The Soho Hotel, Firmdale Hotels

Hotels
9.6 (847 reviews)
4 Richmond Mews , London , GB
+44 20 7559 3000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent service
Prime location
Comfortable rooms
Delicious breakfast
Cons:
Noise issues
Limited amenities in room

Categories

Cleanliness
9.46
The cleanliness was mentioned as high, though some guests noted noise issues from plumbing.
Service
10
Guests consistently praised the staff for their friendliness and attentiveness.
Location
10
The hotel location is ideal, with many positive remarks regarding its central position.
Room Quality
9.46
Rooms were described as spacious and comfortable, with a few minor negatives.
Amenities
8.96
Some amenities were lacking, such as tea and coffee facilities in the room.
Value for Money
9.46
Though some found it expensive, many also felt the experience justified the price.
Food and Beverage
9.46
Breakfast received high praise, but there were comments regarding buffets not being diverse.
Overall Experience
10
A fantastic overall experience based on many positive sentiments throughout the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:58

Property Description

Central Location near Oxford Street
The Soho Hotel is conveniently located just a short 5-minute walk from the bustling Oxford Street. With Piccadilly Circus and Leicester Square within a 10-minute walk, guests have easy access to major attractions and transportation hubs.

Luxurious Amenities and Services
Enjoy a fully equipped gym with a personal trainer on-site for your fitness needs. Indulge in beauty treatments like massages and facials in the hotel's treatment room. Each room is equipped with modern comforts including a flat-screen TV, minibar, and air conditioning.

Fine Dining and Award-Winning Bar
Savor delectable modern European cuisine in the hotel's restaurant, along with a delightful breakfast menu and afternoon tea. Unwind with a drink in the award-winning bar, perfect for a relaxing evening.

Book your stay at The Soho Hotel now for a luxurious and convenient experience.

Important information:

Please note, extra beds and cribs can only be accommodated in the following room types: Deluxe Double Room, Luxury Junior Suite and Deluxe Junior Suite.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Guest Reviews

9.6
Based on 847 reviews
Cleanliness: 9.46
Service: 10
Location: 10
Room Quality: 9.46
Amenities: 8.96
Value for Money: 9.46
Food and Beverage: 9.46
Overall Experience: 10
C
Christine • solo_traveller • fr
10
Quelques jours magiques à Londres dans un hôtel so chic et cute...
Pros:

L´accueil, la déco, le restaurant, les chambres, le confort, l´emplacement... tout était parfait

2026-09-19 • via Nuitee
A
Alexia • solo_traveller • ch
10
2026-09-16 • via Nuitee
J
JEANNETTE • couple • za
9
We love the Firmdale group of hotels and would highly recommend them to anyone travelling to London
Pros:

Lovely decor, amazing bathroom with lovely amenities, good shower pressure, comfy bed.
Staff lovely

Cons:

Nothing

2026-09-11 • via Nuitee
D
Dagmar • couple • de
9
2026-09-10 • via Nuitee
D
Dina • extended_group • de
10
great
Pros:

the whole staff was extraordinary friendly and kind :)

2026-09-06 • via Nuitee
K
Krisztina • family_with_children • ch
10
2026-09-02 • via Nuitee
A
Amal Ashkonouni • solo_traveller • kw
10
2026-09-02 • via Nuitee
A
Ahmed Aljammal • family_with_children • qa
10
Staying in this hotel like living in palace
Pros:

everything was excelent. Including services, food, facility and reseptions.

Cons:

Nothing

2026-09-01 • via Nuitee
M
Malic • family_with_children • at
10
2026-08-31 • via Nuitee
H
HAGIT • family_with_children • il
10
Pros:

מקום יפה ומושלם. הצוות עשה מעל ומעבר להנעים את זמננו ולהתאים לדרישות הכשרות שלנו.

2026-08-30 • via Nuitee
A
AMOS • extended_group • il
10
Loved it and looking forward to coming back
Pros:

Beautiful design, great location, staff was very friendly and helpful

Cons:

A bit expensive

2026-08-26 • via Nuitee
R
Romana • extended_group • de
10
Gemütliches Hotel und freundliche Mitarbeiter in perfekter Lage mitten in Soho
Pros:

Traumhaftes Gesamtkunstwerk in perfekter Zentrumlage mit traumhaft, freundlichen und zuvorkommenden Mitarbeitern :) Wir hatten zu dritt eine riesige Suite mit jeder Menge Platz was für uns mehr als perfekt war. Das Frühstück war mega lecker und für jeden Geschmack was dabei. Die Betten waren äußerst bequem.
Die Drinks und die Mitarbeiter an der an der Bar waren klasse. Wir kommen auf jeden Fall wieder !!;):)

Cons:

Die Ausziehcouch für meinen Sohn war leider nicht ganz so bequem, aber hätten ja nach einem Topper fragen können.

2026-08-25 • via Nuitee
J
John • couple • us
10
Everything you could hope for.
Pros:

The room was absolutely wonderful. There was a little mixup in our reservation and our initial room wasn't what we were expecting (though it was nice). The staff (call out to Sagar) quickly moved us to another room that was beyond our expectations. well appointed, comfortable, quiet, nice view of the city from the balcony.
They even left us a bottle of champagne and chocolates for our anniversary.
The location was really central but central - and amazingly quiet. Workout room had good equipment and great ventilation.
The breakfast selection and quality mad for a great start to our days exploring.
The staff, to a person, was professional and friendly.
Definitely 5 stars!

Cons:

Really nothing, it was that good.

2026-08-25 • via Nuitee
אוהד • family_with_children • il
10
Pros:

מיקום נפלא
ארוחת בוקר נהדרת

Cons:

קיבלנו את החדר רק ב 15:45 למרות התחייבות מראש שהחדר יהיה מוכן עד 15:00

2026-08-23 • via Nuitee
P
peter • family_with_children • ch
10
Erholsam
Pros:

Das Hotel ist ein Gesamtkunstwerk, die freundlichen Mitarbeiter inklusive.

2026-08-19 • via Nuitee
U
Uri • solo_traveller • il
10
2026-08-17 • via Nuitee
M
Merav • family_with_children • il
10
נפלא!
Pros:

המקום מעוצב ונעים. החדרים גדולים ומפנקים מכל בחינה אפשרית. המיקום נהדר. אפשרויות נהדרות בארוחת הבוקר רק צריך לשים לב לשיטת התמחור. קנקן תה וקפה צריך לבקש ומביאים לחדר.
הכל היה מאד מפנק. אני אשמח לחזור בעתיד למלון זה.

Cons:

רחוב הכניסה למלון פחות נעים - אבל זה משהו שקשור אני מעריכה לעירייה.
צריך לעדכן מראש על מערך ארוחת הבוקר במידה והיא כלולה במחיר.
חוץ מזה היה מושלם

2026-08-17 • via Nuitee
U
Uri • family_with_children • il
10
The Perfect place for the perfect visit to London
Pros:

The location is the best. The rooms are excuisit! The staff (all of those we met during our stay) were amizingly helpful and polite and did all they can to make our stay be more comfortable and relaxing.
This Hotel is amazing.

2026-08-17 • via Nuitee
J
JU HYUN • couple • kr
9
2026-08-12 • via Nuitee
Y
yaron • couple • il
9
2026-08-11 • via Nuitee