Hibatullah Hotel Makkah

Hotels
8.3 (11902 reviews)
Um Al Qura Street Al Hafayer , Makkah , SA
+966 12 549 8855

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Value for money
Cons:
Cleanliness issues
Room amenities lacking

Categories

Cleanliness
7.68
Noted issues with cleanliness in some reviews.
Service
9.15
Many reviews praised the helpfulness and kindness of the staff.
Location
8.69
Close proximity to Haram mentioned positively.
Room Quality
7.64
Some guests noted issues with room amenities.
Amenities
8.17
Basic amenities mentioned but some reviews noted the lack of hot water.
Value for Money
8.43
Reviewers mentioned good value for the price.
Food and Beverage
8.18
Food quality was appreciated but some basic options lacking.
Overall Experience
8.45
Overall experience was generally very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:53

Property Description

Modern Rooms with Satellite TV
Hibatullah Hotel Managed By Accorhotels, just a 10-minute walk from Mecca’s Holy Mosque, offers modern rooms with satellite TV for your entertainment and relaxation.

Delicious Dining Options
Indulge in a wide selection of traditional Arabian dishes and international cuisine at Al Khalil restaurant, while enjoying panoramic views of the city. For a quick bite or a variety of beverages, head to Al Majlis Cafe.

Convenient Amenities and Services
Experience comfort with air-conditioned rooms featuring warm colors, wooden furniture, free mineral water, a minibar, and 24/7 room service. Benefit from the 24-hour reception's currency exchange service and free internet access in the lobby.

Book now to enjoy a delightful stay at Hibatullah Hotel Managed By Accorhotels, where luxury meets convenience.

Important information:

Some nationalities can get an entry permit stamped in their passport upon arrival at the airport. Please check your visa requirements before traveling.

Because of local law, only Muslim guests can access the hotel and the Holy City of Mecca.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: JED

Location

Guest Reviews

8.3
Based on 11902 reviews
Cleanliness: 7.68
Service: 9.15
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.43
Food and Beverage: 8.18
Overall Experience: 8.45
U
Umar • solo_traveller • ng
7
2026-10-31 • via Nuitee
A
Ahmed • family_with_children • ae
10
Pros:

Nice clean basic hotel near Haram, Mohtasim took good care.

Cons:

There was a fly in my room

2026-10-31 • via Nuitee
K
khan • extended_group • qa
8
Good stay
Pros:

The property is in really nice location and also they provide wheelchair for people.
We had a great time there with service from Mr Kawsar, Mr Barakath and Mr. Qadir.
Even in the reception they helped a lot with rooms allocation.

Cons:

The only problem is the steep climb towards Haram.
If the hotel provide shuttle to & from Haram with be very good for this inclination.

2026-10-31 • via Nuitee
V
Volkan • solo_traveller • tr
7
Fiyat /Fayda dengeli otel
Pros:

Personel NURUL Amin

2026-10-31 • via Nuitee
R
Raid • couple • ru
10
2026-10-30 • via Nuitee
M
Mohamed • family_with_children • eg
6
2026-10-30 • via Nuitee
M
Mubarak Umar • solo_traveller • ng
10
I’m really impressed with the service and hassan was so kind always around to help whenever you need something
Pros:

The location is very good and close to haram and the hotel is very clean also the room service are very nice especially Hassan

2026-10-30 • via Nuitee
G
Ghassan • solo_traveller • sa
10
2026-10-30 • via Nuitee
M
Muhammet Sami • couple • tr
8
Fiyat, mesafe çok iyi, personel ilgili. Teşekkürler
Pros:

Fiyat performans çok iyi

Cons:

Oda zeminlerinin halı olması dışında sıkıntı yok

2026-10-30 • via Nuitee
M
Muhammad • family_with_children • pk
10
Excellent Stay
Pros:

Environment & cleaning, especially the guys Kausar & Qayyum were very kind & nice

2026-10-30 • via Nuitee
T
Tabriz • couple • az
10
2026-10-30 • via Nuitee
A
Aktaş • couple • tr
1
Fiyat-performans kötü, bir daha kalmak istemem
Pros:

Kat görevlisi Arafat çok iyi bir insandı, onun dışında otele dair pek iyi bir izlenimim olmadı

Cons:

Otel yürüme mesafesi diye geçiyor, ancak hem Kâbe'ye giderken hem de dönerken yokuş çıkılan ve uzak bir noktadaydı. Ulaşım sadece yürüme ile oluyor, ama yürüme de 20 dk sürüyor. Ayrıca temizlik açısından da kötüydü.

2026-10-30 • via Nuitee
H
Hassan • solo_traveller • eg
8
Pros:

طقم الاستقبال كان في موظفه كويسه جدا من مكه لكن لاسف الباقي تمثيل سئ للفندق الموظفه اللي عملت شيك أن لنا كانت سيئه للغايه ولا تصلح لكن بخلاف ذالك كل شئ جيد
عامل الهاوس كيبنج عبد الله وعامل الكافتيريا عبد القادر كل شي كان كويس الحمد لله وقريب للحرم الجديد جدا

2026-10-29 • via Nuitee
M
Muzammil • couple • ae
9
It was good
Pros:

Value for money. Reasonably close to Haram

Cons:

The bathroom was small. Other wise fine

2026-10-29 • via Nuitee
M
Muhammed • couple • ng
7
2026-10-29 • via Nuitee
S
Syed Yasir • extended_group • sa
10
Value for money and location near Haram 8-10 min walk
Pros:

Location and room service. Specially the helper Noor Muhammad was of great assistance.

Cons:

Nothing

2026-10-29 • via Nuitee
همام • family_with_children • sa
10
2026-10-29 • via Nuitee
I
Isra • solo_traveller • at
7
Pros:

Die Lage ist super und grundsätzlich ist das Zimmer in Ordnung. Abdullah vom housekeeping war auch super nett und sehr hilfsbereit.

Cons:

Das warme Wasser hat von 4 Tagen 3 nicht funktioniert. Ich habe versucht das Problem mehrmals bei der Lobby zu melden, aber es war immer so viel los dass ich dann nach einigen Minuten gegangen bin. Auch das Telefon im Zimmer ist nicht beschriftet, sodass man nicht weiß wie man die Lobby anrufen soll.

2026-10-28 • via Nuitee
I
Ismail • couple • nl
10
2026-10-28 • via Nuitee
I
ikay • family_with_children • tr
8
Pros:

We stayed at this hotel from September 20th to 30th with our family, occupying two rooms on the fifth floor.

Our experience was absolutely wonderful! The hotel was excellent, and we especially appreciated the outstanding hospitality of Mr. Hassan, the fifth-floor supervisor.

He was incredibly kind, welcoming, attentive, and always ready to assist us. He went above and beyond to ensure that all our needs and requests were met, making our stay even more comfortable and enjoyable.

A special thank you to Mr. Hassan for his exceptional service and warm hospitality. We truly appreciate everything he did for our family.

We highly recommend this hotel and would be delighted to stay here again!

2026-10-28 • via Nuitee