Holiday Inn Club Vacations Tahoe Ridge Resort by IHG

Hotels
•
IHG
7.8 (164 reviews)
400 Ridge Club Dr, Stateline, Nevada, 89449 , Stateline , US
1-775-588-3553

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Facilities

Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Arcade/game room
Garden
Express check-in/check-out
Concierge service
Picnic area
Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Beautiful views
Great amenities
Cons:
No AC
Some staff attitudes
Limited dining nearby

Categories

Cleanliness
7.38
Rooms were clean but hot and in need of cooling solutions.
Service
7.85
Staff was hospitable and responsive, but some interactions were not ideal.
Location
7.89
Scenic views and quiet environment but a bit far from town.
Room Quality
7.84
Rooms spacious and well-appointed but lacked air conditioning.
Amenities
8.37
Great amenities including gym, tennis courts, and hot tub.
Value for Money
7.33
Resort fees are high for the amenities provided.
Food and Beverage
7.38
Limited dining options nearby, impacting the experience.
Overall Experience
8.35
Overall enjoyment with beautiful views and spacious rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:12

Property Description

Ski-in/Ski-out Access and Recreational Amenities
With 2 outdoor swimming pools, 3 spa tubs, and direct access to skiing facilities, enjoy a perfect blend of relaxation and adventure.

Dining and Entertainment Options
Indulge in delectable meals at the hotel's restaurant or unwind with a drink at the bar/lounge. For a quick snack, head to the coffee shop/cafe.

Convenience and Comfort
Benefit from amenities like a business center, concierge services, and laundry facilities. Unwind in one of the guestrooms equipped with modern conveniences for a comfortable stay.

Experience mountain luxury at Holiday Inn Club Vacations Tahoe Ridge Resort, an IHG Hotel in Stateline. Book now for a memorable family-friendly getaway amidst stunning natural surroundings.

Important information:

  • Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • A car is recommended for transportation to and from this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: RNO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Transportation

    Car recommended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 164 reviews
Cleanliness: 7.38
Service: 7.85
Location: 7.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 7.33
Food and Beverage: 7.38
Overall Experience: 8.35
4
425ekaterinab • Friends getaway
2
Valuables stolen
Pros:

Stayed March 13–17 2026. What started as a bad experience became an infuriating one — not because of a single incident, but because of how completely management refused to take responsibility for any of it.

Check-in alone took two hours. Several rooms were assigned, none of the key cards worked, and staff eventually placed us in a temporary unit overnight before moving us to our booked suite the next morning.

During that move, I accidentally left my gold necklace on the bathroom vanity in the temporary unit. Housekeeping serviced that room, and afterward it was gone. The unit had been unoccupied by other guests the entire weekend — the only people with access were my party and the housekeeper. We filed a police report, and the responding deputy told us this hotel generates these reports frequently: guests alleging valuables go missing after housekeeping.

But here is what this review is really about: the management's response was a total abdication of responsibility.

- They were dismissive and unprofessional at every turn.
- I was told only that the investigation was 'ongoing' and 'confidential,' and that the necklace 'was not found' — no real explanation, no effort to make it right.
- I left repeated messages for management and the head of security. Not one was ever returned.
- I stayed three additional nights trying to get answers in person. I got nothing — no assistance, no follow-up, no resolution.
- I never received so much as an apology.

Their entire defense was that housekeeping is a third-party contractor. That is the attitude that defines this place. Something goes wrong on their property, and management's instinct is to find a reason it isn't their problem, ignore your calls, and wait for you to give up.

A hotel is only as good as how it treats guests when things go wrong. By that measure, this one fails completely. Leadership here is unaccountable, unresponsive, and does not care. Book elsewhere.

