SureStay Hotel by Best Western San Rafael

Hotels
•
SureStay Hotel by Best Western
6.7 (374 reviews)
865 Francisco Blvd E , San Rafael , US
+1 415-454-9470

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Clean rooms in some areas
Cons:
Unclean conditions
Poor service
Issues with room quality

Categories

Cleanliness
4.6
Multiple reviews highlight unclean conditions, such as dirty rooms and used towels.
Service
8.06
Service received mixed feedback, with some reviews indicating standard service for the hotel tier.
Location
8.6
The location is praised for its proximity to amenities and downtown.
Room Quality
5.56
Issues with room conditions mentioned, including unpleasant smells and old furnishings.
Amenities
6.59
Limited amenities noted, particularly in breakfast options.
Value for Money
7.55
Some value noted for the price, while others felt it was unworthy.
Food and Beverage
5.6
Concerns raised about breakfast availability and limited options.
Overall Experience
7.07
Overall experiences vary, with reports of both positive and many negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:14

Property Description

Modern Accommodation with Free WiFi
Located in San Rafael, SureStay Hotel by Best Western offers modern rooms with free WiFi. Each room includes a TV and a private bathroom with complimentary toiletries. Guests can unwind at the on-site bar after a long day of exploring.

Convenient Location
Situated just 22 km from San Francisco and 23 km from Berkeley, our hotel provides easy access to popular attractions. The Oakland International Airport is only 37 km away, making travel hassle-free for our guests.

Relaxing Amenities
Whether you're here for business or leisure, SureStay Hotel by Best Western San Rafael ensures a comfortable stay. Don't miss out on the chance to experience our welcoming hospitality and top-notch services. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 374 reviews
Cleanliness: 4.6
Service: 8.06
Location: 8.6
Room Quality: 5.56
Amenities: 6.59
Value for Money: 7.55
Food and Beverage: 5.6
Overall Experience: 7.07
J
Judy • couple • us
5
2026-09-13 • via Nuitee
M
Miguuel • solo_traveller • us
6
2026-09-01 • via Nuitee
R
ROBERT • couple • us
7
2026-08-30 • via Nuitee
R
Roberto • couple • us
7
Good pit stop at reasonable price
Pros:

Decent facility, a little too close to highway but noise was minimal. Cafes and restaurants in a walking distance and free parking

Cons:

Neighborhood is not the greatest but no threat or noise

2026-08-29 • via Nuitee
E
Eric • solo_traveller • fr
9
Pros:

La facilité d'accès. Bien situé.

Cons:

Le petit déjeuner, très succinct

2026-08-10 • via Nuitee
A
Alexandra • couple • us
8
2026-08-10 • via Nuitee
K
Kelly • couple • us
5
Pros:

Not much to like except the location and shower water pressure was good.

Cons:

Too noisy, room above with people stomping all night was irritating, carpets felt dirty, bathroom needs shade on window.

2026-08-09 • via Nuitee
J
james • couple • us
3
2026-07-17 • via Nuitee
B
Bhavika • couple • us
4
2026-07-14 • via Nuitee
M
Maria • solo_traveller • de
9
Great value.
Pros:

The place was close to work and very clean (cleaned every day, smelled well). Very nice delicate colors, non-tiring design: I chose it for that reason, too. The breakfast is minimalistic but there is a nice cafe across the street. Tea and coffee is available all day and evening. Exactly what I needed for my trip.

Cons:

The building is old and floor in places is slightly uneven, but all the interior paint and carpets are new.

2026-07-14 • via Nuitee
W
Wanda • couple • us
10
Peaceful good night sleep
Pros:

Clean, quiet convenient

Cons:

Everything was awesome

2026-07-13 • via Nuitee
D
Dan • couple • us
6
A place to sleep while in the Bay area.
Pros:

I don't consider a bagel and coffee breakfast. There wasn't even butter or jam for the bagel. The breakfast bar was very disappointing.

Cons:

A very loud room next door the first night that kept me awake until 2:30am. The "breakfast" offerings.

2026-07-12 • via Nuitee
T
thierry • solo_traveller • fr
6
Pros:

Chambre propre
Confort correcte

Cons:

Bruyant. Juste a cote de l autoroute
Parking exigue
Petit dejeuner a l accueil dans un petit coin
Horaires petit dej limitee: 7h-9h!

2026-07-09 • via Nuitee
A
Amber • couple • us
8
2026-07-07 • via Nuitee
W
Williams • solo_traveller • us
10
2026-07-04 • via Nuitee
J
Joe Alexander • couple • us
10
2026-06-27 • via Nuitee
S
Sally • solo_traveller • us
9
2026-06-23 • via Nuitee
I
Ian • family_with_children • gb
9
2026-06-23 • via Nuitee
W
Wanda • couple • us
10
Most Definitely calls for a great night sleep 🛌 💤
Pros:

Everything

Cons:

Nothing

2026-06-23 • via Nuitee
M
Mike • solo_traveller • us
10
2026-06-10 • via Nuitee