Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Comfortable and clean rooms
Cons:
Poor service responsiveness
Issues with room amenities

Categories

Cleanliness
8.03
Rooms were clean and well-maintained, though some issues noted in specific rooms.
Service
6.5
Staff were preoccupied and there were issues with responsiveness during stay.
Location
9.04
Perfect location close to beach and BIC, very convenient for visitors.
Room Quality
6.99
Rooms spacious but some guests noted disappointment with room quality.
Amenities
7.52
Overall amenities were good but specific issues like WiFi were reported.
Value for Money
7.98
Good value based on location but some guests felt it didn't meet 4-star expectations.
Food and Beverage
8.03
Breakfast was hearty and well-reviewed by guests.
Overall Experience
7.5
Mixed feelings due to service and specific incidents but overall enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:41

Property Description

Luxurious Accommodation
Experience the ultimate comfort at The Hermitage Hotel with modern bedrooms, private bathrooms, and stunning sea views. Enjoy amenities like LCD TVs, tea/coffee facilities, and more for a relaxing stay.

Award-Winning Dining
Indulge in exquisite modern British cuisine at the AA-Rosette-awarded restaurant. The Lounge Bar offers a variety of light meals and beverages. Don't miss the delicious full English breakfast served daily to start your day right.

Prime Location
Located just steps away from Bournemouth's sandy beach, The Hermitage Hotel offers easy access to the lively city center and popular attractions like the Oceanarium. Explore the nearby Sandbanks and Poole for a memorable coastal experience.

Book your stay at The Hermitage Hotel now for a luxurious seaside getaway!

Important information:

Please note The Hermitage Hotel does not have any leisure facilities on site. Our guests are welcome to use the facilities at our sister property, the Suncliff Hotel, which include a heated indoor pool, sauna, and mini gym. These are located a short walk from the property.

Please note that this property cannot accommodate hen and stag parties. Internet is not always available at the hotel. Please inquire upon arrival.

If dinner is not requested upon booking, then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at GBP 14 per car per night. It is not possible to reserve parking prior to arrival. There are also several public car parks nearby as well.

Any type of extra bed or child's cot or crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types, the card holder must be present on check-in, and the same card must be presented for a security swipe via chip and pin on arrival. Failure to provide the same card will result in the payment being refunded to the original card, and an alternative payment method requested before check-in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times, regardless of reservation policies.

Please note that the property can only accommodate dogs with a maximum weight of 10 kg or less.

Please note that a maximum of 1 dog is allowed per room.

Please note that dogs will incur an additional charge of GBP 20 per day per dog.

As a matter of courtesy to other guests, dogs are only allowed in certain outdoor public areas at the hotel, mainly because food is served throughout our bars, lounges, restaurants, and terrace areas.

Please ask a member of the team for designated dog-friendly areas.

Please note that pets are only allowed in the following rooms:

- Classic King or Twin Room

- Classic Family 3 Room

- Classic Twin Room

- Sea View Double Room

- Sea View King or Twin Rooms

A pet bond must be signed at check-in, along with a GBP 50 refundable deposit. Any damage, soiling, or excessive dog hair on soft furnishings will incur specialist cleaning charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets. Guide and assistance dogs are exempt from this policy, and charges for providing the correct certificate or paperwork are provided on check-in.

The hotel elevator services the hotel from the ground, first and second floors. The elevator does not go to the third floor, which is serviced by a staircase on the second floor.

Guests who are unable to manage stairs should inform the hotel in advance. Our Superior Rooms and Suites have stair access only. The hotel might not have the flexibility to change rooms to meet this request upon arrival. At least one guest per room must be over 18 years of age; minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking; failure to do so may result in your check-in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made; no cancelations, modifications, or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the hotel reserves the right to cancel the booking without any liability or further communication.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Location

Guest Reviews

7.7
Based on 3046 reviews
Cleanliness: 8.03
Service: 6.5
Location: 9.04
Room Quality: 6.99
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 7.5
S
Shazia • family_with_children • gb
8
Pros:

Everything is 5 min away from the hotel

2026-09-18 • via Nuitee
A
Alan • solo_traveller • gb
4
Very dissapointing
Pros:

Good breakfast but lack of organisation.

Cons:

Upgraded to a suite but 16 steep stairs to get from bedroom to bathroom.
Also the sink was blocked so could not use and also did not use the shower because not clean dead spider in tray cobweb in bedroom window.

2026-09-17 • via Nuitee
K
Kęstutis • family_with_children • lt
9
Pros:

.

Cons:

.

