Casco Bay Hotel Portland Airport - Maine Mall, an Ascend Collection Hotel

Hotels
•
Ascend Collection
80 John Roberts Road , South Portland , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Convenient location
Comfortable rooms
Cons:
Poor service experience
Inadequate amenities

Categories

Cleanliness
7.61
Several reviews highlight cleanliness positively, but there are mentions of issues like dirty bedding.
Service
8.58
The staff is generally praised as helpful, despite one negative experience.
Location
9.12
Multiple reviews highlight the convenience of the location.
Room Quality
8.57
Rooms are noted for being comfortable and spacious.
Amenities
7.6
Amenities are adequate, but some guests mentioned missing features like shelves in the shower.
Value for Money
9.06
Reviews indicate a good balance of price and quality.
Food and Beverage
8.11
Breakfast was praised, though some noticed small portions.
Overall Experience
8.58
General sentiment is very positive with some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:29

Property Description

Convenient Location

Visitors of the Casco Bay Hotel, Maine Mall, PWM Airport, Ascend Hotel Collection will enjoy all that the greater Portland area has to offer without the hassles and expense of staying in the city. This hotel is conveniently located within walking distance of the Maine Mall, the state's largest indoor shopping center.

Nearby Attractions

The Beech Ridge Motor Speedway NASCAR sanctioned short track, Cumberland County Civic Center, University of Southern Maine, and more are minutes away. The Portland International Jetport is less than two miles away.

Amenities Galore

Enjoy free airport transportation, continental breakfast, wireless high-speed Internet, and local calls. Pet-friendly with business services available.

To experience the best of South Portland, book your stay at Casco Bay Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PWM

Location

Guest Reviews

Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 8.57
Amenities: 7.6
Value for Money: 9.06
Food and Beverage: 8.11
Overall Experience: 8.58
L
Lisa • solo_traveller • de
5
It just seemed rather trashy, like maybe 2 stars.
Pros:

That it was so close to the airport. That there was a shuttle service.

Cons:

That the reception was cluttered and messy; that the arrangement of furniture and entry space looked like a community social services center and not a hotel.
Breakfast was a heavy egg white pancake; the breakfast area was cluttered and grimy. The person stocking it, right beside me while I was serving myself, was talking in a normal volume in a phone conversation with earbuds. I thought she had said something to me. Without looking up, she said, “Not you.” Rude..

2026-10-29 • via Nuitee
J
Janice • solo_traveller • us
9
I have stayed here at least three or four times and always happy with the service and the accom
Pros:

The room was very clean and breakfast selection was very good.

Cons:

Everything was fine.

2026-10-28 • via Nuitee
F
Francesca • couple • it
7
Basico ma confortevole
Pros:

Comoda la posizione, stanza grande e pulita

2026-10-28 • via Nuitee
P
Patrick • couple • us
8
2026-10-28 • via Nuitee
J
JRayBlake • solo_traveller • us
6
Pros:

Location.

Cons:

Bathroom shower had mold and mildew very heavily on shower bench chair as well as around base of tub. Water smelt like rotten eggs. No vending machines,even though web site stated there were.

2026-10-28 • via Nuitee
K
Kelli • couple • us
10
2026-10-26 • via Nuitee
W
Wanda • extended_group • us
9
2026-10-25 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-10-22 • via Nuitee
C
Carol • couple • us
5
The physical aspect of the visit was good. Personal aspect of willing to help customers was not the best.
Pros:

The property was well maintained, and the breakfast bar was supplied very well

Cons:

Staff in flexibility

2026-10-21 • via Nuitee
S
Susan • family_with_children • us
9
I would choose the location again. The price was a little steep.
Pros:

Love the complementary breakfast and the bright atmosphere of the dining room. The staff was very helpful when I forgot an item in my room.

2026-10-21 • via Nuitee
K
Kiana • couple • us
9
2026-10-20 • via Nuitee
M
Martine • couple • ca
8
Excellent emplacement et très propre
Pros:

Propreté

Cons:

Le prix

2026-10-18 • via Nuitee
H
Hong • family_with_children • us
7
2026-10-18 • via Nuitee
M
Maria • extended_group • us
10
2026-10-18 • via Nuitee
R
ronald noack • couple • us
9
Pros:

Good breakfast. Excellent staff. Good location. No pets allowed

Cons:

Can't think of anything

2026-10-17 • via Nuitee
C
Claudia • couple • de
8
2026-10-16 • via Nuitee
A
Andrea • couple • it
10
Great stay, my wife and I had to book right after our flight landed at 1am. Our flight was deleted, and we were tired, s
Pros:

Clean, staff are very polite and accommodating. Also very knowledgeable and professional.

2026-10-16 • via Nuitee
M
Matthew Gromen • couple • us
3
Disappointed
Pros:

Good coffee in the morning.

Cons:

A/C air smelled like dog and feet.

2026-10-16 • via Nuitee
R
ronald noack • couple • us
9
Good value
Pros:

Breakfast was good. Room comfortable and clean

Cons:

No streaming TV

2026-10-16 • via Nuitee
S
Sharon • couple • us
9
Comfortable, clean and quiet .
Pros:

The hotel was very clean and the staff were friendly.

Cons:

I can’t really think of anything that I didn’t like

2026-10-12 • via Nuitee