Crowne Plaza London - Gatwick Airport by IHG

Great location and friendly staff

Room I was given was brand new and very modern
No complaints

All the staff helpful and friendly

Great atmosphere, clean restaurant, and a perfect location. The place was calm and not noisy, which made the experience very enjoyable. Special thanks to Manjula for her friendly and professional service!

Amazing service from Manjula! She was incredibly kind, attentive, and always smiling. She made us feel very welcome and made the whole experience even better. Fast service, great attitude, and very professional. Thank you, Manjula — we’ll definitely come back again!

The hotel was very nice, clean, and comfortable. Manjila served us food during our stay, and she was incredibly sweet, friendly, and welcoming. Her excellent service made our experience even more enjoyable. Highly recommended♥️♥️

Comoda per andare a lavorare al centro addestramento Boeing di Gatwick.

The staff is very helpful. The restaurant offered a pretty good fish plate.

My wife and I spent two nights at the Crowne Plaza hotel at Gatwick upon our return from a Cruise out of Southampton. The room and facilites were adequate but the real stars here were the staff who went out of their way to make our stay comfortable and enjoyable. The day manager helped get us in our room early and assisted us with any queries we had during our stay. The food at the on-site restaurant was excellent. Our server Manjula was very friendly and efficient. I'd strongly recommend this hotel to anyone needing a comfortable full service hotel in the Gatwick area.

Specially thanks to Ms.Pnvana

To be honest very good service specially Mrs.Puvana she’s the most professional Waitress in the restaurant

Lovely staff

Stayed here the night before flying out for a holiday to China. Perfect location for the airport, so quick and easy to get to the drop-off point.
The hotel has a really lovely atmosphere, very welcoming. The rooms are excellent, very comfortable and have all the amenities that I needed.
Food was excellent too, and for a London hotel near the airport very reasonably priced.
I’d like to say a particular thank you to Manjula, Viktoria and Aadi for the service that I was given. They were very courteous and very attentive. Five stars for those guys alone.!
Would certainly be my first choice of hotel should I be flying out of Gatwick again in the future.

The staff were incredible and so friendly

Room was very comfortable, spacious and clean. All staff welcoming and helpful.

It was attractive but a ways off the beaten path.

I stayed here for a couple of nights whilst attending an event.
Check-in was smooth, with the lady who helped me being very efficient and ensuring I had all the details and info I needed.
I had decided to treat myself a little and booked a junior suite. The room was a good size with a nice sitting area, good sized bed and good bathroom with shower.
The bed was very comfortable, and I slept well.
The seating area made relaxing easy and comfortable.
The room had obviously been refurbished at some time fairly recently, and it was well presented, modern and clean.
I ordered room service one night and it came in a decent time. One small issue was a glass of wine missing, but the lady apologised and was back very quickly with it. How a problem is solved is often a good indication on how a business works, and this showed they cared about customer service and dealt with it quickly.
Breakfast was ok, with a decent selection of hot and cold items. What I had was decent enough and I had no issues with the food.
In summary the room was one of the better ones I’ve stayed in recently and I have no complaints.
Service overall was very good and I’d happily stay here again.

Absolutely fantastic & helpful staff