Hôtel Rouen Alba

Hotels
•
Comfort
7.1 (1581 reviews)
12, place du Gaillardbois , Rouen , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Decent breakfast
Cons:
Cleanliness issues
Small rooms
Noisy surroundings

Categories

Cleanliness
5.85
Several reviews mention unclean rooms and issues with cleanliness.
Service
8.35
Guests appreciated the helpfulness and friendliness of the staff.
Location
8.85
Multiple positive mentions of central location and good views.
Room Quality
6.35
Reviews indicate small or outdated rooms with some issues.
Amenities
5.85
Lack of amenities like a working fridge or sufficient bathroom facilities was noted.
Value for Money
7.35
Some reviews suggest decent value but mixed opinions due to issues listed.
Food and Beverage
7.35
Breakfast was appreciated, although cleanliness of the dining area was a concern.
Overall Experience
6.85
Overall decent stay with a mix of positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 01:52

Property Description

Historic Location & Views

Located just a 5 minutes' walk from the historic Old Town of Rouen, Comfort Hotel Alba offers stunning views of Rouen’s Notre-Dame Cathedral from some rooms. Immerse yourself in the rich history of the city with attractions like the Gros Horloge monument and the Joan of Arc Tower just steps away.

Comfortable Accommodation

The guest rooms at Comfort Hotel Alba are designed for your comfort, featuring amenities such as a TV, en-suite bathrooms with complimentary toiletries, and the option to add a refrigerator. Enjoy a cozy stay with all the essentials provided.

Convenient Amenities

Stay connected with free WiFi, indulge in daily breakfast for an extra cost, and take advantage of the nearby public car park or street parking options. With Rouen-Orléans Train Station just 3 km away, exploring the city is easy and convenient.

Ready to experience the charm of Rouen? Book your stay at Comfort Hotel Alba now!

Important information:

Please note that late check-in after 22:00 is unavailable at this property.

Please note breakfast is served from 07:00 to 10:00, Monday to Friday, and from 08:00 to 11:00 on weekends and public holidays
.
Please note that a valid photo ID and a credit card corresponding to the name on the booking are required at check-in.

Please note that for bookings of 10 people or more, a 30% prepayment is required via bank transfer.

Please note that for bookings of 5 days or more, a 50% prepayment is required via bank transfer.

Cash is not an accepted method of payment.

Please note that the property can only be accessed via stairs and may be unsuitable for guests with reduced mobility.

Please note that a refrigerator is available upon request and is subject to availability.

Guests can use the private parking at the nearby Parking de la Cathédrale, 33 feet away, for EUR 16.50 per day.

Street parking is available for EUR 3.80 per ticket for 2 hours, and complimentary from 19:00 to 09:00 and on Sundays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: URO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.1
Based on 1581 reviews
Cleanliness: 5.85
Service: 8.35
Location: 8.85
Room Quality: 6.35
Amenities: 5.85
Value for Money: 7.35
Food and Beverage: 7.35
Overall Experience: 6.85
N
Nicole • solo_traveller • fr
5
Un endroit pour dormir
2026-06-13 • via Nuitee
V
Véronique • solo_traveller • fr
8
Pros:

Très bon accueil, personnel très agréable.
La chambre est petite mais confortable et correcte

Cons:

Murs non insonorisés, on entend les voisins

2026-06-11 • via Nuitee
M
McJack • solo_traveller • nl
5
Pros:

Locatie.

Cons:

Kamer, hygiëne, (on)vindbaarheid met navigatie apparatuur.

2026-06-10 • via Nuitee
M
Maren • solo_traveller • de
6
Pros:

Die Lage ist gut und die Mitarbeiter sind nett.

Auf Grund des Zimmers (Einzelzimmer, 4. Etage) kann ich generell aber nur 6 Sterne geben.
Funktional ja, aber nicht besonders sauber und kann definitiv eine Renovierung gebrauchen, es wirkt so als hätte seit Jahren niemand etwas repariert.. Ebenso Flur und Eingangsraum des Nebengebäudes.
Für den Preis kann man vielleicht nicht mehr erwarten.

