Petit Palace Puerta del Sol

Hotels
•
Petit Palace Hoteles
8.7 (3371 reviews)
Arenal, 4 , Madrid , es
+34 915 21 05 42

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Chambre propre
Personnel accueillant
Bonne localisation
Petit déjeuner varié
Cons:
Chaleur excessive dans la chambre
Mauvaise insonorisation
Service de réception arrogant

Categories

Cleanliness
8.38
Chambre parfaitement propre, mais serviettes non changées.
Service
8.85
Personnel très accueillant et chaleureux, mais communication avec la réception parfois arrogante.
Location
9.39
Emplacement en plein cœur de l'activité madrilène, proche des transports.
Room Quality
7.84
Il faisait extrêmement chaud dans la chambre et mal insonorisé.
Amenities
8.87
Bouilloire dans la chambre et bon petit déjeuner.
Value for Money
8.33
Petit déjeuner bien, mais considéré un peu cher pour la qualité.
Food and Beverage
8.88
Petit déjeuner varié avec de bonnes options.
Overall Experience
9.05
Globalement une bonne expérience avec des points à améliorer.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:10

Property Description

Prime Location in Madrid's Heart
Nestled next to Puerta del Sol, Petit Palace Puerta del Sol offers modern, soundproofed rooms with free WiFi. Air-conditioned rooms with parquet floors, a minibar, and a safe ensure a comfortable stay. Enjoy a buffet breakfast at the hotel restaurant or explore the surrounding eateries and bars.

Exceptional Services
Benefit from a 24-hour reception offering local insights and complimentary bicycle hire. Car rental services and discounted parking add convenience to your stay.

Proximity to Major Attractions
Explore Madrid's iconic landmarks with ease - Royal Palace, Plaza Mayor, and renowned museums are all within a leisurely 10-minute stroll from the hotel.

Ready to experience Madrid in style? Book your stay at Petit Palace Puerta del Sol now!

Important information:

• Depending on the season, air conditioning or heating is provided.
• Pet fee is EUR 25 per pet, per stay.
• When booking more than 5 rooms, different policies and additional supplements may apply.
• When booking more than 10 nights, different policies and additional supplements may apply.
• Please note that all Special Requests are subject to availability and additional charges may apply.
• The property will send guests online check-in instructions 7 days prior to arrival.
• Guests wishing to use the airport shuttle must contact the hotel prior to arrival. This service carries an additional charge.
• This property does not allow smoking, illegal substances, stag/hen parties, parties or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 3371 reviews
Cleanliness: 8.38
Service: 8.85
Location: 9.39
Room Quality: 7.84
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
E
EBRU • family_with_children • tr
9
2026-07-25 • via Nuitee
M
Moises • solo_traveller • ca
9
2026-07-24 • via Nuitee
K
Katrina • solo_traveller • au
10
Wonderfully comfortable stay with everything needed in a great location.
Pros:

The staff were exceptional… friendly and genuinely helpful. The room was spacious and clean. Location in the middle of shops was fantastic. Loved everything about my stay at this hotel.

2026-07-23 • via Nuitee
L
Laprévotte • solo_traveller • ca
10
Pros:

Emplacement parfait au coeur de la ville , personnel vraiment gentil, bien renové . Malgré que le centre ville est fermé au voiture , on se rend très bien a pied du stationnement sous terrain le plus proche. Pas bruyant. Je regrette pas mon choix.

Cons:

Le seul bémol, cest le prix du stationnement , mais bon c'est le tarif moyen en ville et cest pas la faute de l’hotel. Prévoyez le budget.

2026-07-22 • via Nuitee
C
Cretu • solo_traveller • ro
9
Pros:

foarte bun micul dejun

2026-07-19 • via Nuitee
L
Louise • couple • gb
9
Friendly hotel in great location
Pros:

Amazing location, very friendly staff. Room was well soundproofed with the windows. And aircon appreciated. We had breakfast a couple of times and loved the variety of options.

Cons:

Nothing

2026-07-19 • via Nuitee
M
Myeonghee • couple • kr
9
2026-07-18 • via Nuitee
S
SILVIA • couple • es
10
Hotel excelente en todos los ámbitos. Volveremos, como siempre lo hacemos.
Pros:

La profesionalidad de los empleados, su educación, amabilidad y disposición del tiempo necesario para atender hasta el final al cliente.
La ubicación es inmejorable. El confort y cuidado de todas las instalaciones son excelentes.

2026-07-17 • via Nuitee
F
febrero 2017 • couple • cl
3
Pros:

La ubicación.

Cons:

La tarde del día 10 de julio me percaté que a mi cama le faltaba la sabana que va entre el cobertor y la sabana que cubre el colchón. Ante la ausencia de esta sabana se podía ver un cobertor manchado de color café claro, de origen indeterminado.
Me dirigí inmediatamente a la recepción para explicar la situación. En un primer momento la reacción de las personas de la recepción fue de incredulidad y negación, por lo que tuve que insistir en varios ocasiones que fueran a mi habilación para cersiorarce de lo que les decia.
En ese momento salí del hotel y a mi regreso el problema había sido solucionado, más no mi desagrado y asco de lo visto en mi cama, ya que por llegar tarde a mi habitación la noche anterior tal vez no me di cuenta del problema y pude haber dormido con un cobertor sucio directamente a mi piel.
Otras cosas que no me gustarón es que en la recepción del hotel no dan información de lugares turisticos ni de transporte.

2026-07-17 • via Nuitee
M
Marta • family_with_children • es
9
2026-07-17 • via Nuitee
D
Dolors • solo_traveller • es
9
correctíssim i molt bona localització
Pros:

habitació molt correcte, petita però te tot el necessari

2026-07-15 • via Nuitee
M
Megan • solo_traveller • ie
9
Solo stay at Peurta del Sol
Pros:

Central located hotel which made it very efficient. The room was clean and spacious and I feel it was very good value.

Cons:

It was noisey at nighttime but I think was due to my location near the lift and also neighbouring guests banging their doors.- i acknowledge not the fault of the hotel or staff.

2026-07-15 • via Nuitee
J
Juan • solo_traveller • es
9
Magnífica estancia
Pros:

Ubicación, personal muy profesional y amable. Magnífica cama. Amplitud de habitaciones. Terraza y otros detalles.

Cons:

Problemas con el ascensor

2026-07-15 • via Nuitee
E
Elise • extended_group • au
10
2026-07-14 • via Nuitee
G
GLORIA • solo_traveller • es
10
Pros:

La situacion super centrica y la habitacion muy comoda y con terraza preciosa

Cons:

Me gusto todo

2026-07-13 • via Nuitee
M
Marta • couple • es
9
Ubicación inmejorable, habitaciones modernas, muy recomendable para una escapada a Madrid
Pros:

La ubicación, las instalaciones renovadas, la habitación, la limpieza, buena relación calidad-precio.

Cons:

Lo único que se escucha todo, las habitaciones están poco insonorizadas y el personal de limpieza ya con el carro muy temprano un domingo haciendo ruido.

2026-07-13 • via Nuitee
M
Marion • extended_group • fr
9
Pros:

Petit-déjeuner varié, chambre propre, personnel très accueillant. Emplacement idéal

Cons:

Le bruit le matin, du surtout aux voyageurs indélicats qui claquent les portes.

2026-07-13 • via Nuitee
F
Fiona • couple • ie
9
2026-07-13 • via Nuitee
I
Isabela • solo_traveller • ro
10
Pros:

Locatia excelenta si raportul calitate - pret foarte bun

2026-07-12 • via Nuitee
F
Fernando • solo_traveller • ar
8
2026-07-12 • via Nuitee