mour hotel

Friendly staff despite the state of the hotel

Distinctly average. Where to start? Good location? Yes. Good parking? Yes. Contrary to some feedback I had a great experience with a gentleman on the front desk who was much more positive and useful than prior experiences I've had with a miserable lady.

Rooms need more than a refresh. Plugs nowhere near beds. Carpets threadbare. Mattresses are awful I've slept on better floors, they reply here saying it's personal preference but believe me I've stopped here enough, they're all the same. Overdue investment.

The food is pricey and not worth the amount on the menu. Had onion rings as an additional side several times and they're always soggy and sweating in oil. Breakfast is fine and does the job. One of the better hotel breakfasts.

Tesla supercharger handy nextdoor too.

It could be great it just needs some love and the staff need some of that love too.

Modern and clean

Modern Hotel, good was really nice and good value, rooms were very spacious

Bed and shower

Very comfortable rooms, good food and excellent service. Also good to have lots of car chargers.

The hotel looks impressive when you arrive.

However, the receptionist (50 something female) like a lot of other reviewers have noted is very cold, to the point she seems just not bothered and rude. Not what you expect as the first point of contact for your customers.
The room itself has threadbare carpet, the mattress is tired and the duvet within the cover was so worn and bobbled.
The restaurant service was very good though very pricey in comparison to local eateries providing similar service.
The breakfast was a bit of let down due to the limited choice and there were no eggs when it came to my turn.
Would recommend the management to spend a night at the Premier Inn and then compare themselves.

Food only

the parking was good. The signage from the main road was good. Fluffy towels

We stayed here for a family wedding weekend and it was an absolute nightmare from a management and customer service perspective.

THE FINANCIAL DISASTER & GASLIGHTING:
Upon check-in, the receptionist was completely unhelpful, didn't explain breakfast, and wrongly told us our room was already paid for. After checking, he took our card for "validation". Mour Hotel then processed a payment for the room AND placed a duplicate £259.99 "pre-authorisation" hold on the card. This is causing massive financial distress right before a weekend trip.

When contacted, the Front of House Manager, Laura, completely gaslit us, claiming they had no duplicate charge and that a pre-authorisation doesn't freeze funds. We provided clear screenshot evidence of both transactions, but they simply refused to help. We have since contacted our bank, and the bank have confirmed twice that Mour Hotel are the ones holding these transactions and that they need to release the funds from their end.
Even worse, our official booking confirmation explicitly states the hotel only has the right to pre-authorise £0.01 on arrival. They are in direct breach of their own contract terms, have unauthorised locks on hundreds of pounds of our money, and are now ignoring our emails.

THE ROOM & HYGIENE:
The stay itself was incredibly substandard. The rooms have zero blackout options, only basic slat blinds that let light pour in, ruining our sleep before a wedding. There is only ONE plug socket in the entire room, located at the desk and completely inaccessible from the beds.

To top it all off, we found a cockroach in the bathroom off the bar. When reported, management defensively dismissed it as a "harmless common beetle" because they are near woodlands. Utterly revolting and a massive health hazard for a venue serving food and drinks.

Furthermore, their breakfast completely fails to accommodate dietary needs. Alternative milks and vegan options are completely hidden, and you are expected to guess they exist and ask staff for them.

Appalling facilities, defensive and dismissive management, health violations, and unauthorised financial mishandling. Do not trust them with your money or your holiday.