Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Cons:
Poor service responsiveness
Issues with room amenities

Categories

Cleanliness
8.03
Rooms were clean and well-maintained, though some issues noted in specific rooms.
Service
6.5
Staff were preoccupied and there were issues with responsiveness during stay.
Location
9.04
Perfect location close to beach and BIC, very convenient for visitors.
Room Quality
6.99
Rooms spacious but some guests noted disappointment with room quality.
Amenities
7.52
Overall amenities were good but specific issues like WiFi were reported.
Value for Money
7.98
Good value based on location but some guests felt it didn't meet 4-star expectations.
Food and Beverage
8.03
Breakfast was hearty and well-reviewed by guests.
Overall Experience
7.5
Mixed feelings due to service and specific incidents but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:41

Property Description

Luxurious Accommodation
Experience the ultimate comfort at The Hermitage Hotel with modern bedrooms, private bathrooms, and stunning sea views. Enjoy amenities like LCD TVs, tea/coffee facilities, and more for a relaxing stay.

Award-Winning Dining
Indulge in exquisite modern British cuisine at the AA-Rosette-awarded restaurant. The Lounge Bar offers a variety of light meals and beverages. Don't miss the delicious full English breakfast served daily to start your day right.

Prime Location
Located just steps away from Bournemouth's sandy beach, The Hermitage Hotel offers easy access to the lively city center and popular attractions like the Oceanarium. Explore the nearby Sandbanks and Poole for a memorable coastal experience.

Book your stay at The Hermitage Hotel now for a luxurious seaside getaway!

Important information:

Please note The Hermitage Hotel does not have any leisure facilities on site. Our guests are welcome to use the facilities at our sister property, the Suncliff Hotel, which include a heated indoor pool, sauna, and mini gym. These are located a short walk from the property.

Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please inquire upon arrival.

If dinner is not requested upon booking, then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at GBP 14 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well.

Any type of extra bed or child's cot or crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types, the card holder must be present on check-in, and the same card must be presented for a security swipe via chip and pin on arrival. Failure to provide the same card will result in the payment being refunded to the original card, and an alternative payment method requested before check-in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times, regardless of reservation policies.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that a maximum of 1 dog is allowed per room.

Please note that dogs will incur an additional charge of GBP 20 per day per dog.

As a matter of courtesy to other guests, dogs are only allowed in certain outdoor public areas at the hotel, mainly because food is served throughout our bars, lounges, restaurants, and terrace areas.

Please ask a member of the team for designated dog-friendly areas.

Please note that pets are only allowed in the following rooms:

- Classic King or Twin Room

- Classic Family 3 Room

- Classic Twin Room

- Sea View Double Room

- Sea View King or Twin Rooms

A pet bond must be signed at check-in, along with a GBP 50 refundable deposit. Any damage, soiling, or excessive dog hair on soft furnishings will incur specialist cleaning charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets. Guide and assistance dogs are exempt from this policy, and charges for providing the correct certificate or paperwork are provided on check-in.

The hotel elevator services the hotel from the ground, first and second floors. The elevator does not go to the third floor, which is serviced by a staircase on the second floor.

Guests who are unable to manage stairs should inform the hotel in advance. Our Superior Rooms and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age; minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking; failure to do so may result in your check-in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made; no cancelations, modifications, or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the hotel reserves the right to cancel the booking without any liability or further communication.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 14 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2906 reviews
Cleanliness: 8.03
Service: 6.5
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 7.5
C
Carina • couple • no
5
Cons:

Heisen sto

2026-07-25 • via Nuitee
I
Isis • solo_traveller • gb
9
Excellent overall, great location
Pros:

Spacious room, fantastic location, loads of staff

Cons:

Shower pressure and bath taps have black bits in water

2026-07-25 • via Nuitee
M
Malcolm • couple • gb
8
Very happy with the room and standard of comfort and cleanliness but disappointed .
Pros:

Breakfast was a buffet and okay. Everything was cooked nicely and there was a variety to choose from.

Cons:

After being sent many emails promoting the evening dinner menu to find it was not on offer the night we booked (or informed of ) which was our wedding anniversary. As we were only staying 1 night we had to make do with the lunchtime menu which was very disappointing.

2026-07-24 • via Nuitee
P
Pippa • couple • gb
7
Perfectly situated as going to the pavilion. Not sure it is a 4 star but it served its purpose for what we needed.
Pros:

The location was perfect, and the staff were friendly, breakfast was good!

