Holiday Inn Express Santiago Las Condes by IHG

Hotels
•
Holiday Inn Express
8.7 (4209 reviews)
Av. Vitacura, 2929 , Santiago , cl
+56 2 2499 6000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean, good location
Excellent breakfast
Comfortable beds
Friendly staff
Cons:
Parking issues
Cleaning complaints
Inconsistent room cleaning

Categories

Cleanliness
8.43
Several mentions of cleanliness issues, including dirty carpets and lack of thorough room cleaning.
Service
8.9
Positive mentions of staff service, friendly and effective in addressing needs.
Location
9.14
Frequent praise for the location's convenience and proximity to attractions.
Room Quality
8.59
Rooms are generally comfortable and spacious, though some reviews mention outdated facilities.
Amenities
8.62
Good amenities mentioned, but some complaints about the coffee maker and TV setup.
Value for Money
8.58
Overall perceived value is acceptable but some issues with parking may affect value perception.
Food and Beverage
8.53
Varied reviews on breakfast quality; some find it basic while others enjoy it.
Overall Experience
8.8
Overall positive experiences, with a few noted challenges balanced by strong aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:50

Property Description

Spacious Accommodations with Modern Amenities
Experience comfort and convenience at the 4-star Holiday Inn Express Santiago Las Condes. Enjoy free internet access, large windows, and flat-screen TVs in every room.

Complimentary Services and Facilities
Indulge in daily breakfast buffet, local calls, and access to computers with internet - all included in your room price. Benefit from private parking at no extra cost, subject to availability.

Prime Location with Nearby Attractions
Explore the financial district of Santiago with ease, surrounded by dining options. Take advantage of the free Fitness Center and visit the nearby Tobalaba Metro Station and Costanera Center.

Book your stay at Holiday Inn Express Santiago Las Condes for a seamless blend of comfort and convenience.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 4209 reviews
Cleanliness: 8.43
Service: 8.9
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.53
Overall Experience: 8.8
F
Francisco • couple • cl
9
Me encanta Holiday
Pros:

Todo bien con las instalaciones

Cons:

Lo negativo fue que estaban realizando reparaciones en la recepción y a ratos había demasiados ruidos de herramientas

2026-07-25 • via Nuitee
F
Fernando • solo_traveller • cl
10
Pros:

La atención de recepción

Cons:

Variedad desayuno

2026-07-24 • via Nuitee
A
Ana • family_with_children • ar
10
Hotel ideal para ir con familias, excelente atención ☺️
Pros:

Es un hotel familiar, la atención es excelente! Te hacen sentir muy cómodos.

Cons:

Cuando estuvimos estaban en mantenimiento pero a pesar de eso siempre muy respetuosos y buscando que estemos muy cómodos y cuidados

2026-07-23 • via Nuitee
A
Aline • couple • br
5
Confortável, limpo, novo, mas o atendimento pode melhorar
Pros:

Quarto novo e confortável

Cons:

Café da manhã poderia ter mais referências chilenas. A recepcionista nos atendeu muito rude questionando o PDI impresso. Aviamos que não havíamos recebido e ela continuava pedindo grosseiramente. Na volta, no aeroporto, sou que agora é online e raramente a imigração entrega o papel impresso

2026-07-23 • via Nuitee
M
Macedo • family_with_children • br
10
Maravilhosa!
Pros:

Eu havia escolhido outro hotel e, como tivemos um problema no vôo, chegamos no dia seguinte e nossa reserva não estava mais disponível. Resolvemos de última hora ir para o Holiday Inn, hotel que eu já havia pesquisado, mas decidido não ir devido a comentários no booking de cortinas nos banheiros e reforma no hotel. No entanto, ao chegar lá, fomos muito bem recepcionados pelos funcionários, que facilitaram tudo, uma cordialidade impressionante, todos se esforçando para nos atender, realmente muito amáveis, serviço nota 1000. Ao chegar no quarto, nos surpreendemos com a organização, frigobar, banheiro novo e sem as tais cortinas, tudo muito limpo, novo e linda vista para a cordilheira. O café da manhã atendeu bem, em um local muito agradável e confortável e ainda organizaram kits de café da manhã no dia em que saímos mais cedo para Vale Nevado. Foi uma estadia maravilhosa, mesmo com a recepção do hotel em reforma. Recomendo!!