2026-06-10 • via Nuitee
P
Paul • couple • fr
8
Excellent accueil.
Pros:

Accueil du personnel excellent.
Très bon petit déjeuner

2026-06-09 • via Nuitee
O
olivier • solo_traveller • fr
6
conforme, fonctionnel, pratique et d"un bon rapport qualité/prix
Pros:

accueil, localisation, bon rapport qualité/prix

Cons:

les escaliers sans ascenceur au dernier étage et équipements complets mais un peu désuets.

2026-06-08 • via Nuitee
L
Leonardo • solo_traveller • lu
6
Pros:

Ottima posizione, buona accoglienza

Cons:

Bagno

2026-06-07 • via Nuitee
J
Joshua • solo_traveller • gb
8
2026-06-04 • via Nuitee
L
Leané • solo_traveller • gb
5
Adequate for a short stay as long as you don't intend to be in the hotel much.
Pros:

The bed was comfortable and I had a good view of the cathedral from my window. The location was lovely, I enjoyed the area and had a great walk about. The wifi was good enough for streaming, although I did experience some lags.

Cons:

The shower head wasn't fixed to the wall, meaning I either had to hold it or prop it on the pole in a very awkward position. The shower also had some visible mold on the metal panels. The room is very small and when I arrived it was over 30 degrees and the windows and door were closed so there was no ventilation. My room smelled like BO, fortunately it wasn't the bedding or towels, just the air. Opening the window for an hour certainly helped although the smell lingered in the bathroom. They do advertise no air-conditioning, but they could at the very least put fans in the room when they know its over 30 in the middle of summer. There was no lift, but they do allow you to request ground floor rooms, I was on the top floor, but I honestly enjoyed the exercise.

2026-06-02 • via Nuitee
C
Choron • solo_traveller • fr
10
Bravo a vos équipes
Pros:

La gentillesse et l'accueil du personnel, la bouilloire et les dosettes de café, le calme, et la propreté.

2026-06-02 • via Nuitee
G
gérard • extended_group • be
8
Je connaissais cet hôtel pour y avoir logé l'an dernier. J'ai choisi d'y revenir.
2026-06-01 • via Nuitee
M
Marie • solo_traveller • fr
10
Pros:

L acceul le petit déjeuner

Cons:

Malheureusement la fenêtre de la chambre. Étais coincé. Je ne pouvais pas l ouvrir surtout avec la chaleur qu il fessait je. Les signalé !

2026-06-01 • via Nuitee
X
XAVIER • solo_traveller • fr
7
2026-05-31 • via Nuitee
A
Ali • solo_traveller • ae
9
Very good stay for quick trip
Pros:

Location , clean and very friendly staff

2026-05-31 • via Nuitee
B
Brygida • solo_traveller • lt
9
Pros:

Lokalizacja fantastyczna panorama z okna

2026-05-30 • via Nuitee
C
Corinne • extended_group • fr
8
Bon emplacement mais en décrépitude. Pourrait être amélioré avec de l'entretien
Pros:

L'emplacement. Le calme. La gentillesse du personnel

Cons:

Refaire les peintures, ça tombe de partout. Informer que les chambres sont en étages sans ascenseur.

2026-05-29 • via Nuitee
C
clara • solo_traveller • br
1
2026-05-29 • via Nuitee
P
PATRICIA • solo_traveller • fr
10
Pros:

Un des mes hôtels préféré de Rouen. L'accueil est super.

Cons:

Pas d'ascenseur, mais j'étais au courant.

2026-05-29 • via Nuitee
D
Dominique • couple • fr
8
Pros:

Local sécurisé pour vélos

2026-05-29 • via Nuitee
M
Martine • solo_traveller • fr
8
Pros:

L'hôtel est très bien placé, à proximité du centre historique.
Le personnel est prévenant, on m'a aidée pour monter et descendre ma valise ce que j'ai apprécié.
Le prix est raisonnable

Cons:

La chambre est petite, le lit au fond et la salle d'eau et les toilettes devant la fenêtre ( heureusement il n'y a pas de vis à vis et un gros rideau !)
La télévision est tout en haut, presque au plafond et comme il n'y a pas de recul...heureusement je n'étais pas venue pour regarder la télévision, après des journées bien remplies !

2026-05-28 • via Nuitee