Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Hotels
•
Ascend Collection
8.4 (1152 reviews)
80 John Roberts Rd., South Portland, Maine, 04106 , South Portland , US
1-207-7723838

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Continental breakfast
Elevator
Fitness facilities
Free airport transportation
Arcade/game room
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Poor service experience
Inadequate amenities

Categories

Cleanliness
7.61
Several reviews highlight cleanliness positively, but there are mentions of issues like dirty bedding.
Service
8.58
The staff is generally praised as helpful, despite one negative experience.
Location
9.12
Multiple reviews highlight the convenience of the location.
Room Quality
8.57
Rooms are noted for being comfortable and spacious.
Amenities
7.6
Amenities are adequate, but some guests mentioned missing features like shelves in the shower.
Value for Money
9.06
Reviews indicate a good balance of price and quality.
Food and Beverage
8.11
Breakfast was praised, though some noticed small portions.
Overall Experience
8.58
General sentiment is very positive with some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Experience an unforgettable stay at the Casco Bay Hotel, perfectly located near the bustling Maine Mall.

Amenities for Every Need
Enjoy complimentary wireless internet access throughout the hotel, plus a 24-hour fitness center to keep your workout routine on track. Unwind in our arcade and game room—fun for all ages!

Comfortable and Stylish Accommodations
With 125 modern guestrooms featuring flat-screen TVs, refrigerators, and microwaves, we ensure your stay is both comfortable and convenient. Private bathrooms provide complimentary toiletries for that extra touch of care.

Complimentary Breakfast and Airport Shuttle
Start your day with a delightful continental breakfast served daily or take advantage of our free roundtrip airport shuttle service, available 24/7 for your convenience.

Don't miss out—secure your booking today for an unmatched experience at the Casco Bay Hotel!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.4
Based on 1152 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
Z
Zoe • couple • us
9
2026-06-20 • via Nuitee
K
Kilby • couple • us
10
2026-06-16 • via Nuitee
X
Xemmyann • solo_traveller • us
10
Pros:

Clean, easy to check in

Cons:

I have nothing negative to say about this place! Always been good to me!

2026-06-14 • via Nuitee
A
Anna • family_with_children • us
10
2026-06-13 • via Nuitee
K
Karli • extended_group • us
9
2026-06-10 • via Nuitee
W
Walt • couple • us
7
2026-06-10 • via Nuitee
G
gloria • couple • us
8
2026-06-10 • via Nuitee
D
Donald • couple • us
2
POOR
Pros:

Checking in was cordial and processed my reservation well. Checked in Friday afternoon and checked out Monday morning.

Cons:

Room was not serviced by service personnel during our entire stay. Had to contact personnel for towels and informed them that service of room was not completed at all. Shower leaked onto bathroom floor every time we showered. I prepaid the hotel costs on Priceline and was still charged an additional $100.00 after I got home. No explanation of what the charge was for.

2026-06-10 • via Nuitee
T
Tushman • extended_group • us
10
2026-06-09 • via Nuitee
P
Paul • solo_traveller • us
8
2026-06-09 • via Nuitee
P
Paul • solo_traveller • us
9
2026-06-09 • via Nuitee
J
Joyce • solo_traveller • us
10
The hotel hass excellent customer service.
Pros:

The customer service was excellent.

Cons:

I like everything.

2026-06-09 • via Nuitee
B
Brewbaker • Couples • Milwaukee, Wisconsin
6
Acceptable choice for an airport hotel
Pros:

We stayed here for two nights while visiting Portland. By the standards of airport chain hotels, this is an acceptable choice.

It is very similar to thousands of other chain hotels and operates on a low budget, but it’s obvious that the family who operates it cares about their work. It feels like the managers were always visible and active in the lobby/breakfast area. At least during our stay, they were not absentee owners, which sets this hotel apart a bit from its competition. They seemed to care.

The room was fine. It was clean and offered what you need. Everything worked, and parking was adequate. The breakfast is nothing fancy, but offers the usual waffle griddles, yogurt, fruit juice, and so on.

A big shopping mall is next door. Otherwise, Portland is not that big, so it’s only about 15-minute drive to downtown or anywhere else.

Don’t expect anything fancy or memorable, but this is a perfectly acceptable choice.

2026-06-07 • via Tripadvisor
M
michele • solo_traveller • us
8
Pros:

Location, comfortable

Cons:

Not much, beds fair

2026-06-05 • via Nuitee
C
Conrad • solo_traveller • us
9
Pros:

Everything exceeded expectations except breakfast. The only fruit choices were tangerines and bananas.

Cons:

Not enough breakfast fruit

2026-06-05 • via Nuitee
C
Christy • solo_traveller • us
6
Pros:

Convenience

Cons:

Noisy, room next to some type of generator,. It ran off and on all night long, very loud. I had to go to front desk to ask for toilet paper and towels, no one came to put in fresh items and to dump trash.
Breakfast was a joke, Breakfast to be served until 9:30, we went at 8:45. No food left. Ridiculous, we won't go there again.

2026-06-04 • via Nuitee
Y
Y2052VYmarkm • Family
4
Cheap owners - beware
Pros:

One glaring problem with this hotel like many second generation hotels bought and overhauled by a certain people group. They do not understand their guests. Plenty of channels to watch, but no NESN. These owners just don't care that a great number of their guest want to watch New England sports teams. On our way out to dinner I ask the night manager why no NESN. He says he gets that complaint ALL the time. It clearly rises to management and ownership who don't care many of their guests EXPECT to be able to watch the Red Sox, Celtics and Bruins. It's such a cheap move to not provide what nearly all of their guests would consider "basic cable."

2026-06-02 • via Tripadvisor
T
Tshimanga • couple • us
10
2026-05-30 • via Nuitee
M
Michael • solo_traveller • us
9
Had to stay intown because of a band date.
2026-05-27 • via Nuitee
O
Orianna • solo_traveller • us
8
2026-05-27 • via Nuitee