Crowne Plaza London - Gatwick Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (1953 reviews)
Langley Drive, Langley Green , Crawley , GB

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent staff
Great service
Lovely hotel
Cons:
Small standard rooms
Location can be far for some

Categories

Cleanliness
7.91
General sentiment indicates a clean hotel, but some reviews mention minor issues.
Service
8.88
Numerous mentions of excellent service from various staff members, particularly Ms. Himani.
Location
7.92
Generally mentioned as a good location, but one review pointed out it was far for some guests.
Room Quality
7.87
Standard rooms are mentioned as small, but club rooms received praises.
Amenities
8.4
Club lounge and breakfast amenities were well-received by guests.
Value for Money
8.36
Guests felt they received good value for the quality of service and amenities.
Food and Beverage
7.91
Positive remarks about the dining experience, though some minor issues were noted.
Overall Experience
8.38
Overall positive experiences shared by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:51

Property Description

Convenient Location near Gatwick Airport
This modern hotel is a short 5-minute drive from London Gatwick Airport, making it an ideal choice for travelers. With easy access to Crawley and Three Bridges rail stations, guests can reach central London effortlessly.

Ideal for Business and Leisure
Situated next to Manor Royal Business District, the hotel is perfect for business travelers visiting multi-national companies in the area. Additionally, its proximity to Crawley Leisure Park and Crawley Town Centre makes it a great choice for leisure guests looking to explore the surroundings.

Amenities for Comfort and Relaxation
Guests can enjoy a fully equipped gym that is complimentary for residential guests, perfect for staying active during their stay. The hotel's Cube Restaurant offers modern English cuisine, while Bar 92 provides a variety of menu options for a relaxing dining experience.

Book now to experience convenience, comfort, and top-notch amenities at Crowne Plaza London-Gatwick!

Important information:

Parking costs GBP 12.00 per night and there is no need to book in advance. Please note that you must register your car on arrival at the hotel or risk a fine.

Our reception team can book a taxi for you and this will cost GBP 18.00 from hotel to airport.

All rooms are non-smoking.

The Cube Restaurant offers daily serviced hot buffet Breakfast to Take Away from 06:30am to 10:00am. Room service menu (Hot and cold meals) are available from 12:00 noon until 10:00 pm. In addition, cold sandwiches and soup will be available 24hrs.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.2
Based on 1953 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
J
JENNIFER • couple • gb
10
2026-09-17 • via Nuitee
G
George • couple • ro
9
2026-09-16 • via Nuitee
S
Sofia • solo_traveller • gb
10
Pros:

The room. The proximity to the airport.

Cons:

The shower. Would prefer one with a flexible shower hose. The shower head is stuck to the wall.

2026-09-16 • via Nuitee
S
Samuel • solo_traveller • gb
8
2026-09-15 • via Nuitee
S
Stewart • solo_traveller • es
9
Met all my needs.
Pros:

Pretty well all.
Reception very good.
So was breakfast and dinner

Cons:

Shower in bath was not the most user friendly

2026-09-14 • via Nuitee
M
Mariclaire • solo_traveller • gb
8
Kindness was above and beyond.
Pros:

The gentleman on reception was incredibly kind to me when I checked in very upset after being turned away from my flight at Gatwick due to an issue with my passport being over 10 years old. His kindness was what made my stay so comfortable at a terrible time. Thank you!

Cons:

The garlic bread was burnt when delivered to my room.

2026-09-12 • via Nuitee
A
Amy • solo_traveller • us
10
Lovely stay near Gatwick
Pros:

The location to Gatwick while still close to restaurants and in a peaceful setting surrounded by abundant trees. The well appointed rooms with super comfy beds and linens. The breakfast buffet have a lovely variety of options!

Cons:

No free shuttle to the airport- this has changed since our last stay. Now a large bus comes and it costs 10£ and you have to haul your bags up to lead them yourself. Last week stayed in the Crowne Plaza in Geneva and they had shuttle bus that was free and they took care of the bags.

2026-09-12 • via Nuitee
S
Sian • couple • gb
9
2026-09-11 • via Nuitee
I
Isaac • solo_traveller • nl
5
Nice staff and good beds. Rooms are run-down and didn’t meet expectation.
Pros:

Comfy beds. Fabulous staff.

Cons:

Room pretty run down. Cost me £350 for a night. Not 4 star.

2026-09-10 • via Nuitee
P
Peter • solo_traveller • ca
8
Pros:

Concierge Anna and chef Paul were wonderful. So helpful. Due to the nature of our holiday we had a lot of heavy luggage and we needed the help

Cons:

The room was a bit small and dated for the cost of the stay

2026-09-10 • via Nuitee
N
Nancy • couple • us
8
Good location. The room was very nice. Comfy bed. Nice staff.
Pros:

The outside is a bit tired but looks are deceiving. The inside is very nice.

Cons:

The room was overpriced but we had to pay a premium since the London airspace was basically shut down.

2026-09-10 • via Nuitee
P
Patrice • extended_group • mu
5
2026-09-08 • via Nuitee
S
Shaneka • couple • gb
10
The hotel clean and staff was very accommodating and pleasant
Pros:

Staff was amazing and very accommodating

Cons:

Clean and tidy

2026-09-07 • via Nuitee
S
Saira • couple • gb
10
2026-09-06 • via Nuitee
C
charmaine • solo_traveller • gb
5
2026-09-01 • via Nuitee
P
Paul • couple • gb
1
Slept very little was a waste of money
Pros:

The bar

Cons:

Room wasnt what was advertised
Dated
Terrible condition
Massive light shining through the window all night

2026-08-31 • via Nuitee
P
Pablo • solo_traveller • gb
10
Pros:

The staff was excellent, kind and friendly, the Restaurant also was very good meals.

Cons:

Would like more near to Airport.

2026-08-31 • via Nuitee
H
hendersonj2026 • Family
10
NICE STAFF
Pros:

We had a wonderful stay at the hotel, and one of the highlights was definitely the food. Chef Idris made every meal truly memorable during the breakfast.
A big thank you to Chef Idris and the staff for the excellent food and hospitality.

2026-08-29 • via Tripadvisor
O
ofosug2026 • Family
10
GEATE EXPERIENCE FROM THE CHEF
Pros:

Excellent location, lovely breakfast. Idris is an amzing Chef. He spoke to us politely and took our orders. He made our breakfast 😋 😍

2026-08-29 • via Tripadvisor
B
beckyn645 • Business
10
Highly recommended
Pros:

Alyssa was very helpful and kind during my stay here. Highly recommended :)

2026-08-28 • via Tripadvisor