Citygate Kamala Resort and Residence - Official Account

Hotels
7.7 (2943 reviews)
71/21 Moo 3 Kamala Beach, Kathu, Phuket , Kamala Beach , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Helpful and friendly staff (multiple mentions, e.g., Mr Aunn)
Good value for money
Convenient location near beach/market
Nice pool and spa
Halal restaurant / nearby amenities
Cons:
Poor cleanliness reported in several reviews
Breakfast limited or below standard
Room issues: shower/AC leaks, balcony railing, TV problems
Construction noise / main road with no footpath
Poor Wi‑Fi and occasional deposit complaints

Categories

Cleanliness
5.5
Mixed signals but several reviews explicitly call out poor cleanliness (Arabic reviews: 'النظافة جدا سيئة') while others praise housekeeping; overall leans below average.
Service
9.3
Consistently positive remarks about helpful staff and individual praise (e.g., Mr Aunn), daily water service and friendly reception outweigh isolated bad-deposit reports.
Location
8.3
Many guests highlight a very good location near beach, market and transport; some note it is across a main road/no footpath or slightly away from beach, so generally strong but not perfect.
Room Quality
6.4
Rooms described as comfy by some but multiple reports of issues (shower problems, AC leak, TV cutting out, balcony railing loose, actual size differing from photos) reduce score.
Amenities
8.1
Pool and spa receive praise and there is Halal-certified dining; however occasional pool closures, nearby construction and limited breakfast amenities temper the rating.
Value for Money
9.5
Several reviews explicitly state excellent value ('Great value for your money', 'worth for money', 'Would stay again'), so value scores very high despite some shortcomings.
Food and Beverage
5.5
Food has mixed feedback: Halal restaurant and convenience praised but multiple comments about limited or poor breakfast lower this category.
Overall Experience
9
Overall impressions skew positive due to helpful staff, good location, pool/spa and strong value perception, despite issues with cleanliness, breakfast and occasional room faults.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:09

Property Description

Luxurious 5-Star Accommodation

Outdoor Pool and Fitness Centre
Citygate Kamala Resort and Residence boasts an outdoor swimming pool and a fitness centre for guests to unwind and stay active during their stay. The lush garden surrounding the property provides a serene atmosphere for relaxation.

Modern Amenities and Dining Options
Each room at the resort is equipped with air conditioning, a kitchenette, and a flat-screen TV with satellite channels. Guests can enjoy delicious meals at the on-site restaurant offering buffet, à la carte, and American breakfast options.

Convenient Location and Services
Situated less than 1 km from Kamala Beach, the hotel offers free private parking and free WiFi. With a business centre, concierge service, and currency exchange, guests' needs are well taken care of at Citygate Kamala Resort and Residence.

Book your stay now at Citygate Kamala Resort and Residence for a luxurious and convenient beach getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.7
Based on 2943 reviews
Cleanliness: 5.5
Service: 9.3
Location: 8.3
Room Quality: 6.4
Amenities: 8.1
Value for Money: 9.5
Food and Beverage: 5.5
Overall Experience: 9
عبدالله • extended_group • sa
10
انصح به .
Pros:

رائع جداً وفوق الوصف
متكامل الخدمات ، مكان رائع للأزواج او العائلة
انصح به لمن يبحث عن الهدوء والاستجماااام

Cons:

الافطار محدود .

2026-07-23 • via Nuitee
D
David • solo_traveller • au
9
Great value for your money not a 5 star resort but well worth the money
Pros:

Moved there from Patong for a little bit of peace and quiet !! Great pool nice staff and good size rooms

Cons:

N/A

2026-07-21 • via Nuitee
M
Moayad • couple • us
1
غير مناسب للعائلات النظافة جدا سيئة
Pros:

المكان سيئ جداااا للعائلات ومستوى النظافه سيئ ولايعتبر مستوى يليق بفندق اساساً

2026-07-20 • via Nuitee
A
Anthony • solo_traveller • au
9
Pros:

Place was very nice, room was comfy staff were great

Cons:

Still got construction going on for the next building and although not far from kamala road out front on main road has no footpath and lots of traffic

2026-07-20 • via Nuitee
S
sabrina • couple • fr
10
2026-07-19 • via Nuitee
A
Abdullah • couple • kw
8
2026-07-16 • via Nuitee
O
ofek • solo_traveller • il
4
2026-07-15 • via Nuitee
M
Michael • solo_traveller • au
4
Pros:

N/a

Cons:

Room had some issues , shower didn't work very well, balcony railing was dangerously loose. TV cut in and out all the time . Breakfast was ok but not up to standard. Won't start there again

2026-07-15 • via Nuitee
C
Caroline • family_with_children • se
8
Bra ställe överlag!
Pros:

Bra ställe och relativt nära stranden!

Cons:

Fel sida av stora vägen

2026-07-15 • via Nuitee
A
AlOtaibi • family_with_children • sa
3
2026-07-13 • via Nuitee
L
Lucy • couple • gb
5
2026-07-13 • via Nuitee
B
Berman • couple • il
6
Average it’s not what it use to be
Cons:

Electricity off time to time
Poor internet connection
Poor breakfast

2026-07-11 • via Nuitee
A
Aiden • couple • gb
8
Would stay again if revisited Kamala good value for money
Pros:

Nice pool areas
Staff very helpful

Cons:

Air conditioning leak
Location is good however if walking to Kamala beach it is a main road - not an issue for ourselves but children potentially

2026-07-10 • via Nuitee
M
Marwan • couple • om
10
2026-07-06 • via Nuitee
Z
Zalifah • extended_group • sg
8
It is worth for money. The staff is very helpful and I want to give credit to Mr Aunn. He helped us a lot on giving info
Pros:

It is a Halal certified Muslim hotel and the restaurant food is Halal. It is near to the Night Market and 7-11. There is also a medical centre in the vicinity.

Cons:

It is away from the beach.

2026-07-05 • via Nuitee
G
Guendouz • extended_group • fr
5
Pros:

The room

Cons:

The pool Was closed

2026-07-05 • via Nuitee
I
Ibrahim • couple • sa
10
2026-07-04 • via Nuitee
K
Kirsty • couple • gb
10
2026-07-01 • via Nuitee
L
Léane • couple • re
8
2026-06-28 • via Nuitee
J
jorge • couple • cl
8
Pros:

The staff offers you water every day.

Cons:

Wifi connection very poor. The neighbourhood is a construction site.

2026-06-25 • via Nuitee