Hotel Lumen am Hauptbahnhof

Hotels
6.3 (727 reviews)
Steindamm 19 , Hamburg , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Unsafe area
Room quality concerns

Categories

Cleanliness
4.44
Guests reported issues with cleanliness, including dirty towels and overall poor upkeep.
Service
7.91
Generally friendly and helpful staff reported, though service quality not explicitly discussed.
Location
6.95
Proximity to public transport is good, but safety concerns noted due to surrounding area.
Room Quality
5.4
Multiple reviews mentioned poor condition of rooms, but some comfort reported.
Amenities
5.43
Lack of basic amenities noted, with few essential items missing in rooms.
Value for Money
6.39
Mixed sentiments on value; some found it reasonable but mentioned several issues.
Food and Beverage
7.44
Breakfast well-reviewed, though other food options not mentioned.
Overall Experience
6.41
General dissatisfaction expressed, particularly with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:02

Property Description

Central Location and Excellent Transport Links
Located in the heart of Hamburg, Hotel Lumen am Hauptbahnhof offers convenient access to the city's main attractions with the main train station just a 2-minute walk away. The nearby U-Bahn station ensures easy exploration of all parts of Hamburg.

Comfortable Rooms with Modern Amenities
The hotel provides bright and spacious rooms equipped with free Wi-Fi and modern bathrooms, ensuring a comfortable stay for guests. Whether for business or leisure, the rooms offer a relaxing retreat after a day of sightseeing.

Complimentary Services and Facilities
Guests can enjoy complimentary access to the hotel's free internet terminal in the lobby, perfect for staying connected during their stay. Additionally, the extra breakfast buffets provide a delicious start to the day before heading out to explore the city.

Experience convenience, comfort, and complimentary services at Hotel Lumen am Hauptbahnhof. Book now for an unforgettable stay in Hamburg.

Important information:

Please note that the elevator is only available from the 1st floor onwards. The reception is on the first floor and guests must first climb stairs to reach the reception. Please contact the property for further details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HAM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

6.3
Based on 727 reviews
Cleanliness: 4.44
Service: 7.91
Location: 6.95
Room Quality: 5.4
Amenities: 5.43
Value for Money: 6.39
Food and Beverage: 7.44
Overall Experience: 6.41
G
Gerhard • solo_traveller • at
9
Der Aufenthalt war sehr angenehm
2026-05-30 • via Nuitee
R
richard • extended_group • de
5
Cons:

Zimmer war laut, irgendwelche Klimaanlage oder Kompressor oder irgendwas vom Lichthof

2026-05-28 • via Nuitee
R
Ramona Schilling • solo_traveller • mx
9
Pros:

El personal es muy atento y amable. Y aúnque la calle afuera está muy movida de tienditas y gente, las habitaciones son tranquilas.

Cons:

Para llegar a la recepción hay una subida con varios escalones. Subir con una maleta grande no es tan fácil. Lo bueno fue que el personal lo notó y me ayudó subirla.

2026-05-26 • via Nuitee
C
Cristy betzabeth • solo_traveller • es
5
Pros:

Baño se inundaba

Cons:

La entrada muy tarde

2026-05-25 • via Nuitee
H
Horch • family_with_children • de
7
Preis-Leistungs-Verhältnis stimmte und die Umgebung zu laut.
Pros:

Die Zimmer waren in Ordnung und das Frühstück gut. Das Personal war sehr freundlich.

Cons:

Die Umgebung war sehr schmutzig und laut. Die geschlossenen Fenster haben den Krach, der bis weit in die Nacht zu hören war, wenig gedämpft.

2026-05-25 • via Nuitee
H
Helmut • solo_traveller • de
2
Nicht zu empfehlen.
Pros:

Die Lage ist ziemlich gut

Cons:

Frühstück ist eine einzige Katastrophe. Viele Produkte abgekaufen. Die Butter und die Milch ranzig. Dusche defekt, Durchkommen defekt. Etc. Etc.

Ich bin Tag 2 und Tag 3 in den Bahnhof in das Backwerk zum Frühstück gegangen. Sauber und Billig. Nur eventuell übernachten. Aber kein Frühstück buchen.

2026-05-23 • via Nuitee
N
NAIMA • solo_traveller • ma
10
2026-05-22 • via Nuitee
S
Simone • extended_group • de
8
2026-05-22 • via Nuitee
S
Sabrina • family_with_children • de
1
Horror Abtraum
Cons:

Personal maximal unfreundlich, nach gravierenden Gründen keine Stonierung möglich und es musste der volle Preis gezahlt werden OHNE jemals in dieser Unterkunft genächtigt zu haben. Wir haben nach 5 Minuten also wieder ausgecheckt. Das Personal kam uns in keiner Position entgegen!

2026-05-20 • via Nuitee
A
Alexandra • extended_group • de
6
Pros:

Personal war freundlich; Beim Frühstück war alles vorhanden

Cons:

Das Hotel ist in „die Jahre“ gekommen und bräuchte eine Sanierung.
Ein Aufzug gibt es erst ab der ersten Etage.

2026-05-20 • via Nuitee
K
Klaus • solo_traveller • de
3
2026-05-19 • via Nuitee
M
Monika • solo_traveller • pl
1
Pros:

-

Cons:

Nie zdołałam dotrzeć do hotelu, obsługa w kontakcie elektronicznym bardzo niepomocna i nieprzychylna dla klienta.

2026-05-18 • via Nuitee
V
Verena • family_with_children • de
10
Für Kurztrip ok
Pros:

Lage, Preis

Cons:

TV war defekt, Klobrille war defekt
Leben ums Hotel nicht so schön

2026-05-17 • via Nuitee
M
Marina • family_with_children • de
4
Sehr einfaches Hotel, Frühstück war okay. Bei 100,00 € pro Nacht pro Person verbesserungswürdig
Pros:

Freundlichkeit des Personals

Cons:

Das Bad.....Toilettenbrille schief und wackelig. Waschbecken sehr klein, Wasserhahn lose und schwer zu handeln.

2026-05-17 • via Nuitee
K
Karolina • solo_traveller • pl
5
Pros:

Ogólnie ciezko stwierdzić co moze sie tam podobać. Obsługa naprawde mila i pomocna.

Cons:

Lokalizacja dramat, brak parkingu i wylewajaca sie kanalizacja w łazience

2026-05-16 • via Nuitee
S
Susanne • solo_traveller • de
8
Pros:

Nähe zum Hauptbahnhof.

Cons:

Ein paar Dinge in meinem Zimmer waren nicht in Ordnung.

2026-05-13 • via Nuitee
K
Karola • solo_traveller • de
5
Cons:

Steile Treppe bis zum nächsten Aufzug, war die Treppe des Grauens, Aufzug ging nicht bis zur gewünschten Etage, nichts für Fußkranke oder Rollstuhl Fahrer. Hellhörige Zimmer, besonders im Bad.

2026-05-13 • via Nuitee
F
Farid • couple • se
1
Inget mer
Pros:

Bara personalen

Cons:

Det luktade

2026-05-12 • via Nuitee
U
Uysal • solo_traveller • tr
5
Pros:

Otobüs,tren istasyonuna ve merkeze yakın olması çok iyi.

Cons:

Otelin konumu rezalet her yer uyuşturucu kullananlar ile dolu. Sanki küçük ırak , suriye . Odaya girdiğimizde Odaya girdiğimizde sigara kokuyordu ve o kokuyu biz çıkartamadık.

2026-05-11 • via Nuitee
A
annelle • solo_traveller • it
6
2026-05-11 • via Nuitee