Mercure Paris Gare Montparnasse TGV

Gostaria de solicitar uma explicação ou um reembolso pois tive uma experiência bem ruim no Mercure. Primeiro, eu mandei uma mensagem 2 dias antes da minha reserva avisando que eu chegaria meia noite do dia 23, e perguntei sobre um check in antecipado e eles me responderam que era possível com uma taxa de 40 euros porem acabou que adiantou mais ainda minha chegada em Paris e eu fui até o hotel somente para deixar minhas malas e eu iria esperar até 00:00 assim como “combinado” porém quando eu cheguei lá o atendente falou para mim que não seria possível e mesmo eu mostrando a conversa para ele a resposta dele primeiro foi que a pessoa que respondeu não prestou atenção e depois de um tempo de conversa ele falou que era uma resposta automática, não é problema meu um erro desse, tive custos para ir até lá e além disso após o final dessa história tive que pegar um outro hotel no qual eu paguei 90 euros. Por fim, fiz meu check in no dia 23, eles fizeram o meu check in as 9:00 mais ou menos e isso acredito que foi por conta de terem visto que erraram comigo, porém na minha última noite eu não consegui dormir porque o meu quarto parecia um microondas e o ar condicionado estava quebrado. Não só eu assim como outros hóspedes tiveram essa experiência porque os próprios funcionários na hora do check out comentaram que isso estava acontecendo na maioria dos quartos. Gostaria de saber como iremos resolver essa pessima experiencia que tive com esse hotel?

The main area for improvement is the check-in process, which I felt was not well organized from a guest's perspective.

The staff were always friendly and polite, so this issue may not be immediately obvious to them. However, as a guest, the experience felt inefficient and somewhat chaotic. The queue often moved very slowly because staff were simultaneously handling luggage storage requests, answering phone calls, and assisting other guests. There was little eye contact or acknowledgment that someone would assist me shortly. The waiting line was also not clearly defined. I would recommend separate queues whenever more than two employees are serving guests.

We arrived around noon and were eventually informed that our room would not be ready until 4:00 PM. That is perfectly understandable. However, I do not understand why this information could not have been communicated immediately upon arrival, allowing us to store our luggage and start enjoying our day in Paris without first spending time waiting in line.

Later check-in was smooth, the door to the office where our luggage had been stored was left open. My wife attempted to retrieve our luggage and was understandably told that guests were not allowed to enter because valuables and cash were kept inside. That policy is perfectly reasonable, but it raised the question of why the door had been left open in the first place. We later learned that this was not even the official luggage storage room.

On the day of departure, I wanted to leave our luggage at the hotel for a few more hours. I was surprised to learn that luggage storage costs €5, as this is the first time I have encountered such a charge at a hotel. I was then told that the fee would be waived if I completed the Booking.com survey. Personally, I prefer to write an objective review after my trip and do not particularly like being encouraged to leave feedback in exchange for a benefit.

Note improve Desinfektion dispenser as the drops destroy the carpet.

De airco was in het hele hotel midden in een hittegolf uitgevallen, waardoor ik sliep in een kamer met 27 graden Celsius. Het personeel was niet vriendelijk en behulpzaam en ik kreeg geen enkele compensatie.

Bagagerie payante une grande première !
Cafe 5E si on ne prend pas de petit déjeuner alors qu il y en a dans les chambres

Trop bruyant, pas de climatisation et pas de retour dd l’hôtel, pas de ventilateur dans la chambre alors que c’était à disposition sur demande au vu du problème de climatisation… après 3 demandes toujours pas de ventilateur. Service déplorable.

Absence de climatisation, une chambre à 27° et malgré plusieurs demande, le personnel n’a pas su résoudre ce problème

🤷‍♂️

Très déçue de mon séjour: la chambre n’était pas propre (cf photos). Je l’ai signalé à l’accueil (de façon polie et à voix basse pour ne pas faire un scandale) et on m’a offert une boisson pendant qu’on nettoie la chambre. Je remonte dans ma chambre une fois qu’on me dit le problème résolu mais quand je rentre rien n’avait changé. Du coup j’ai dû descendre à nouveau…quand enfin on enlève le masque (photo), j’essaie de dormir mais impossible : bruits de tuyaux pendant toute la nuit (l’hôtel a des problèmes de climatisation, seules quelques chambres avaient la clime, du coup je pense que les bruits étaient liés à cela mais pas sûre). Résultat: nuit très compliquée et aucune empathie de la part du staff (sur trois personnes avec lesquels j’ai parlé, il y en a une seule qui a, au moins, dit : nous sommes désolés)

Bathroom is a tad small. We couldn’t run a bath as the plug would not stay in the close position, and there were no face lots for us to use. We also had a problem with the electrical system due to the broken device at room entry. The problem was taken care of with a day and a half.

Pas de climatisation
Chambre vétuste
Hygiène passable
Vieillesse des équipements

Climatisation en recherche !!
35 dehors
Chambre vieillotte

Pour un 4 étoiles c'est vieillot. Obligés d'appeler la réception pour une clim défectueuse, pas de frigidaire. Par contre on nous a réclamé une caution de 50 euros!

This was at one time an up market hotel. However the finishes, decor and general feel in the room was that of shabbiness and in need of maintenance and care.
On arrival i found my bed not fully made up and found sheets, and covers in the wardobe.
The shower is in the bath which unfortunately did not drain very well at all, took over 10 mins to drain after i had finished showering.

Rooms are small