DoubleTree by Hilton St. Louis Forest Park

friendly staff offering a refund

I liked the location and the bed. The couch in the room was nice too.

After getting to our room I noticed a roach in the bathroom… I called the front desk and they promptly moved us to another room on a different floor. Later on that night, the front desk gentleman that checked us in was amazing and he actually paid for my drinks that I was buying from their little market and gave us an extended checkout since we were there for several doctors appointments next-door at Washington University / BJH. (He was making it right after the bug situation) The next morning I ran into a gentleman and I did not see that he was on his cell phone. All I asked was if he worked there and he said yes but continued to talk on the phone so I said never mind. I’ll talk to you later on…no big deal… The guy then says “never mind. I went ahead and hung up on the person that I was talking to”and continued to tell me how the person he was talking to was very important and was super hard to get a hold of, but I know at least five times he told me that he hung up on that person just so he could talk to me…. I explained what happened about the roach and I was trying to tell him how well the gentleman that was working that night handled the situation and I was trying to give him a compliment, but at the same time, let him know that they may need to spray for some bugs, but every single time I would try to say something the manager would only let me know that he hung up on somebody very important just to talk to me and he was making me feel like I was an inconvenience to him… not one time did the manager apologize regarding the bug and not one time did he say thank you for paying a compliment… I found out later that day that we checked out that the manager‘s name was Dan Gough. If I had to work for a manager like Dan I would quit!!! Now on the other hand Terry Haney was the gentleman that made the situation right by switching our rooms and his customer service was top tier!!! Terry Is a huge asset to that company and would be the only reason I would ever consider staying at that hotel again!!!

Tried to get a room last minute in person for and unexpected last minute stay. Unfortunately there was no room due to graduation events, but Alex went above and beyond calling multiple hotels to find me a room at another local Hilton location nearby. Excellent client service and would still stay at DoubleTree Forest Park another day. Thank you, Alex!

The ease of walking the short distance to the lung center, Applebees and the parking garage

Front staff, Terry and Alex, were very helpful, finding us a wheel chair. Our stay here was convenient for a medical visit to Barnes Jewish Hospital, which is accessible by a skywalk. Hotel has an Applebee’s Restaurant, and everything we needed.

Tv didn’t work bathroom had paint peeling tub had bad stains in tub that couldn’t be wiped out overall bathroom needed redone a/c was so loud

The location next to an Applebee's and the hospital. Everything I needed was in walking distance. The couch in the room was a nice touch as well.

The staff was friendly and attentive. They would send daily texts to check in on us and make sure that we were enjoying our stay.

Closeness to hospital, ease to get to hospital.

That it was attached to the Children’s Hospital. You never had to leave your car or go outside.

Good location and midday check out

Pathetic service, front desk especially a younger gentleman guy borderline rude. No valet, no cart, sitting here for over 45 mins room not ready, chaos. Avoid this place

Did not eat breakfast there.

Great location - almost connected to the medical center. Staff were great, rooms were modern and comfortable. Great option! Applebees is inside the hotel for a convenient option or quick drink after hours.

How close it was to Childrens Hospital.

I went to the hotel for one night and they charged me for two nights