Pousada Queluz

Hotels
•
Pestana Hotel & Resorts
8.8 (1091 reviews)
Largo Palácio Nacional de Queluz , Queluz , pt
+351 21 435 6158

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great location
Delicious breakfast
Cons:
Issues with cleanliness in some rooms
Average breakfast service on busy days
Some amenities need upgrades

Categories

Cleanliness
8.54
Overall sentiment was positive, but some reviews indicated issues with cleanliness.
Service
9.11
The staff is consistently praised for their service and assistance.
Location
9.15
Many reviews highlighted the excellent location of the hotel.
Room Quality
8.7
Rooms were mostly described as spacious and comfortable, with some mentioning need for renovations.
Amenities
8.63
Amenities were generally appreciated, though a few mentioned the need for improvements.
Value for Money
8.49
Value for money is seen positively; however, some mentioned average breakfast as a downside.
Food and Beverage
8.84
Breakfast was frequently highlighted as excellent, contributing positively to the overall experience.
Overall Experience
8.91
The overall experience was generally very positive, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:53

Property Description

Historic Setting:
Located in the former Royal Guard building at the Palace of Queluz, Pousada Palacio de Queluz offers a unique and luxurious stay immersed in history.

Elegant Rooms:
Individually decorated rooms with warm colors and elegant wooden furniture provide a comfortable and stylish retreat. Each room is equipped with modern amenities such as satellite TV, a work desk, and a minibar.

Convenient Amenities:
Guests can enjoy the convenience of a 24-hour reception for car rentals, free on-site parking, and easy access to Lisbon's city center and the picturesque town of Sintra.

Experience luxury and history at Pousada Palacio de Queluz - book your stay now for an unforgettable getaway!

Important information:

Prior to their arrival, guests are kindly requested to specify their bedding preference for any room type. Please specify the extra beds required, if any. Please specify the number of adults and children under 12. This can be inserted in the Special Requests Box during booking.

Please note that only 1 extra bed or baby cot can be accommodated, on request. Charges may be applicable.

Please note that pets are only allowed in some of the property’s public areas. Upon check-in, please ask the front desk for more details.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Full payment for the accommodations is due upon check-in time.

Please note that for reservations of 5 rooms or more, different policies will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

8.8
Based on 1091 reviews
Cleanliness: 8.54
Service: 9.11
Location: 9.15
Room Quality: 8.7
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.84
Overall Experience: 8.91
G
Giosuè • solo_traveller • it
10
2026-08-29 • via Nuitee
G
Giosuè • solo_traveller • it
10
2026-08-29 • via Nuitee
J
Janine • couple • pt
9
Really great place to stay near Palacio Queluz
Pros:

The room was very spacious and well appointed

Cons:

One of the glasses in the bathroom still had toothpaste residue in it from previous guests, so that made me question the overall cleanliness of the room. The windows in the bedroom don’t open, so it’s very stuffy and stale

2026-08-26 • via Nuitee
A
Ana Teresa • family_with_children • co
10
Muy buena experiencia
Pros:

Las instalaciones son preciosas y la atención maravillosa

Cons:

Todo me gustó

2026-08-26 • via Nuitee
P
Pablo • family_with_children • es
10
2026-08-24 • via Nuitee
C
Cristiano • solo_traveller • it
10
Pros:

Struttura storica molto bella. Camere e bagno ampi. Presenza di frigo, phon e bidè. Parcheggio pubblico disponibile davanti all'hotel. Qualche ristorante raggiungibile a piedi.

Cons:

Colazione buona ma forse non da "palazzo storico"

2026-08-23 • via Nuitee
I
Inés • solo_traveller • es
10
2026-08-21 • via Nuitee
V
Vincent • couple • fr
10
2026-08-21 • via Nuitee
A
Andrade • couple • pt
10
Muito agradável
Pros:

A simpatia dos funcionários, o hotel e o quarto serem muito acolhedores

Cons:

Nada a apontar

2026-08-20 • via Nuitee
J
JAVIER • family_with_children • es
8
2026-08-18 • via Nuitee
I
isabelle • couple • fr
8
2026-08-16 • via Nuitee
M
Marco • family_with_children • ch
10
FANTASTICO!!
Pros:

La struttura è davvero bella ed accogliente! Il personale molto cordiale e disponibile! La colazione FANTASTICA!! Da provare assolutamente se si è in zona. Ci ritornerei subito ;)

Cons:

Unica nota negativa è che non c'è un parcheggio coperto. C'è un piazzale grande ma nessuna copertura. Penso che (specialmente per le moto) arrivare o ripartire in un giorno di pioggia preparando i bagagli per la moto senza una tettoia non sarebbe stato il massimo. Non è stato il mio caso. Vista l'ampiezza del piazzale mi permetto di suggerire la costruzione di una tettoia (almeno per le moto).

2026-08-15 • via Nuitee
R
Raúl • family_with_children • es
7
2026-08-14 • via Nuitee
B
Beatriz • couple • es
9
Hotel con encanto
Pros:

El encanto del edifico, su ubicación para poder realizar visitas por la zona, el desayuno muy completo y variado y destacaríamos la amabilidad del personal, para atender todas nuestras inquietudes, a lo largo de nuestra estancia

Cons:

Nada

2026-08-13 • via Nuitee
S
Sonia • solo_traveller • es
10
Estancia excepcional
Pros:

Fácil aparcamiento en la misma puerta, instalaciones bonitas, todo super limpio, buffet para desayunar abundante y muy bueno todo, un 10 en todo.

Cons:

Nada, todo nos ha gustado

2026-08-12 • via Nuitee
K
Keiichiro • couple • es
5
2026-08-10 • via Nuitee
F
Fran • solo_traveller • es
10
Pros:

Sobretodo el trato insuperable de Luisa.
Nos ha hecho las vacaciones muy agradables,es una gran profesional,atenta,simpática y sobretodo empática.
Nos vamos muy contentos y recomendaremos la. pousada sin lugar a dudas.
También queremos agradecer al personal de limpieza por si buen trabajo y al servicio de comedor.
El desayuno muy bien organizado y completo.
Todo un placer.
Saludos

2026-08-09 • via Nuitee
R
Rosa • family_with_children • es
9
Como un palacio
Pros:

El personal de recepción y siempre nos reponían agua en la habitación sin coste

Cons:

Siempre lo mismo en el desayuno

2026-08-08 • via Nuitee
C
Cristina • solo_traveller • es
8
2026-08-07 • via Nuitee
Q
Quentin • family_with_children • be
9
Superbe hôtel face au Palais!
Pros:

Personnel charmant
Chambres très spacieuses
Beau salon à jeux de société
Bâtiment superbe
Situation idéale face au palais

Cons:

J’ai connu des meilleurs petits-déjeuners

2026-08-06 • via Nuitee