Residence Inn Sunnyvale Silicon Valley II

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My door was very difficult to open. I was literally stressed because I wasn’t sure if we’d be able to open it after returning from a long day out. There were smashed bugs on the valence in the loft room that I had to clean because it was disgusting. The room was filled with fruit flies that I was killing all weekend.

There should have been more than two coffee creamers to use. I only got to have one cup of coffee after a very long night/ morning at a concert and I didn’t want to walk down to the office in the morning. Breakfast was over too early.

Nothing

Upstairs guests were noisy at 430am... But oh well. Next time I'll request upstairs. But we won't be noisy.

The water pressure and temperature in both of the bathrooms were low and didn’t get too hot. I’d say it was just barely warm enough. Also there was no DND sign so house keeping came 2x the morning of our checkout day Saturday — the first time a lady came, which was around 830ish I asked if they could come back later and she said ok no problem, the 2nd time a different lady came around 10ish and asked if we were checking out today I told her yes, isn’t checkout at 12? Not sure why she asked, they should have a list of what rooms to know we’re going to be checking out

The day before check in I was sent an email that I would be charged a $300 deposit fee when checking in I was charged $500 holding fee and charged for parking. I was told that an event was going on in the area so I was passed down a $500 fee. I was given the wrong room number by a employee at the front desk and when I went to go tell her that my room key wasn't working she asked me if I knew how to open the door then eventually she told me that I was at the wrong room even though I went to the room that she circled on the paper. The room was nice but had hair all over in the bathroom and living room, there were toe nail clippings on the floor next to the bed and stains in the wall next to the toilet paper that looked like BM. The window were wide open when I checked in but some have no screen in them and my 3 year old could easily fall out of them because the windows are so low to the ground.

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