Candlewood Suites San Antonio - Fort Sam Houston by IHG

Hotels
•
Candlewood Suites
6.6 (424 reviews)
6900 I-35 Frontage Rd , San Antonio , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious rooms / apartment-like layout
Many reviewers noted rooms were very clean
Comfortable beds
Friendly, attentive staff
Good value / affordable price
Cons:
No pool
No or poor breakfast / limited food options
Highway/road noise and occasional renovation noise
AC/thermostat and TV/entertainment problems
Occasional severe cleanliness incidents (reports of pests/unsanitary conditions)
Poor or unreliable WiFi

Categories

Cleanliness
7.5
Generally praised as very clean in many reviews, though isolated reports cite severe issues (bad odor, urine, cockroach) that lower the overall score.
Service
9
Staff repeatedly described as friendly, attentive and helpful; a few complaints about slow/no response at the desk, but service is overall a strong point.
Location
5
Location is convenient for some needs but several guests reported loud freeway/road noise and that the hotel is far from shopping/restaurants.
Room Quality
7
Rooms are frequently described as spacious with comfortable beds, but there are recurring issues with AC/thermostat, TV/entertainment and occasional noisy units or door gaps.
Amenities
3.5
Amenities are limited or missing for many guests (no pool, no breakfast service, broken coffee machine); renovation work also reduced available amenities at times.
Value for Money
9.5
Multiple reviewers called the price excellent for the room size and condition; strong perceived value drives a high score here.
Food and Beverage
3
Food/beverage offerings are poor or non-existent in many reviews (no breakfast, minimal packaged items, broken coffee machine).
Overall Experience
8.3
Most guests report a positive overall stay (clean, spacious rooms, friendly staff and good value) despite specific negatives like amenities, occasional cleanliness incidents and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 20:52

Property Description

Modern Comfort in Historic San Antonio

Convenient Location: Sure Stay Plus by Best Western in historic San Antonio, Texas, is just minutes away from downtown, offering easy access to dining and shopping options.

Amenities Galore: Enjoy a range of amenities including free continental breakfast, high-speed Internet, outdoor pool, and fitness center. Business travelers will find the business center, meeting facilities, and ATM machine especially useful.

Cozy Accommodations: Relax in smoke-free rooms equipped with microwaves, refrigerators, and plush pillowtop mattresses. Some rooms even feature whirlpool bathtubs and sofa sleepers for extra comfort.

Book your stay now at Sure Stay Plus by Best Western for a memorable experience in San Antonio!

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, for guests staying more than 7 nights, a cleaning fee of $150 charged to the card on file.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2027-03-31 until 2025-08-19
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

6.6
Based on 424 reviews
Cleanliness: 7.5
Service: 9
Location: 5
Room Quality: 7
Amenities: 3.5
Value for Money: 9.5
Food and Beverage: 3
Overall Experience: 8.3
K
Kim • family_with_children • us
8
2026-10-16 • via Nuitee
S
Salim • family_with_children • mx
10
2026-10-15 • via Nuitee
A
Alexey • family_with_children • us
7
Great staff, reach out to them with any concerns
Pros:

The staff is exceptional - very friendly, always eager to help. It was a pleasure to communicate with them. The room and the hotel were clean. Free coffee was good.

Cons:

The A/C was very loud, even on the lowest fan setting. A train passed by at least four times every night, blowing its horn as loudly as you can imagine and waking everyone up.

The walls were thin - you could hear a guest in the room above taking a shower at 4 a.m. The entry door to our room had a one-inch gap at the bottom, so we could hear everything happening in the hallway as if the door were open.

The sofa bed was incredibly stiff and unbelievably noisy. The Wi-Fi was very slow, reaching at most 10 Mbps.

**UPDATE:** After I posted this review, hotel management reached out to me and said they would have moved me to another, quieter room if I had raised my concerns during my stay. I wish I had realized that at the time. I had assumed that any other room would probably have the same issues and that I would have to pay for the move, but you never know until you try.

2026-10-15 • via Nuitee
K
Katherine • extended_group • us
7
I was disappointed with not having some kind of breakfast offered.
Pros:

The room was very nice and clean

Cons:

The construction going on outside all night.

2026-10-14 • via Nuitee
K
Kimberly • couple • us
10
10/10
Pros:

Gated community Quiet

Cons:

Everthang wuz good

2026-10-12 • via Nuitee
H
Hyang • solo_traveller • us
7
2026-10-12 • via Nuitee
T
Thomas • couple • us
9
2026-10-12 • via Nuitee
L
lugo • solo_traveller • us
10
Pros:

The room was clean! The facility was clean!

2026-10-08 • via Nuitee
L
lora • solo_traveller • us
10
2026-09-09 • via Nuitee
D
Dattatraya • couple • us
10
2026-09-02 • via Nuitee
J
Jasmine • family_with_children • us
10
2026-09-01 • via Nuitee
L
Laura • couple • us
10
It was great and definitely will stay again. Our number 1 hotel for when we’re in SA.
Pros:

Very Clean and in the middle of lots of stores.

Cons:

N/A

2026-08-31 • via Nuitee
C
Claudia • family_with_children • us
10
Pros:

Love the price and space of hotel room

2026-08-24 • via Nuitee
R
Robert • solo_traveller • au
8
2026-08-18 • via Nuitee
G
Guillermo Daniel • solo_traveller • mx
10
Pros:

Cuarto amplio y camas muy cómodas
Excelente limpieza

2026-08-15 • via Nuitee
C
Cassandra • solo_traveller • us
10
2026-08-14 • via Nuitee
M
Mireya • couple • us
9
2026-08-07 • via Nuitee
J
Jacob • couple • us
10
Very clean and excellent for longer stays.
Pros:

I really enjoyed the room size and the bathtub.

Cons:

The only thing bothersome was the gap between the door and floor. It’s wide enough to see through into the hallway, which made outside noice louder and could be a potential hazard.

2026-08-07 • via Nuitee
J
Julio • extended_group • us
9
Great value and wonderful rooms
Pros:

The spacious rooms and everything in them. It’s like a little apartment

Cons:

The WiFi was very bad. There was construction going on. There is no pool.

2026-08-05 • via Nuitee
K
Kyara • family_with_children • us
1
2026-08-04 • via Nuitee