Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location and impressive views
Friendly/helpful staff frequently mentioned
Consistently praised breakfast (fresh and delicious)
Clean rooms and comfortable beds noted by many
Amenities liked by some (ironing station, spa)
Cons:
Room quality issues: poor TV, old furniture, broken windows, malfunctioning remotes/doors
Amenity gaps: lack of air-conditioning/heating, no USB plugs/microwaves in rooms
Service inconsistencies: maintenance unavailability, early housekeeping, key-card problems
Value confusion: unclear breakfast inclusion and extra charges (coffee/bar prices)
Plumbing/fixtures issues: leaking/stinking toilet, bathtub/sink plug problems

Categories

Cleanliness
7.2
Mixed signals: several guests praised clean rooms and bathrooms, but multiple reports of dirty towels, a stinking/leaking toilet, and occasional housekeeping issues lowered the score.
Service
8
Generally friendly and helpful staff noted frequently (receptionists, restaurant staff), but issues with maintenance availability, early housekeeping, key-card problems and some unfriendly bar staff created inconsistencies.
Location
9.4
Consistently praised: central location, great views and easy access to town cited by many reviewers — a standout strength for the property.
Room Quality
6.8
Mixed to negative: comfortable beds and spacious rooms reported, but recurring problems with old furniture, poor TV quality, broken windows, non-working remotes/door mechanisms and ventilation issues indicate need for refurbishment.
Amenities
7
Some appreciated amenities (ironing station, spa), but many rooms lacked air-conditioning/adequate heating, USB plugs, microwaves or working room phones — inconsistent amenity provision.
Value for Money
7.2
Mixed: breakfast and room value praised by several guests, but confusion about what is included (paid cappuccino/latte, unclear breakfast inclusion) and an expensive bar affected perceived value.
Food and Beverage
9.1
Strong positive sentiment: multiple guests described breakfast as excellent, fresh and delicious; restaurant hospitality was highlighted, with only occasional remarks about staff behavior or high bar prices.
Overall Experience
8.5
Overall positive with caveats: many guests reported enjoyable or excellent stays thanks to location, views, breakfast and friendly staff, while some notable negatives (rooms, TV, maintenance) prevented a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 21:09

Property Description

Award-Winning Cuisine - Indulge in exquisite dining experiences at Royal Hotel's two restaurants, serving up culinary delights that have won awards for their exceptional flavors and presentation.

Panoramic Views - Wake up to breathtaking vistas of either the vibrant cityscape or the picturesque yacht harbour from the comfort of your stylish guest room, offering a unique perspective of Durban.

Top-Floor Swimming Pool - Relax and unwind at the hotel's exclusive swimming pool located on the top floor, where you can soak up the sun while enjoying panoramic views of the city skyline.

Experience luxury and convenience at Royal Hotel. Book now to secure your stay in the heart of Durban's CBD.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DUR

Location

Guest Reviews

7.9
Based on 6614 reviews
Cleanliness: 7.2
Service: 8
Location: 9.4
Room Quality: 6.8
Amenities: 7
Value for Money: 7.2
Food and Beverage: 9.1
Overall Experience: 8.5
M
Mgenge • couple • za
10
2026-10-24 • via Nuitee
B
Bontsa • family_with_children • za
10
The TV Channels Must Be Upgraded., There Are To Many Sport Channels
Pros:

Rooms Are Clean And Comfortable

Cons:

Nothing

2026-10-24 • via Nuitee
R
Rofhiwa Ravele • family_with_children • za
1
Pros:

Nothing

Cons:

Location, fact that the bed where used and not cleaned they thought i was not coming but the fact remain that I paid.

2026-10-24 • via Nuitee
M
Mthembeni • family_with_children • za
1
2026-10-22 • via Nuitee
M
Makoba • family_with_children • za
1
Pros:

Nothing I liked about that place everything I felt I've waisted my money

2026-10-22 • via Nuitee
T
Thembisile • family_with_children • za
7
Average
Pros:

The place and food was good

Cons:

We struggled a lot about rooms keys, waiting for the security to open the door for us. We sometimes left the rooms not locked

2026-10-22 • via Nuitee
M
moeti • solo_traveller • za
8
Cons:

Had a problem with the toilet. It was leaking but not that much.

2026-10-21 • via Nuitee
A
Archary • family_with_children • za
1
2026-10-20 • via Nuitee
M
Mbusi Musa • solo_traveller • za
10
2026-10-20 • via Nuitee
S
Sphiwe • family_with_children • za
10
Pros:

Specious room and bathroom

Cons:

Nothing

2026-10-19 • via Nuitee
G
Gugulethu • solo_traveller • za
6
Pros:

None

Cons:

None

2026-10-19 • via Nuitee
C
Chitsiku • solo_traveller • za
10
2026-10-19 • via Nuitee
C
cathrine • family_with_children • za
10
Pros:

Their staff workers they were friendly they greeting us the whole day

Cons:

Early check out

2026-10-19 • via Nuitee
H
Hlengokuhle • solo_traveller • za
10
2026-10-18 • via Nuitee
T
Theo • solo_traveller • za
7
Pros:

We wait too long at the hotel parking pay point in the morning's, most cases is no one available to assist.

Cons:

Parking pay point

2026-10-17 • via Nuitee
M
Molokomme • solo_traveller • za
8
2026-10-16 • via Nuitee
M
Maria • solo_traveller • za
10
2026-10-16 • via Nuitee
Z
Zulu • solo_traveller • za
8
I was not happy at all ..they must fix their card issue
Pros:

Security were quickly

Cons:

The card was not working...when you go out You have to ask the security to open a room for you...I almost stand 30 minutes trying to open my room not knowing that the card is not working...I went back to reception they gave me another card...still not working 😭😭😭😭😭

2026-10-16 • via Nuitee
J
Jay • solo_traveller • za
7
2026-10-16 • via Nuitee
T
Themba • couple • za
5
I will consider it to be fair taking into account that it was a shortest period
Cons:

No useful Dstv channels

2026-10-15 • via Nuitee