avid hotels - Lancaster by IHG

Hotels
•
Avid
8.6 (1240 reviews)
2151 Lincoln Highway East , Lancaster , US
+1 717-299-8971

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (named staff praised)
Clean and well maintained
Convenient, central location
Good, satisfying complimentary breakfast
Easy check-in and good parking
Good value for money
Variety of pillow options
Helpful breakfast attendants
Cons:
Limited breakfast variety; some items (powdered eggs)
Small rooms for some guests
Uncomfortable/soft or springy beds leading to back discomfort
No microwave in rooms
Whirlpool/pool issues and cold pool
Occasional laundry/room damage (peeling wallpaper, scuffs)
Front-desk communication and greeting issues
Broken ice machine / occasional odors (weed)

Categories

Cleanliness
8.2
Generally reported as very clean and well maintained by multiple guests, though a few mentioned peeling wallpaper, spots, odors (weed) and areas needing fresh paint.
Service
9.3
Staff repeatedly praised by name (Ms. T, Charles, Mistie) for friendliness and attentiveness; isolated reports of front-desk communication problems and lack of greeting.
Location
8.8
Centrally located and convenient (close to theater), with easy parking; a few rooms experienced early-morning traffic noise.
Room Quality
7.8
Mixed feedback: several guests noted small rooms, uncomfortable or overly soft/springy beds causing back discomfort, and minor room damage; others found rooms clean and satisfactory with good pillow selection.
Amenities
7.6
Basic amenities are present and parking is ample, but frequent requests for microwaves, reports of a broken ice machine, and a malfunctioning whirlpool lowered scores.
Value for Money
9.3
Multiple guests described the hotel as good value for money, citing clean, modern facilities and a strong complimentary breakfast for the price.
Food and Beverage
8.4
Breakfast was consistently praised as satisfying and well-run (staff praised), though some guests wanted more variety and complained about powdered eggs.
Overall Experience
9.4
Overall stays were positive with many recommending the hotel due to cleanliness, location and helpful staff; concerns about beds, small rooms and occasional front-desk issues tempered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated just 4.2 miles east of Lancaster, Pennsylvania, and a mere 0.5 miles from the popular Tanger Outlet Mall.

Modern Amenities: Enjoy an indoor pool, complimentary continental breakfast, and rooms equipped with a refrigerator, cable TV, free Wi-Fi, and a work desk. Each room also includes a private bathroom with a hairdryer.

Exceptional Services: Benefit from a 24-hour front desk, vending machines, a sundeck, and free on-site parking.

Experience the best of Lancaster with Dutch Wonderland Amusement Park nearby and attractions like Lancaster Central Market and the North Museum Of Natural History & Science just a short drive away.

Book your stay at avid hotels - Lancaster now for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 1240 reviews
Cleanliness: 8.2
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 7.6
Value for Money: 9.3
Food and Beverage: 8.4
Overall Experience: 9.4
L
Leibe • family_with_children • us
7
While we enjoyed some of the accommodations we do feel like some improvements could be made.
Pros:

You could have offer a little more for the breakfast besides just eggs and sausage or bacon. Chocolate milk for some people would also be nice.

Cons:

I didn't like the powdered eggs. Also the layout was not the be, it was very tight to move around and things were spaced out weirdly. The furniture was not the most comfortable to sit on.

2026-10-31 • via Nuitee
P
Paul • couple • us
8
All in all it was a good stay.
Pros:

The coffee and breakfast was good.

Cons:

The location of our bedrooms were a little noisy from traffic in the early morning.

2026-10-30 • via Nuitee
J
Jamie • extended_group • us
7
It was so/so
Pros:

It was good..

Cons:

Room was small, didn't like it didn't have a microwave. Cleaner came in her room when we asked for them. Not to. Don't like people in my room that I don't know. Wallpaper was peeling in the bathroom. Manager passed us multiple times never greated us or said hello.

2026-10-29 • via Nuitee
A
Alfredo • family_with_children • pr
10
2026-10-29 • via Nuitee
K
Kelsie • couple • us
10
I just enjoyed it
2026-10-25 • via Nuitee
C
Cindy • couple • us
10
2026-10-21 • via Nuitee
S
Sherrill • family_with_children • us
8
Pros:

Bed, sheets and pillows comfotable

Cons:

Whirlpool needed work, jets sprayed up high and regular pool was cold

2026-10-21 • via Nuitee
B
Bucey • couple • us
9
Convenient to Sight and Sound Theater.
2026-10-21 • via Nuitee
F
Follmer • couple • us
7
It was ok! We had to leave for medical reasons and they refunded our second night
Pros:

Thought the room was really small

Cons:

Easy to get into

2026-10-17 • via Nuitee
K
Karen • couple • us
10
Highly recommend if visiting Lancaster
Pros:

Centrally located, friendly staff and very clean with a nice breakfast

Cons:

Nothing

2026-10-16 • via Nuitee
L
Linda • couple • us
10
2026-10-16 • via Nuitee
S
Stephanie • solo_traveller • us
8
Vacation
Pros:

Easy to get in and out

Cons:

The bed was rough, it felt like you were lying on the springs.
The room has some rough places in the wallpaper from door hitting it and spills.

2026-10-15 • via Nuitee
B
Brian • couple • us
8
We would stay again
Pros:

Room was nice. Clean and had everything we needed. My wife liked the selection of pillows.

Cons:

A night light in the bathroom. AC unit was a little noisy.

2026-10-15 • via Nuitee
J
John • couple • us
8
Great stay
Pros:

Would to like have microwave in the rooms

Cons:

Nothing

2026-10-15 • via Nuitee
M
Michael • solo_traveller • us
8
2026-10-11 • via Nuitee
H
Howard • solo_traveller • us
9
AVID REVIEW
Pros:

Very clean and well maintained

Cons:

Beds seemed very soft and unsupportive. My wife and I both awoke with back discomfort .

2026-10-10 • via Nuitee
N
Natalia • family_with_children • us
8
2026-10-07 • via Nuitee
M
Marilyn • extended_group • us
10
It was great!
Pros:

The staff, especially the attention and service given to our group by Ms. T and Charles.

2026-10-07 • via Nuitee
S
Sandra • solo_traveller • us
9
Pros:

Everything nothing

Cons:

Employee took the first front parking spot on the right side every day. We also could smell Weed strongly

2026-09-18 • via Nuitee
F
Fernanda • family_with_children • us
8
Confortável e bem localizado
Pros:

A localização era bem perto do teatro é isso foi muito bom, o quarto estava limpo , e tinha um bom café da manhã.

2026-09-18 • via Nuitee