Cons:

Nada.

2026-07-22 • via Nuitee
A
Alessandra • couple • br
9
Confortável
Pros:

Boa localização, café da manhã honesto, colchão confortável e bom chuveiro.

Cons:

As camas estavam sem calço e era impossível sentar encostada na parede porque elas deslizavam pra frente. Mesmo reclamando, não resolveram.

2026-07-22 • via Nuitee
L
Lucas • family_with_children • br
9
Muito bom atendimento da equipe do hotel
Pros:

Localização
Staff

Cons:

Café da manhã

2026-07-21 • via Nuitee
F
Fabián • couple • cl
10
Todo ok
Pros:

Todo . Muy buena atención e instalaciones

2026-07-21 • via Nuitee
D
Debora Cristina • couple • br
9
Cons:

Breakfast experience

2026-07-21 • via Nuitee
E
Edgardo • family_with_children • cl
10
muy buena eleccion!
Pros:

Desayuno muy completo, espacios amplios, higiene y piezas espaciosas minimalistas y a la altura en comodidad y servicio.

Cons:

nada

2026-07-21 • via Nuitee
A
Augusto • family_with_children • br
8
Pros:

Localização e café da manhã.

Cons:

Falta armário no quarto

2026-07-21 • via Nuitee
L
Lucas • family_with_children • br
9
Excelente opção em Santiago
Pros:

Funcionários excelentes e atenciosos
Ótima localização
Preço adequado

Cons:

Hotel estava em obras o que deixou menos espaço na recepção
Café da manhã poderia ser mais variado

2026-07-20 • via Nuitee
C
Claudia • family_with_children • cl
9
2026-07-19 • via Nuitee
C
Cléia Rosana • extended_group • br
9
Perfeita
Pros:

Espaço, limpeza, localização

2026-07-18 • via Nuitee
V
Vicente • couple • cl
10
2026-07-18 • via Nuitee
M
Miguel • family_with_children • es
9
Excellent
Pros:

Excellent location
Comfortable beds
Delicious breakfast
The staff are very friendly and polite

Cons:

During breakfast time it was too crowded, better to arrive before 08:00 AM

2026-07-17 • via Nuitee
J
Javier • solo_traveller • co
7
Bien ubicado. En remodelación.
Pros:

Muy buena ubicación. Cerca al centro de negocios.

Cons:

Estaba en remodelaciones y los ascensores frecuentemente inhabilitados y lentos para entrar o salir.

2026-07-16 • via Nuitee
M
Makarena • couple • cl
8
Buena
Pros:

La habitación muy recomendable.

Cons:

Primero cuentan con muy pocos estacionamientos y el lugar es muy estrecho para ir en camioneta. La hora del desayuno fue un caos, faltaban platos, tazas... pusieron de plumavit. No había donde sentarse a tomr desayuno. Solo reponían el plátano.

2026-07-15 • via Nuitee
A
ANTONIO CARLOS • family_with_children • br
10
Excelente!
Pros:

Equipe de colaboradores muito atenciosos, prestativos, simpáticos e profissionais. Ótimo café da manhã. Localização excelente! Excelente custo-benefício. Certamente me hospedaria novamente neste hotel.

Cons:

Travesseiros muito altos e pouco confortáveis.

2026-07-14 • via Nuitee
D
Danitza Rozic • family_with_children • cl
8
Comodo alojamiento
Pros:

la decoracion

Cons:

Las almohadas, los hoteles HIE tienes una dura y una suave. La suave para mi no lo fue tanto

2026-07-14 • via Nuitee