Hollywood Hills Hotel

Tout est dématérialisé , même la clé qui est un qr code, et ne fonctionne pas parfaitement

Not for walking

Mi hanno annullato la prenotazione il giorno stesso del soggiorno. Mezz’ora prima del mio arrivo. Non mi era mai capitata una cosa del genere!!! Persone poco serie

The parking. The entrance of the property needs to be more clear. Bigger sign on the gate or something. The door and threshold to the room were damaged. Didn’t feel very safe.

It’s rather difficult to locate the first time, and use Google maps over Apple Maps because they work better. Additionally, I wish the pool had some kind of loungers.

Housekeeping très irrégulier : deux jours sans passage malgré les horaires annoncés, nécessitant des relances.

Problème d’évacuation dans la baignoire : eau stagnante pendant plusieurs jours avant qu’une intervention soit enfin programmée.

Manque de suivi : certains éléments jetés mais non remplacés (ex. éponge), ce qui n’est pas acceptable pour un hôtel de ce standing.

Piscine vieillissante : besoin évident de rafraîchissement, entretien insuffisant.

Aucune chaise longue disponible : l’hôtel dit en avoir commandé, mais aucune solution provisoire n’a été proposée.

Propreté extérieure discutable : mégots autour de la piscine, probablement jetés par le personnel du restaurant.

Parking was limited at times, confusing, and somewhat dangerous next to big drop-offs with no guardrail, too many crazy stairs and no elevators, both lighting fixtures on either side if the bed were broken, shower knob was stuck and very hard to turn and wobbly, saw a small roach-like bug on wall while laying on my bed, was supposed to have a room with a balcony so I texted the customer service and they said there were no other rooms available but they would be happy to credit my $35 parking fee and let me do a late checkout for Free. I agreed that that was reasonable even though the late checkout wouldn't affect me because I had to leave earlier and I still haven't gotten the $35 credit on my credit card. Now I have to text them again and ask where it is. The bathroom window was stuck open so I wasn't able to close it when I heard loud music playing nearby with a constant thumping.

It looked run down and not like a hotel at all. The pictures of the rooms I saw online made the “hotel” rooms look really nicely decorated. It was the opposite of nicely decorated. It was more like a bare bones apartment that had just been vacated. It was difficult to find parking and to park and very difficult to walk to our room in the lower unit 110 dealing with staircases and steep terrain and lack of lighting. Room looked unwelcoming and unprepared for guests. There was terrible lighting and the sliding glass door does not even close all the way. No pictures on the wall and lots of cracks and holes. Needs extensive remodeling. Walked barefoot on the seemingly clean ‘wooden’ floors but when we checked our feet later they were black!! It truly was the most disappointing and unpleasant stay ever. A partial refund would be the least you can do.

Pur avendone fatta richiesta specifica non sono state rifatte le stanze in nessuno dei due giorni che abbiamo soggiornato. È chiaramente non ci sono stati cambiati gli asciugamani.

Cleanliness, lack of staff human contact, dirty/stained/scuffed up furniture, floors so dirty that after walking around barefoot in apartment, bottoms of feet black

Manque de bain de soleil à la piscine.