2026-07-02 • via Tripadvisor
R
Raspberrypoint • Family
4
Not a good place to visit in the summer
Pros:

We took a chance on a place with no air conditioning. Bad choice!!!!! You would think you have windows in the room that open. Wrong! According to ordnances windows can only open about 2” which is insufficient for cooling the room. The first 2 nights we were here it was warm in the room. The third night we slept 2 hours because it was unbearably HOT! The next day we found out there are portable ac’s. That should have been offered at check in. Rooms are way too hot to be in during the day. To top it all off, there were some very disruptive people at the pool making me feel unsafe by myself. We had a studio room as our time share. In a studio you have no plates, cups, or silverware. It’s a bring your own.

On the positive side, bless Russell for hooking us up with the ac!!!!! Thanks Russell!!!!!

2026-06-18 • via Tripadvisor
7
727kalebe • Family
2
No AC
Pros:

No AC. Hot. Sweating all night. No sleep no happy

2026-06-14 • via Tripadvisor
J
jennifer • family_with_children • us
10
2026-06-13 • via Nuitee
T
Tami • solo_traveller • us
10
Stunning View and Friendly Staff
Pros:

View was stunning, and the staff, especially Tamara and Adrianne were so helpful and friendly!!!

Cons:

The fireplace glass in our room was so dirty, you couldn't see the fire! Also, the pillows were too small, and too thick for us.

2026-05-30 • via Nuitee
D
Diana • solo_traveller • us
9
2026-05-26 • via Nuitee
D
DJ • couple • us
8
Pros:

Location and staff

Cons:

Tram/hotel ‘ski’ gondola was not operational.
Upgrade to laminate floors. Carpet is really nasty.

2026-05-19 • via Nuitee
K
Katie • couple • us
10
2026-05-13 • via Nuitee
A
Alina • family_with_children • us
10
2026-05-12 • via Nuitee
D
Dhinesh Kumar • family_with_children • us
9
2026-05-11 • via Nuitee
D
Dugan • solo_traveller • us
9
The Ridge
Pros:

Location

Cons:

Nothing

2026-05-05 • via Nuitee
P
Parizo • solo_traveller • us
10
Pros:

Very comfortable and quiet. Beautiful location. I loved the deep tub in my room. The wristbands took some getting used to. The only thing was I could have used a wastebasket in the living/ dining area.

Cons:

Nothing really.

2026-05-04 • via Nuitee
G
Gregory • extended_group • us
10
2026-05-04 • via Nuitee
N
Nikki • couple • us
8
2026-04-30 • via Nuitee
J
Julio Solano • family_with_children • us
7
I’ll keep coming back. I have not been disrespected by the staff or guest. Perfect family getaway and my family enjoys t
Pros:

The amenities and shuttle

Cons:

It was about 9pm we were in a studio suite in the ridge pointe and security came to our door about 9:30pm stating our tv was too loud for our neighbors. Mind you we have kids. Maybe this was mistake on our side for booking a studio suite. The security did apologize for coming 30min early brother noise ordinance time which is good because if I had a complaint I would like it to be taken care of asap. But like i mentioned kids will be kids and this is a family resort, so take note of that. Anyways I did lower the TV. But I did not bitch about the 3am they were making when they were getting ready for their ski trip or early check out. Other than that this stay was 100%.

2026-04-21 • via Nuitee
M
Mohsen • solo_traveller • us
8
2026-04-19 • via Nuitee
F
Ferlie • couple • us
10
Over all the best thank you very much
Pros:

Perfect ,… quite calm it’s awesome for relaxing n honeymoon

Cons:

They don’t clean the snow, our car just got flipped/ spined

2026-04-16 • via Nuitee
• couple • us
8
2026-04-10 • via Nuitee
J
James • family_with_children • us
10
2026-04-09 • via Nuitee
A
Aviral • family_with_children • us
1
Pathetic.
Pros:

Nothing

Cons:

The photos shown is not necessarily what you get. They have 10 buildings and send you to one of those. We got sent to a building which was in poor condition. We got electric shocks. This is when they had another room in one of main buildings. First night was horrendous. Then had to work with staff to move, luckily there was another room in one of the main buildings.

No breakfast onsite either

2026-04-09 • via Nuitee