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Facilities
Property facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Minimarket on site
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Kid meals
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ATM/cash machine on site
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Vending machine - drinks
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Vending machine - snacks
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Paid WiFi
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Face masks for guests available
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Delivered food - securely covered
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Mobile app for room service
Review Highlights
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Property Description
Spacious Suites and Convenient Shuttle Service
This all suite Rosemont hotel near Chicago O'Hare International Airport offers spacious suites with a large working area, accommodating up to five people. Enjoy the convenience of a free airport shuttle service for easy travel.
Fitness Center and Dining Options
Stay active with cardiovascular equipment and free weights available on-site. After a workout, indulge in freshly prepared American cuisine at the hotel's restaurant, Six1Five5, featuring regional specialties.
Proximity to Convention Center
Located less than a mile from the Donald E Stephens Convention Center, this hotel is the perfect choice for business travelers attending events.
Book now for a comfortable and convenient stay at our Rosemont hotel.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
It es dirty and my daughter got ringworm from our stay
The free breakfast
looking for a hotel close to la guardia, this hotel was perfect. clean and comfortable
nice restaurant and bar.
one desk clerk on duty, line up to check in because of cancelled flights was ridiculous. Finally another staff opened a till. staff needs better training on checking in speed.
The young man working the bar area was friendly
Being charged parking while staying at your hotel
The suite was beautiful
The outside of the building needs to brighten up just a bit
Bottom Line: Very nicely built hotel in an unfortunately noisy location, but staff and management are so terrible that it's not worth it.
The full version: Except for the bar staff (who are super friendly), the staff and management at this hotel is atrocious. We stayed for two nights and cleaning staff never cleaned our room, and lied and wrote down we left the do-not-disturb on. On-site management, being pathetic, hid behind bureaucracy and pretended they couldn't give us a refund because we booked with a third-party site (that site informed us this was no barrier to them issuing a refund). Offsite management is terrible as well -- they issued a refund of less than 1/2 the cost of one night as their pathetic peace offering.
Parking is an expensive $37/night total, but they oversubscribe the lot so good luck finding a spot at night unless you turn in early.
The hotel is near O'Hare, so there's obviously airport noise, right? So you figure they'd do something to dampen that noise, since it's a nice hotel. They don't -- not even blackout blinds that can block some noise. Just the typical Holiday Inn blinds that let in light. And the loud flights are literally non-stop all night.
All of this stuff would be forgivable for like a Days Inn or La Quinta or something. If you're only shelling out $50-75/night, you get what you pay for. But even at a deep discount, I was paying well over $200/night total at this pit. It's just not acceptable to be this bad for that much money.
To be fair, there are some good things about the place worth mentioning:
- Rooms are very nice -- spacious, have a nice work area separate from the bedroom, include a mini-fridge and microwave, and the shower had amazing water pressure. There's also a separate tub if that's your thing.
- Bar staff was super friendly and gave great service.
- It's very easy to jump on any freeway in every direction.
Arrived at the property and somehow they charged me twice for a room and when I let them know they did that they act like they couldn’t reverse the transaction and told me it would be off my account by check out. Here I am a week later and the transaction is still saying pending on my account. Worst staff I ever encountered in my life.
Very good breakfast and food service staff were all excellent.
Check in people were all great except one young male who made strange and slightly offensive comments.
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