Extended Stay America Suites - Los Angeles - Chino Valley

The noise from Highway 71 was loud and disruptive of sleep.

The room could have been better prepared. I needed to request a phone and the lights went out at some point and I had to fix them by using the circuit breaker myself, despite having spoken to the staff.

Guest kept playing loud music and couldn’t relax

The room had a bad stench.

The lack of safely and homeless people around the entire property

I do not believe it was fair for me to have to pay this additional amount because your online reservation system accepted my booking after I entered the correct number of guests. I should not have been financially responsible for what appears to have been an issue with the reservation system or room availability information.

After checking into the larger room and unpacking our belongings, we discovered that the refrigerator was not working. I immediately went to the front desk and informed the employee because we had food that needed refrigeration. I was told someone would be there the following morning to repair it.

Later that evening, after a long day, my family and I attempted to shower and discovered that the shower was not working. I returned to the front desk, and a younger gentleman assisted us by moving us to another room. Although I appreciated his assistance, it was frustrating to have to gather our belongings and move after already unpacking because of multiple problems with the original room.

On the morning of July 8, I called the front desk at approximately 10:00 a.m., one hour before checkout, to ask about a late checkout. I was informed that after 12:00 p.m. there would be a $10 per hour charge.

At approximately 11:45 a.m., I called again and explained that I was still at an appointment and hoped to be out before 1:00 p.m. I was told that was okay and to let the front desk know if I would be later.

At approximately 12:45 p.m., I called again and explained that I should be leaving shortly but wanted to extend my stay for one additional night. Before arriving, I had also spoken with a front desk employee who explained that my original reservation could not be extended after 11:00 a.m. and that it would need to be done as a new reservation. I understood and followed those instructions by making a new reservation.

Na

Things I wish would be improved: the room had a very strong bleach/cleaner smell which was uncomforble to be in, the refrigerator door was covered in an orangish/brownish film (either from age or minimal cleaning time over time), the counter in the kitchen showed signs of age with peeling and black areas which was offputting, the microwave had extensive wear and tear (holes) inside which made us a little nervous to use, the bathroom shower and counter had spots that showed not cleaned (spots/drips visible), the shower drain had a large rust stain and it dripped constantly even prior to us using it.
I can understand hotel may have been shortstaffed, so when I asked for some kitchen supplies I was asked to go downstairs to grab and juggle plates, cups, and silverware back to our room (at other locations I was provided these items in a tub).
In the mornings, the coffee ran out quickly (as well as other items) and had to wait several minutes before someone came to the counter only to find out a back up coffee was not made and would have to wait extra time for a fresh brew.