Hilton Garden Inn Madison West/Middleton

Hotels
•
Hilton Garden Inn
7.8 (151 reviews)
1801 Deming Way , Middleton , US
+1 608-831-2220

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Convenient location (near shops, downtown, attractions)
Clean / comfortable rooms reported by multiple guests
Helpful/courteous front desk noted by some
Good pool and kid-friendly splash area
Complimentary coffee and free parking
Cons:
Serious cleanliness incidents reported (stains, mold/mildew, unsanitary signs)
Value/price complaints, unexpected charges, and lost reservations
No free breakfast / unclear breakfast policy
Service issues including housekeeping entering without knocking and communication/language problems
Some amenities or fixtures broken or lacking (pool levers, limited facilities)

Categories

Cleanliness
6
Mixed reports: multiple guests praised cleanliness, but at least one report described serious issues (coffee stains, fecal mark, mildew/mold smell), so cleanliness is notably below average.
Service
6.8
Mixed service sentiment: some staff described as courteous and helpful, but several negative incidents (housekeeping entering without knocking, language/communication issues, lost reservation/overcharge, ripped mailed item) reduce the score.
Location
9.5
Consistently praised: many guests noted convenience to shopping, downtown, attractions and easy parking; location is a clear strength.
Room Quality
8.7
Generally comfortable and spacious rooms were reported, though there were maintenance issues for some (slow drain, low water pressure, cold shower, small hazards in carpet). Overall room comfort is strong despite sporadic upkeep problems.
Amenities
8.3
Positive notes on pool, splash area and complimentary coffee/parking, but some amenities were lacking or partially broken (no free breakfast for some, limited facilities, broken pool fixtures), giving an overall above-average but imperfect score.
Value for Money
6
Multiple complaints about price, perceived overcharges, and unexpected fees (breakfast not included as expected) make value a weak point.
Food and Beverage
8
Beverage/coffee complimentary and positive; however recurring complaints about lack of included breakfast or unclear breakfast policies moderate the score.
Overall Experience
9.1
Many guests described very positive stays ('one of the best', 'wonderful', 'outstanding') with clean, welcoming staff and enjoyable amenities; despite some notable negatives, overall impressions skew quite positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Modern Amenities

Located in the bustling Greenway Station shopping district, the Hilton Garden Inn Madison West/Middleton offers a prime location just minutes away from downtown Middleton and the Pleasant View Golf Club. The hotel boasts an indoor pool, bar, and spacious guestrooms equipped with all the essentials for a comfortable stay.

Premium Accommodations and Relaxation

Each room at the Hilton Garden Inn Madison West/Middleton features a flat-screen TV with premium channels, ergonomic work desk, coffeemaker, refrigerator, and microwave. Guests can unwind and stay connected with complimentary WiFi and enjoy free access to the fitness center and hot tub.

Dining Options and Nearby Attractions

Start your day with a made-to-order breakfast at the Great American Grill, and grab snacks or beverages anytime from the Pavilion Pantry snack shop. With the University of Wisconsin-Madison and Lake Mendota just a short drive away, this hotel is the perfect choice for both business and leisure travelers.

Book now for a memorable stay at the Hilton Garden Inn Madison West/Middleton!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Guest Reviews

7.8
Based on 151 reviews
Cleanliness: 6
Service: 6.8
Location: 9.5
Room Quality: 8.7
Amenities: 8.3
Value for Money: 6
Food and Beverage: 8
Overall Experience: 9.1
R
Rogelio • couple • us
10
2026-10-29 • via Nuitee
J
Julie • couple • us
5
2026-10-17 • via Nuitee
N
Nancy • couple • us
7
Pros:

Location

Cons:

We asked for the top floor and did not get it. Also very pricey. We had to stay in town to get car repaired.

2026-09-16 • via Nuitee
S
Steven • couple • us
10
Relaxing & fun!
Pros:

It was close to shopping, eats & coffee. Downtown Madison was a very short drive. The hotel also had free parking.

Cons:

N/A

2026-09-05 • via Nuitee
G
Gerhard • solo_traveller • us
10
Pros:

Cleanliness

2026-08-31 • via Nuitee
J
Jennifer • couple • us
7
Pros:

Location

Cons:

Couldn't understand front desk person,she couldn't understand me.Poor English Skills.I didn't like you dont accept cash payments.Didnt realize breakfast wasn't included as stated on add. Bathroom toilet backed up.Shower wouldn't get warm.

2026-08-25 • via Nuitee
J
JD • solo_traveller • us
5
2026-08-17 • via Nuitee
K
Kurt • couple • us
9
2026-08-16 • via Nuitee
K
ken • solo_traveller • us
8
2026-08-16 • via Nuitee
C
Claire • solo_traveller • us
9
Beautiful room but dirty
Pros:

It was a comfortable room with enough space.

Cons:

It wasn't very clean. There were coffee stains in the bathroom floor from a previous guest, and poop on the wall next to the toilet paper. The room and hall way had that mildew, moldy smell that sent our allergies flaring.

2026-08-14 • via Nuitee
F
Francoise • solo_traveller • us
10
2026-08-14 • via Nuitee
S
Susan • couple • us
10
2026-08-12 • via Nuitee
D
David • solo_traveller • us
5
2026-08-09 • via Nuitee
B
BenjaminH266 • Family • Rochester, Minnesota
8
Solid standard hotel.
Pros:

The desk staff was courteous and helpful...they gave us additional towels as needed. Coffee was complementary. Amenities were clean and as expected. The pool was well laid out, with a splash-pad type area for younger children and a 4' 6" area for older kids/adults...though the "TNT" levers for waterspouts were broken/deactivated. The room was clean, though my nephew stuck his toe on a tiny piece of wire that was in the carpet. The bathroom sink drain was slow. The soaps were good, they had Crabtree & Evelyn. The water pressure is low. It was quiet. The location was within a mile of the national mustard museum, which is what we had come to see.

2026-08-04 • via Tripadvisor
H
Hasmukhbhai • extended_group • us
1
2026-08-03 • via Nuitee
G
Gilbert • solo_traveller • us
3
Trying to over charge me! Big scam
Pros:

Trying to over charge me and lost my reservation!

Cons:

Price!

2026-07-22 • via Nuitee
B
Beach-Cowgirl22 • Couples • Lewistown, Pennsylvania
6
BAD EGG?
Pros:

Third time staying here in the last few months. Location is very nice .. the hotel itself was nice buttttttttt… this visit - two things. One is house keeping fully opened the door and stepped in while we were still there. I was in bed, my husband working. We were not scheduled to checkout until the next day. She did not knock first. It startled me and after the door slammed, I got up to see what was happening, opened the door and the young woman was laughing with another staff person. ( I mentioned it to a front end person when we left)
Second, and I don’t know WHEN exactly this happened but I wanted to mention it. I mailed a birthday card from the hotel. The card was delivered fully RIPPED open. I’ve never had that happen before. I would suggest not mailing anything from here just in case.

2026-07-14 • via Tripadvisor
A
April • family_with_children • us
10
Our stay at Hilton Garden Inn Madison West/Middleton was one of the best hotel stays we’ve had in a long time.
Pros:

It was clean, and welcoming!

Cons:

No complaints

2026-07-14 • via Nuitee
J
Jack • couple • us
8
2026-07-11 • via Nuitee
N
Nobby • solo_traveller • gb
7
No LP
Pros:

Convenient location

Cons:

Lack of facilities

2026-07-08 • via Nuitee