Holiday Inn Express Hotel & Suites Lafayette by IHG

Hotels
•
Holiday Inn Express
7.8 (569 reviews)
3903 Ambassador Caffery Parkway , Lafayette , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean water pressure
Cons:
Dirty carpets
Bug issues
Bad smell

Categories

Cleanliness
5.44
Numerous complaints about dirty carpets, mold, and bugs.
Service
9.41
Staff were friendly and apologetic, but not always helpful.
Location
7.45
Some convenience, but generally unappealing surroundings.
Room Quality
6.4
Issues with cleanliness and comfort reported.
Amenities
7.43
Basic amenities available, but breakfast options were lacking.
Value for Money
8.39
Price not justified by poor conditions.
Food and Beverage
8.94
Breakfast was decent but could have more variety.
Overall Experience
8.91
Mixed feelings due to several drawbacks during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:23

Property Description

Convenient Location
Located just 1.2 miles from the Mall of Acadia and 6 miles from downtown Lafayette, Louisiana, the Holiday Inn Express Hotel and Suites Lafayette offers easy access to popular attractions and shopping destinations.

Modern Amenities
Experience comfort and convenience in our spacious rooms equipped with free Wi-Fi, microwave, refrigerator, coffee maker, cable TV, and work desk. Start your day right with our daily buffet breakfast.

Relax and Unwind
Take advantage of our outdoor pool and small gym during your stay. For business travelers, we offer a business center and free parking. Don't miss the nearby Les Vieux Chenes Golf Course and the Zoo of Acadiana.

Ready to experience a delightful stay in Lafayette? Book your room at Holiday Inn Express Hotel and Suites now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LFT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 569 reviews
Cleanliness: 5.44
Service: 9.41
Location: 7.45
Room Quality: 6.4
Amenities: 7.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 8.91
M
Meghan • couple • us
4
Wouldn’t do it again.
Pros:

The front desk worker Roxanna was great. She went out of her way to switch my room.

Cons:

The toilet seat was burnt up, the room smelled musty, and the tub caulk was gross.

2026-09-06 • via Nuitee
H
Harold • couple • us
9
2026-09-04 • via Nuitee
Z
Zina • couple • us
10
Awesome and so comfortable.
Pros:

The suite was so relaxing Will request that room again

Cons:

I had no problem

2026-09-04 • via Nuitee
Z
Zina • couple • us
8
2026-09-04 • via Nuitee
Z
Zina • couple • us
9
2026-09-04 • via Nuitee
D
Debra • couple • us
10
2026-09-03 • via Nuitee
B
Breaux-Bruno • couple • us
9
2026-09-01 • via Nuitee
M
Michael • solo_traveller • us
10
2026-08-29 • via Nuitee
A
AMETHYST88 • solo_traveller • us
9
GREAT STAY *WILL BE BACK*
Pros:

Staff and Location was Great. Pool was Great. Breakfast was Yummy. And the location was always CLEAN and Smelt amazing. But my favorite part was the Amazing DOVE products in the bathrooms!!

Cons:

My only issue is that it was 9:33am I watched another guest go get juice out the machine in the breakfast nook, so i walked over and got a little apple juice and the women (black lady) comes out and gave me the ugliest look & then started telling the spanish girl "Who Left that juice machine on?! Dont be Leaving that machine on or the guest gone do whatever they want, you gotta turn that off" I Understand the breakfast place was closed now or something but You Dont EVER make a scene in Front of a Guest. You go to the back & professionally talk to the staff where guests Cant hear you talk about them. That was VERY DISRESPECTFUL. & She Didnt say anything to the man in front of us.
And PLEASE FIX THAT ELEVATOR

2026-08-26 • via Nuitee
C
Corey • couple • us
9
2026-08-25 • via Nuitee
C
Chad • couple • us
10
2026-08-23 • via Nuitee
H
Herbert • solo_traveller • us
10
2026-08-13 • via Nuitee
Z
Zina • couple • us
8
2026-08-09 • via Nuitee
Z
Zina • couple • us
9
2026-08-09 • via Nuitee
Y
Yongwei • family_with_children • us
3
Cons:

This was a terrible trip. I was traveling with my son, who has ADHD. I booked a Standard Queen Room with Two Queen Beds on Booking.com. When I checked in, the front desk manager told me they had only reserved a room with one king bed. My son is already a teenager, and he wouldn’t be able to sleep if he had to share a bed with someone else. So my son and I barely slept all night. When I went to take a shower, I couldn’t find a bath mat. The front desk employee told me they were out of them. I filed a complaint with Booking.com, and their online customer service representative told me they would respond within 24 hours. Perhaps they assumed I was Asian based on my last name, but it’s been over fifty hours now, and neither Booking.com nor this hotel has responded.

2026-08-04 • via Nuitee
T
Terrielle • couple • us
5
Decent, but would not book here again.
Pros:

The location.

Cons:

Plastic everywhere due to building “sweating”. Floors and walls constantly wet. Lady at the front desk asked what was the “reason for my stay”, which I felt was a little unprofessional and an invasion of privacy.

2026-07-22 • via Nuitee
A
Ashley • solo_traveller • us
8
2026-07-21 • via Nuitee
C
Chris • solo_traveller • us
8
2026-07-20 • via Nuitee
M
Monica • solo_traveller • us
9
Pros:

Great location and comfortable room and bed.

Cons:

Everything was great

2026-07-19 • via Nuitee
R
Rebecca • solo_traveller • us
10
2026-07-19 • via Nuitee