Mount Stuart Hotel

Coffee bar outside room

This hotel is the worst hotel ive ever stayed in unable to gain entry when arrived as front door locked no staff at reception had to be let 8n by another guest had to wait till someone bothered to turn up and check us in very bad no greeting at all on arrival no mention that we had to pay extra to park a van doesnt say this on booking .com despite managmebt saying it does room not great mold in bathroom and stains on floor and ceiling tv remote wouldnt work propperly tapped together damage to door dont get me started on the pittifull breakfast no cooked options just toast cerial and bit ham abd cheese, terrible i had to go buy breakfast elsewhere no greeting from staff at all miss comunication staff disapeared all night no one at reception at all place was like a ghost town no atsmophere what so ever no tea coffee facilities in room this hotel is terrible avoid this place at all cost

This is a old property with lots of history it has been altered to make it into a hotel, Door into room was sticking up the top making it hard to push open, really hard to find faults.

It ok

Room and bathroom very compact but fine as I was on my own

The only thing I didn’t like it was that in the summer when was so hot there was no ac or even fan which we could use and we had to buy our own cool the room down .

Romm was aprison cell nothing like the pocture on booking.com!

Room - bedsheet was with yellow spots and was not changed in any day as we stay there; The pillowcases the same. An old blanket was on the bed. the duvet was all bleach stains. The spider canvas at the corner of the ceiling. Hot water just 2 days. Without brush for toilet.
Breakfast - I was thinking we find English Breakfast, but was just ham, cheese, yoghurt and fruits. No eggs, bacon, mushrooms... The plates was very small to put something to eat.
Hotel - smell of animal urine as soon as you enter the hotel.

The rooms were old and the place had an odor of old. When we arrived, we have booked 2 rooms and one of them wasn’t cleaned. The beds were metal frame and squeaked terribly, every little move made an awful noise. The staff was not very friendly or engaging, not available most of the time.

We stayed for 4 nigths and noone came to clean i u derstand that if you stay for 7+ days the linen is change but they did not clean it ....we had to take out the rubbish

Every thing!! Dirty,run down,no tea making in the room,no toilet roll,no toiletries,and an absolutely nasty rude owner!!!please DO NOT STAY HERE!!!

After staying in rooms that had no toilet roll, wet bedding and had no toiletries we asked the owner to amend this. He proceeded to shout at my elderly mother and my son , then the owner proceeded to RACIALLY ABUSE one of the people staying with us. This is the most unpleasant place i have ever stayed and the staff are rude and completely ruinded our holiday. Do not stay here! The staff are rude and this is the worst place I have ever stayed. The manager kicked me and my sleeping infant children out!

The breakfast are and the lounge where good. The out side breakfast area was really good. You would have no idea because of the trees that you was in the town center.