2026-09-16 • via Nuitee
S
Sacha • couple • ch
5
4 sterne Hotel versädiemt für Personal und Frühstück max 2 Sterne
Pros:

Früstücksbuffet war reichlich und sehr lecker

Cons:

Gebucht und erst dann wurde mitgeteilt dass der einzige Fahrstuhl ausser Betrieb ist. Hatten Zimmer im 4.Stock. Zimmer hat nach rauch gerochen obwohl Nichtraucher Zimmer.

2026-09-16 • via Nuitee
R
Romica Junior Florin • solo_traveller • gb
7
2026-09-15 • via Nuitee
M
Marites • solo_traveller • gb
7
Great location, but will not recommend.
Pros:

The location is brilliant

Cons:

Dinner time - the restaurant staff have forgotten my tea & needs to be reminded, when it came, it's a wrong one.

The room was dusty, with the cupboard having the skirting board out. The bathroom shows sign of wear and fear - handles chipped.

The coffee making amenities in the room looks like have not been replenished before our arrival

2026-09-15 • via Nuitee
M
Ma Petrini • family_with_children • gb
8
Staff was amazing
Pros:

The staff was extremely friendly and helpful. The room was big enough for us and it had everything we needed. The location was perfect and the view from our room was very pretty.

Cons:

The crib that we requested didn't really have a mattress, so our baby had to sleep with us. I understand that lifts need to go through maintenance, but it's not ideal when you have a baby and your room is on the 3rd floor.

2026-09-15 • via Nuitee
A
Amanda • solo_traveller • gb
8
Excellent stay in a great location
Pros:

Very central and lovely location, nice room and lovely breakfast

Cons:

No view from room

2026-09-14 • via Nuitee
A
Alison • couple • gb
5
Breakfast was awful room was very small
Pros:

Location

Cons:

Room was small
Charged for car parking although was advised if booked direct either hotel then would not have been charged for parking
Breakfast was awful

2026-09-14 • via Nuitee
R
Romit • couple • gb
6
As 4 star hotel I expected more
Pros:

Breakfast was ok location was nice

Cons:

No lifts working
No extra water bottles
No kettle for hot water
& when we booked it showed free parking but we were charged £56/- for four nights
The hotel staff told that if you book through as then only it is free which is not fair

2026-09-14 • via Nuitee
Z
Zane • couple • za
7
2026-09-14 • via Nuitee
A
Andrew • solo_traveller • je
3
Pros:

Location is relatively easy to find.

Cons:

Parking is limited.
The room was awful, and the bed was very uncomfortable.
TV didn't work
Very noisy

2026-09-14 • via Nuitee
C
Crafty Carper93 • solo_traveller • gb
10
Pros:

Perfect location, great staff..gentleman on the reception was very accommodating for my disabled wife who cant walk far, we originally was on the forth floor but as the lift was broken he helped and moved us to a lower floor

Cons:

Air-conditioning wasn't great

2026-09-13 • via Nuitee
C
CHRISTOPHER • solo_traveller • gb
7
Lovely view, breakfast underwhelming....
Pros:

Seaview, wonderful. Plenty of hot water, large king size bed very comfortable and bed linen spotlessly clean. Good steam iron in room.

Cons:

Room on 4th floor and lift out of order. Strong angel of damp in room on entry. No gluten free sausages available for coeliac, very little bacon, eggs, fruit or cheese/meats available when we arrived for breakfast well within the advised breakfast time. Long wait to be booked in for breakfast while member of staff nearby on computer...

2026-09-13 • via Nuitee
S
Sandu • family_with_children • gb
4
Poor
Pros:

Location

Cons:

The lift was not working and also the room was not properly cleaned. Also it was a lot of banging doors in the morning which was very annoying.

2026-09-11 • via Nuitee
J
Jeremy • couple • us
9
Pros:

Our room was good. The location was excellent. The free parking in the parking lot was very convenient. Water pressure and temperature was good.

Cons:

The elevator/lift was not working for all of the 3 days we were there.

2026-09-09 • via Nuitee
P
Paula • solo_traveller • gb
1
Cons:

Was not clean

2026-09-08 • via Nuitee
S
stephan • family_with_children • nl
9
2026-09-08 • via Nuitee
R
Rosalind • solo_traveller • gb
8
2026-09-07 • via Nuitee
C
Chris • solo_traveller • gb
8
Enjoyed stay, great location but antiquated hotel.
Pros:

Great location and parking on site

Cons:

Had to pay to park, lift, out of order last day, breakfast expensive and not open for long.
Misleading for pool and spa facilities. They were in sister hotels but they were good there.
4th bed in room was a chair, not great for a 13 year old being 6 foot.

2026-09-07 • via Nuitee