The Royal Hotel

Hotels
•
Coastlands Hotels & Resorts
7.2 (103 reviews)
267 Smith Street, Durban, KwaZulu-Natal, 4001 , Durban , ZA
27-31-3336000

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Facilities

Meeting rooms
Boat tours nearby
Health or beauty spa nearby
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Very peaceful
Friendly staff

Categories

Cleanliness
6.81
Standard quality for this hotel tier.
Service
7.78
Friendly staff noted in the reviews.
Location
7.82
Standard quality for this hotel tier.
Room Quality
6.97
Standard quality for this hotel tier.
Amenities
7
Standard quality for this hotel tier.
Value for Money
6.96
Standard quality for this hotel tier.
Food and Beverage
7.01
Standard quality for this hotel tier.
Overall Experience
7.28
Overall positive feedback on peaceful environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:01

Property Description

Escape to the elegance of The Royal Hotel, where luxury meets tranquility in the heart of Durban.

Relaxation Oasis
Indulge in soothing massages, rejuvenating body treatments, and refreshing facials at our full-service spa, designed to help you unwind and refresh amidst serene surroundings.

Culinary Delights
Savor delightful meals at our esteemed restaurant or grab a quick snack from our cozy coffee shop. Don’t forget to enjoy a perfectly crafted cocktail at our vibrant bar/lounge as you wind down your day.

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi in your spacious, air-conditioned room, and take advantage of our business center as well as 24-hour shuttle services for seamless travel to nearby attractions.

Ready to experience unparalleled comfort and convenience? Secure your stay at The Royal Hotel today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.2
Based on 103 reviews
Cleanliness: 6.81
Service: 7.78
Location: 7.82
Room Quality: 6.97
Amenities: 7
Value for Money: 6.96
Food and Beverage: 7.01
Overall Experience: 7.28
M
Mlambo • couple • za
10
2026-05-30 • via Nuitee
P
Phumello • solo_traveller • za
4
2026-05-29 • via Nuitee
S
Sanele • solo_traveller • za
9
2026-05-29 • via Nuitee
C
Chris • couple • gb
10
Very cool place to dine
Pros:

Clean and calm

2026-05-29 • via Nuitee
K
Kwazi • solo_traveller • za
5
Pros:

Flexible,

Cons:

No air ecorn

2026-05-29 • via Nuitee
B
Bertha • extended_group • za
6
Not bad I can consider coming again
Pros:

Bed comfortable
Room spacious

Cons:

The room wasn't cleaned everyday
I found a small reptile like brown 🦎 lizard in the room
I killed it but still found it lying there the following day. I then decided to check the curtains behind the cabinet I found dirt that looked very old. I stayed in one of the family rooms.

2026-05-28 • via Nuitee
B
Bongani • solo_traveller • za
8
2026-05-28 • via Nuitee
M
MaShamase • couple • za
4
Pros:

Clean and quiet ✅

Cons:

House keepers 🚮they disturb my peace before check out time 🚮🚮🚮🚮🚮

2026-05-28 • via Nuitee
F
Final Fexter • solo_traveller • bw
2
Pros:

Nothing. I was stuck in the lift

Cons:

Hostile staff

2026-05-28 • via Nuitee
F
Final Fexter • solo_traveller • bw
1
2026-05-28 • via Nuitee
B
Bongani • solo_traveller • za
8
2026-05-28 • via Nuitee
M
MaShamase • solo_traveller • za
4
2026-05-28 • via Nuitee
M
Malusi • solo_traveller • za
10
2026-05-28 • via Nuitee
N
Nokuphiwa • couple • za
10
Pros:

Everything

2026-05-27 • via Nuitee
Z
Zingcwele • couple • za
8
It was fair.
Pros:

Have both bath tub and shower in the room.

Cons:

Nothing.

2026-05-27 • via Nuitee
R
Ramoholi • family_with_children • za
4
Pros:

I like to come back for 2 night 🌙 😴 🤪 I'm enjoying my booking it was good

Cons:

I was like every thing for my fest time booking in Royal hotel it was so beautiful place 😍

2026-05-26 • via Nuitee
M
Max • family_with_children • za
10
2026-05-26 • via Nuitee
B
Babey • solo_traveller • za
10
2026-05-26 • via Nuitee
Y
Yonela • couple • za
3
Horrible staying in a place with such old and dirty furniture.
Pros:

Bathroom is spacious

Security was nice and friendly.

Cons:

Bedroom carpet is old and rusty.

Wall papers on passage by the reception is old and the colours faded long time ago.

The parking is space is a bit annoying.

2026-05-26 • via Nuitee
S
Sabelo • couple • za
9
2026-05-26 • via Nuitee