Urban Inn, Alor Setar

Hotels
7.9 (1650 reviews)
Kompleks Perniagaan Ampang Lebuhraya Sultanah Bahiyah , Alor Setar , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Lift / Elevator
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy facilities
Cons:
Inadequate room cleaning
Noise issues
Limited food options

Categories

Cleanliness
6.65
Some reviews mentioned dustiness and inadequate cleaning.
Service
8.65
Staff is friendly and helpful, enhancing the overall stay experience.
Location
8.65
Easily accessible location with many food options nearby.
Room Quality
7.15
Mixed feedback with some rooms being smaller and noisy.
Amenities
8.15
Good amenities available, but some minor issues with wifi.
Value for Money
7.65
Prices are reasonable, but some felt the rooms were small.
Food and Beverage
8.15
Some options available but lacked specific cuisine choices.
Overall Experience
8.15
Customers generally satisfied with their stay, despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 13:43

Property Description

Convenient Amenities: Each room is equipped with a desk, TV, and private bathroom, ensuring a comfortable stay.
Kitchenette Options: Select rooms feature a kitchenette with a minibar, perfect for longer stays or preparing light meals.
24/7 Reception Service: Enjoy around-the-clock assistance from our English and Malay-speaking staff for a seamless experience.

Book your stay at Urban Inn, Alor Setar today and experience convenience and comfort like never before!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1650 reviews
Cleanliness: 6.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 8.15
Value for Money: 7.65
Food and Beverage: 8.15
Overall Experience: 8.15
M
Mohammed • couple • iq
5
Pros:

الموقع

Cons:

الحمام يحتاج الى نظافة ابواب الحمام سيئة ايضا لا توجد خدمة تنظيف الملابس ولا لوندري

2026-06-17 • via Nuitee
H
Hafiz • solo_traveller • my
10
2026-06-08 • via Nuitee
L
Li Ching • solo_traveller • my
10
2026-06-08 • via Nuitee
S
Syaffiq • extended_group • my
10
Fantastic
Pros:

Nice property

Cons:

none

2026-06-07 • via Nuitee
S
Suhana • solo_traveller • my
8
2026-06-06 • via Nuitee
K
Khamisah • extended_group • my
9
Pros:

Lokasi hotel yang terletak dekat dengan pelbagai kedai makan dan lain-lain.

Cons:

Tiada/

2026-06-05 • via Nuitee
N
Norliza • extended_group • my
9
Quietly exceptional
Pros:

Cleanliness, simplicity of process , and the vibes

Cons:

All is good

2026-06-05 • via Nuitee
A
Aziman • solo_traveller • my
4
Bad
Pros:

Location

Cons:

Front desk staffs very rude

2026-06-03 • via Nuitee
J
James Bond007 • family_with_children • my
9
2026-06-03 • via Nuitee
S
Shuib • solo_traveller • my
6
2026-06-03 • via Nuitee
Y
Yi Bei • solo_traveller • dz
8
Pros:

Comfortable and clean room, the location is very convenient, near to the town area, and have lots of convenient stores and food choices below the hotel. Various parking spaces in the basement, but the parking lot is slightly smaller if you're driving a big car, free parking for hotel guests, you just have to go to the hotel reception to validate your car plate number. Water dispenser is available at each floor.

2026-06-01 • via Nuitee
R
Rahayu • solo_traveller • my
9
Great for Solo Travelers
Pros:

Staff was very helpful and room was clean. Location is great with good restaurants at ground floor. Easy to park as well.

Cons:

Nothing.

2026-06-01 • via Nuitee
E
Ellen • solo_traveller • my
4
Think before booking
Pros:

Location of the property. Covered car park.

Cons:

Bed is horrendous, zero support and spring poking the spine. Floor is not clean and no hotel slippers provided.

2026-06-01 • via Nuitee
N
Nur • couple • my
7
2026-05-31 • via Nuitee
K
kay • couple • my
5
2026-05-31 • via Nuitee
N
Nur • couple • my
8
2026-05-31 • via Nuitee
A
Aimi Zafirah • extended_group • my
8
Pleasant stay indeed! Toilet was super clean and thats coming from a clean freak like myself, the floor of the room is n
Pros:

Spacious

Cons:

Wifi given is not workable. We couldnt use the wifi provided and had to leveraged on personal wifi for the tv. And then theres no normal channels like 1,2,3 at least.

2026-05-31 • via Nuitee
M
Myra • extended_group • gb
8
2026-05-30 • via Nuitee
L
lisiang • family_with_children • my
7
2026-05-29 • via Nuitee
H
HANGCHEN • family_with_children • my
10
2026-05-28 • via Nuitee