Novotel Port Harcourt

The Receptions were neat and cordial, the room was neat and the housekeepers were deligent. The only improvement is on the room service, there were delays and you have to call several times

Good food and welcoming staff from the reception to the house keeping staff. Notable staff are all the reception/kitchen staff and a few of the house keeping staff like Jane and Esther. Would 100% recommended

Had a cool experience there most especially the RESTAURANT. I was well attended to by a staff there by name UCHE who helped me throughout my short stay whenever I come to the restaurant or place an order from the room.

Check in was very slow. 20 min to check me in. Resturant also slow. 1 hour to bring 1 pizza. Frendly staff. Rooms are worn out

I have known and used Novotel for over 20 years. It is a good hotel. For about 10 years I had not visited Port Harcourt. So it was a surprise when business forced me to stay over in Novotel due to flight cancellations. I was happy I did.

It was such a wonderful experience at the restaurant the evening I came. The staff at the restaurant was particularly courteous. She demonstrated professionalism and was keen on making my stay enjoyable. Given the situation we have in Nigeria where staff don’t take their jobs seriously, I was amazed how this was an exception.

She was ready to go the extra mile to ensure my comfort. I had no choice than to enquire of her name and background.

Her name is Victoria Edoziem with degree in Business Administration. She clearly demonstrated she knew her job. Having traveled globally, I can know staff that is an asset to an organization. Clearly Victoria Edoziem is an asset to Novotel Port Harcourt.

Because of her, I am ready to give Novotel 5 star.

Wow it's been amazing I and my family spending days with Novotel portharcourt , one of the laundry attendant named MEELUBARI and house keeping attendance called NKE CHI has been so caring and concerned about me and my family's comfort . My experiences with Novotel was like no others

I love everything about this place, the clean rooms, surrounding, good food and above all the security and safety of guests.

Thank you

My stay at this Novotel hotel was an unmitigated disaster. I arrived on the same day I booked, and was immediately struck by the overpowering mouldy smell when I walked into the elevator. Things only got worse when I entered my room, which was in a state of disrepair. The rug was stained and worn, and the decay was palpable. I knew I had to get out of there, so I contacted Expedia to request a refund. But the hotel refused, leaving me stuck in for five days. The WiFi was nonexistent, the towels and sheets were old and even the toilet paper was the cheapest in the market. And if all that wasn't enough, I saw cockroaches scurrying around during breakfast. I'm still trying to wrap my head around how this hotel managed to get such glowing reviews and if this reviews are legitimate. After spending four weeks in Europe and two weeks at the Best Western Oxbow Lake Yenagoa, this experience was a rude awakening.

I had a very disappointing experience at this hotel. I was denied entry while trying to visit a friend who is a registered guest, and no clear reason was given. I was treated rudely and unfairly by the staff at the entrance, and the situation was handled with a complete lack of professionalism and courtesy.

As someone who values respect and basic hospitality, I found the behaviour shocking and unacceptable. A hotel should treat all guests and their visitors with dignity. If there is a policy in place, it should be clearly communicated and applied consistently, not selectively or with bias.

I do not recommend this hotel to anyone who expects fair treatment, proper communication, or even the most basic level of customer service. Extremely disappointing.

I was there with my husband and 2 young kids.

Hotel has a smell that is unpleasant and doesn’t go away. The rug needs washing. Room AC wouldn’t work we were sweating at night. Even the bathroom door wouldn’t shut. Stayed 2nights. This hotel is short staffed, one person doing 10 people’s job function . I struggled with their service because I had high expectations but alas! There’s a maintenance overhaul that needs to be done.

The bright side is their food. They had a variety for buffet and it was very good

Mtn n hotel WiFi reception in my room 125 are very terrible. Almost all guest are bitterly complaining about it. Guest can only get good WiFi network along the corridor. You guys should install WiFi access point in the rooms cos if not I won’t patronize this hotel again after I checkout. In fact I’m even thinking of checking out today n lodge in another hotel with better WiFi connectivity. I can’t be parading myself at corridor to connect to WiFi.

A constant guest @ Novotel whenever I am in PH.

Nice and clean hotel with exceptional front desk team. Especially Mrs Rejoice for her supportive and friendly assistance in welcoming guests. Nice food too.

Looking forward to my next stay soon.

Esther and Simple were dedicated in doing their house cleaning job. Their performance was top-notch and quite commendable. The room ambience was quite romantic and the feeling was like another home full of relaxation and so much comfort. Please keep up the good work guys..

Nice services, cute room, location and amenities are nice too. The meals and the front desk staff are what i like most.

Excellent Hotel.....Great Staff.....Great Breakfast....Rooms Could Be Upgraded a Little especially on 1st Floor.....Some Painting......

Everything is horrible, only security is commendable. The rooms are full of mold and damp. Old TV. They checked me into a room that had a bad shower, room 101. At about 11 am when I needed to bath, water wasn’t flowing , I told the front desk lady and afte she changed the key she started laughing at me in the phone with someone else. Worst stay ever, thank God it was for a night. It was a traumatic stay… stay away from this hotel if can’t stand dirt and mouldy damp rooms

The other services are good, the restaurant is exceptional as the attendants kept restocking the supplies and are polite and courteous.
However, the wifi in my room didn't work for the 4 days I stayed here. It was really terrible on the 1st floor, I complained but nothing tangible was done to resolve it.
The walls on my bedside have these patches like bad drainage or unfinished work. The Management needs to upgrade the appearance of the rooms.
Generally, it was a good stay apart from those 2 defects highlighted above.