuitee
R
Rebekka • extended_group • de
2
Grausam !!! Nie wieder !!!!
Pros:

Das es trotz Blutflecken, keine Leiche im Zimmer gab

Cons:

Blutflecke auf Tagesdecke
Blutflecke auf Gardine
Waschbecken hat dicke Kalkflecken
Der Wasserhahn war kaputt
Es lag hoch Staub auf dem Boden und dem Fensterbrett.
Der Fernseher hat nur zwei Sender
Der Fernseher liess sich nicht lauter stellen
Bei offenem Fenster schlafen, war unmöglich. Es hat draußen sehr laut gebrummt.
Die Kopfkissen sind anscheinend 30 Jahre alt und sehr unangenehm.
Man sollte nicht alleine zu dem Hotel gehen. Die ganze Straße ist eine Drogenhochburg.

2026-07-20 • via Nuitee
B
Beat • couple • ch
8
Überraschend gut
Pros:

Preis-Leistungsverhältnis
Ruhies Zimmer trotz zentraler Lage
Freundliches und unkompliziertes Personal

2026-07-18 • via Nuitee
I
Ingrid • solo_traveller • de
3
2026-07-18 • via Nuitee
E
Edwin • solo_traveller • es
6
Pros:

Lo único .. para salir del paso . El desayuno.. fa talll..

Cons:

El buffet sl un desastre .. jugo y 🥚..

2026-07-17 • via Nuitee
P
Patrik • couple • se
5
2026-07-17 • via Nuitee
D
Dariusz • solo_traveller • pl
8
2026-07-17 • via Nuitee
A
Anita • family_with_children • ch
8
2026-07-15 • via Nuitee
D
Dariusz • solo_traveller • pl
7
2026-07-15 • via Nuitee
B
BrittMarie • solo_traveller • se
7
2026-07-15 • via Nuitee
P
Pavel • solo_traveller • bg
5
2026-07-13 • via Nuitee
B
Bakardzhiev • extended_group • nl
7
Pros:

The room is clean and tidy, it's everything you'd expect. Nothing fancy but gets the job done. 4 Beds was perfect and the bathroom has everything you need. Daily making of the beds is a nice touch as well.

Cons:

Near the trainstation would be a perfect location if it wasn't in the area with the largest migrant population. Every night was restless, bottles being broken in the street. Would not recommend the area if you are solo.

2026-07-13 • via Nuitee
D
Dirk • solo_traveller • de
3
Nicht nochmal.
2026-07-13 • via Nuitee
M
Maryam • extended_group • dk
3
Pros:

Staff were good

Cons:

Very very bad location

2026-07-13 • via Nuitee