Four Points by Sheraton Shenzhen

Hotels
•
Four Points by Sheraton
8 (165 reviews)
5 Gui Hua Rd , Shenzhen , cn

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Value for money
Decent breakfast
Cons:
Cleanliness issues
Dated rooms
Language barriers

Categories

Cleanliness
4.46
Issues with mold and bed bugs significantly impacted cleanliness.
Service
9.43
Service was generally rated positively with good staff interaction.
Location
8.97
Conveniently located for business and travel, near border crossings.
Room Quality
6.92
Rooms are dated and some have maintenance issues.
Amenities
7.95
Gym services were noted as underwhelming, but breakfast options were good.
Value for Money
9.41
Overall good value considering the price paid.
Food and Beverage
8.46
Breakfast was noted positively, though some found it overpriced.
Overall Experience
8.43
Mixed feelings but overall satisfactory for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 15:43

Property Description

Experience modern comfort and exceptional service at Four Points by Sheraton Shenzhen, your ideal retreat in the heart of the city.

Unmatched Location
Just a short stroll from Lok Ma Chau Port and a quick drive to the Shenzhen Exhibition Centre, our hotel is perfectly situated for both business and leisure travelers.

Exceptional Amenities
Unwind in our outdoor pool or rejuvenate at our luxurious spa. Stay active in our fitness center, and enjoy seamless connectivity with our on-site meeting facilities and high-speed Wi-Fi.

Diverse Dining Options
Savor a culinary journey with four unique dining venues, featuring international favorites at Taste Signature Restaurant, authentic Cantonese cuisine at China Spice, and delightful cocktails at The Grill & Bar.

Book your stay at Four Points by Sheraton Shenzhen today and indulge in an unforgettable experience!

Important information:

Kindly note that shuttle bus from the hotel to Futian Checkpoint → Convention & Exhibition Center → Futian Railway Station is provided by the property from 09:00am to 16:00pm(weekday)/08:00am to 17:00pm(weekend). (Please check with the hotel concierge for detailed departure times.)
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZB

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 165 reviews
Cleanliness: 4.46
Service: 9.43
Location: 8.97
Room Quality: 6.92
Amenities: 7.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 8.43
Z
Zahir • solo_traveller • pk
8
2026-05-20 • via Nuitee
B
Bruno • solo_traveller • hk
7
Pros:

Good money for value

Cons:

The room is not closed from the reception, need to walk a lot

2026-05-17 • via Nuitee
M
Mohammed • solo_traveller • in
10
2026-05-11 • via Nuitee
K
Karlheinz • solo_traveller • hu
10
2026-05-10 • via Nuitee
I
Ian • solo_traveller • hk
9
Reasonable price for a well maintained hotel with good facilities and food in a convenient location
Pros:

Location is convenient for the border crossing at Futian and also the metro. Room was spacious and comfortable, bed was very comfortable. The breakfast buffet was extensive and the food was very good. There is a large swimming pool and garden.

Cons:

The location is not good for taxi rides from the Futian checkpoint as the road system around the hotel is complex and frequently very busy. It is better to walk from the station which only takes about 10 minutes. The area around the hotel is not particularly well provided with restaurants, shops etc. but the nearby metro station provides quick links to such places.

2026-05-05 • via Nuitee
K
Kwai • solo_traveller • gb
9
Good for a few days.
Pros:

The location was so clean to the border, which is a benefit as I was on a business trip.

Cons:

The fixtures are old in the room.

2026-05-04 • via Nuitee
S
Sze Ki • couple • hk
6
2026-05-03 • via Nuitee
A
Aline • family_with_children • fr
9
Pros:

L accès a la piscine

Cons:

La vue sur le parking en travaux

2026-05-03 • via Nuitee
C
CAO • solo_traveller • gb
7
2026-05-01 • via Nuitee
F
Francisco • couple • ar
6
Buena estadía, volvería pero con movilidad propia
Pros:

El desayuno

Cons:

El personal no habla español y no era muy cómoda la ubicación para un turista sin movilidad

2026-04-25 • via Nuitee
O
Osama • family_with_children • au
6
2026-04-24 • via Nuitee
K
Ken • extended_group • us
2
Very disappointed
Pros:

Friendliness of staff

Cons:

Room is old and dirty everywhere

2026-04-23 • via Nuitee
V
Vivu • family_with_children • in
10
2026-04-21 • via Nuitee
X
Xin janeL • solo_traveller • fr
10
2026-04-14 • via Nuitee
S
Sherpa • extended_group • hk
3
Pros:

i don't like

Cons:

don't like

2026-04-11 • via Nuitee
H
Hong • extended_group • au
7
2026-02-27 • via Nuitee
L
Lidia • family_with_children • ru
7
Pros:

красивое фойе

Cons:

вид из номера, место гостиницы негде было поработать кроме номера.

2026-02-09 • via Nuitee
S
Saad • solo_traveller • sa
8
Pros:

Room space

Cons:

Difficult to find english speaker

2026-01-19 • via Nuitee
T
Tuan Quyen • solo_traveller • nz
2
Not a great experience
Pros:

Size of the room

Cons:

The property is old and is not well maintained, the bathroom wall tiles is full of black moles, and the bathtub curtain is smell it needs to be replaced. The aircon blow out cigarette smell air sometime. it felt the air is polluted not clean

2026-01-19 • via Nuitee
P
Pramod • extended_group • in
9
2026-01-19 • via Nuitee