Cons:

The room was smaller than expected and was tired looking with some maintenance issues. The lift wasn’t working and the room lost power just as I was drying my hair to go out also!

2026-07-24 • via Nuitee
R
Ray Anthony • couple • gb
8
Amazing stay overall. Location of the hotel is still one of the best.
Pros:

Location is amazing! Definitely one of the main selling points of the hotel. The A/C is working well and we had no trouble sleeping at night despite the hot summer weather. The bathroom is great! Very spacious and we were so lucky that we were in one of the newly renovated rooms. Staff were lovely. Cafe prices were quite cheap when we ordered while waiting for our taxi to the train station.

Cons:

Lift was broken but that didn't bother us too much as we were only one floor up. Overall appearance of the hotel looks a little dated and needs a bit of TLC.

2026-07-23 • via Nuitee
S
Said • couple • gb
9
Pros:

Great location

Cons:

Only thing it needs a touch up of paint peeling on stairs

2026-07-23 • via Nuitee
G
Gennarino • couple • gb
5
2026-07-22 • via Nuitee
Q
Qingmei • family_with_children • gb
8
the location and the room itself are good but the bathroom does not meet expetation.
Pros:

location

Cons:

bathroom

2026-07-21 • via Nuitee
R
Riel Mart • couple • gb
9
Nice but needs to improve facilities and staff responsiveness and communication.
Pros:

Location

Cons:

Lift not working. Reported the telephone (not working) 3x to the staff for 2 days, but no one checked on it until we checked out. The reception also asked me to pay again despite having already paid for the room days before we checked in the hotel.

2026-07-20 • via Nuitee
D
Donald • solo_traveller • gb
7
Generally a nice hotel
Pros:

The room was comfortable with good air conditioing.

Excellent location and, as ever, nice staff

Cons:

The lift was out of order which left some older people struggling somewhat, although there was a porter to help with the luggage..

This should have been made clear on the booking site.

The outsides of the windows in my room were very dirty, and there was a potentially dangerous drainage problem on the roof of an extention where water had collected. I reported this.

2026-07-20 • via Nuitee
D
Dana • couple • gb
9
Pros:

Closest to the beach

2026-07-20 • via Nuitee
J
Jordan • couple • gb
4
Pros:

Air con was amazing
Great location , right by the beach

Cons:

The pictures the hotel show on there website of there rooms do not match the room in which we stayed in . our room was very out dated and not up to standard to what we expected them to be .

2026-07-19 • via Nuitee
J
John • couple • gb
3
Although it did not effect us personally the fact the lift wasn’t working was outrageous with poor elderly people strugg
Pros:

The location

Cons:

Lift not working

2026-07-19 • via Nuitee
S
Stephen • solo_traveller • gb
5
4 Stars for location only.
Pros:

Location

Cons:

Lifts not working, no help, tired looking utilities (Bathroom) TV not having a stable signal from 5pm onwards

2026-07-19 • via Nuitee
L
Lee • family_with_children • gb
10
2026-07-18 • via Nuitee
J
Jacco • couple • nl
6
Badkamer als tijdcapsule
Pros:

De Ambiance was mooi, de ligging zo dicht bij de pier nodigt uit om even een wandeling te maken in de omgeving. Parkeren is handig op eigen terrein dus geen gedoe met het vinden van een geschikte parkeerplaats. ‘‘s avonds was er live muziek door een “Adèle” like zangeres die écht de moeite waard is om naar te luisteren. Eén welkome afsluiting van de avond.

Cons:

De lift was defect, waardoor we kosteloos konden parkeren maar wij kregen de indruk dat die lift al wat langere defect was. De kamer was goed maar de badkamer is knap gedateerd, t is alsof je een tijdcapsule binnenstapt uit de eind jaren 90.

2026-07-18 • via Nuitee
T
Tanya • family_with_children • gb
7
It was a good stay overall
Pros:

Proximity to the beach and clean

Cons:

The breakfast wasn’t great. The baby’s cot was a hard board like mattress not comfortable at all. My baby refused to sleep in it

2026-07-16 • via Nuitee
K
Kulasinghe • couple • gb
10
Very nice time
Pros:

The best location in Bournemouth

Cons:

Lift was out of service, however the room was on the first floor, so not much affected

2026-07-16 • via Nuitee
K
Kenneth • couple • gb
9
2026-07-16 • via Nuitee
L
Lee • couple • gb
8
Very good location and food
Pros:

Google

Cons:

All good

2026-07-16 • via Nuitee