Premier Hotel Regent

Hotels
Premier Hotels & Resorts
8.2 (1616 reviews)
22 Esplanade, Beach Front , East London , za

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Delicious breakfast
Cons:
Poor service
Dated facilities

Categories

Cleanliness
7.03
The carpet in the passage was dirty.
Service
7.5
Concierge was unfriendly and staff did not provide adequate assistance.
Location
10
The location of the hotel was appreciated by multiple reviewers.
Room Quality
8.04
Rooms were dated and had amenities for only one guest.
Amenities
7.49
Lacked basic amenities like a fridge and microwave, which were mentioned as negatives.
Value for Money
9.52
Good value for money mostly, but issues reported affect perceived value.
Food and Beverage
8.98
Breakfast was enjoyable, although there were issues with service.
Overall Experience
7.03
Overall stay was very poor; multiple issues reported affected guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:18

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms, each equipped with modern amenities such as a TV, tea/coffee maker, and phone. Upgrade to a room with a balcony for stunning views.

Delectable Dining Options
Indulge in a variety of culinary delights at our two restaurants. Enjoy a fine dining experience at the Grill Room Restaurant or savor a traditional carvery meal at our Sunday buffet. For a more laid-back atmosphere, head to the Y-Knot Pub with its panoramic views of the Indian Ocean.

Convenient Location
Situated on the Esplanade, our hotel is just a short drive away from popular shopping destinations and the airport. Explore the city with ease and let our 24-hour staff assist you with any arrangements.

Book your stay at Premier Hotel Regent now for a memorable experience in East London.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ELS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for ZAR 250 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1616 reviews
Cleanliness: 7.03
Service: 7.5
Location: 10
Room Quality: 8.04
Amenities: 7.49
Value for Money: 9.52
Food and Beverage: 8.98
Overall Experience: 7.03
S
Sikiwe solo_traveller za
10
Pros:

treatment was so good, everything was so clean, the staff was so friendly Ohhh I'm impressed 👌😍😍😍

Cons:

Nothing everything was okay

2026-07-25 via Nuitee
R
Robert solo_traveller za
10
Staff was friendly and accommodation was excellent
Pros:

Location and cleanliness

Cons:

Nothing

2026-07-24 via Nuitee
C
Climber29654140167 Business
10
Wonderful stay
Pros:

East London, the rooom was clean and fresh every day and the staff were amazing and very friendly

2026-07-23 via Tripadvisor
D
Dr Jill solo_traveller za
8
An enjoyable parkrun weekend.
Pros:

It was very convenient for parkrun (Orient Beach) with a great outlook from my balcony and comfortable room. I enjoyed the Y-Knot for affordable and delicious evening meals and breakfast from the room service menu was really good.

Cons:

Nothing.

2026-07-22 via Nuitee
A
Anne solo_traveller hk
8
Pros:

The staff were extremely courteous and helpful. The view from the room was phenomenal. There was no gym at the hotel, but, if you ask the front desk, they'll arrange for you to use the gym at the hotel next door.

Cons:

A window in the room couldn't close, which made the room rather cold in winter. This was also the case in my friend's room, so the problem might be wider spread than just the two rooms. The location was very convenient for attending a conference at the ICC next door, but it wasn't particularly good for exploring the area on foot.

2026-07-22 via Nuitee
I
Inako solo_traveller za
10
Good
Pros:

Good

Cons:

Good

2026-07-21 via Nuitee
C
Chuma couple za
6
2026-07-20 via Nuitee
L
Lamla solo_traveller za
1
2026-07-20 via Nuitee
J
Joana solo_traveller br
9
2026-07-18 via Nuitee
M
Mathabatha samuel solo_traveller za
10
2026-07-18 via Nuitee
I
Ian solo_traveller za
9
Pros:

Beautiful and relaxing location

2026-07-17 via Nuitee
D
David solo_traveller us
4
Pros:

Not much! While there is a view of the ocean, this is the only redeeming quality.

Cons:

I was told I had been upgraded when I arrived to check in, but upon seeing the mold covered bathroom and bedroom ceilings, the toilet starting to fall off it's wall mounting, the dilapidated furniture and carpeting, and the cockroach in my bedroom, I would hate to have seen what the state of my original room would have been! Cleaning staff also regularly ignored the "do not disturb" sign hung on the door, and on two occasions tried to force my door open despite the chain lock (!!!) which was very unsettling to hear as I was getting reading the bathroom. The location is also terrible with almost nothing of interest within walking distance. This was one of the worst hotel stays I've ever had, and I've stayed in a lot of hotels. I was so disappointed with everything that I moved my flight up by a day to return to Cape Town so I wound't have to stay another night, and when I checked out the lady at the desk actually tried to guilt trip me for checking out early after they had "upgraded" me, even though I didn't complain about the room! That was surreal. Definitely not going to be back here anytime soon (and hopefully ever!).

2026-07-17 via Nuitee
Z
Ziyanda solo_traveller za
10
Exceptional service, got help with my luggage the moment I walked in.
Pros:

Liked it very much, met my expectations

Cons:

Nothing

2026-07-15 via Nuitee
M
Mabona couple za
6
There was nothing special really, even their staff is not that friendly 😒
Pros:

Close to the beach

Cons:

The room was smelling of cigarettes

2026-07-15 via Nuitee
N
Nontyatyambo solo_traveller za
9
2026-07-13 via Nuitee
R
RICHARD solo_traveller za
10
Pros:

The location and room although no bar fridge in the room

Cons:

TV channels not favourable as there was no sport channel

2026-07-12 via Nuitee
N
Nozi solo_traveller za
9
2026-07-11 via Nuitee
Z
Zimasa family_with_children za
10
It was great
Pros:

Spacious and accomodative

Cons:

Missing tv remote

2026-07-05 via Nuitee
R
Roos solo_traveller za
7
2026-07-04 via Nuitee
L
luyanda solo_traveller za
10
2026-07-04 via Nuitee