Metro Hotel Perth City

Hotels
7 (1054 reviews)
200 Hay Street , Perth , au

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Children allowed

Facilities

Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Potential for improvement
Cons:
Noise issues
Cleanliness concerns
Uncomfortable beds

Categories

Cleanliness
5.89
Several reviews noted issues with cleanliness and maintenance.
Service
7.86
While there were complaints, many reviews praised the friendly staff.
Location
8.4
Multiple reviews highlighted great location close to the city.
Room Quality
6.35
Reported issues with noise and comfort of beds influenced this rating.
Amenities
6.88
Mixed reviews on amenities, pointing out some missing items.
Value for Money
6.84
Value was mentioned positively, despite some complaints.
Food and Beverage
6.89
Food service available but limited feedback was provided.
Overall Experience
6.86
Overall experience reflects mixed sentiments, indicating room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:20

Property Description

Discover the perfect blend of comfort and convenience at Metro Hotel Perth City, where a delightful stay awaits you!

Prime Location
Just a 3-minute stroll from the Royal Perth Hospital and the stunning Swan River, our hotel offers easy access to all that Perth has to offer. Enjoy the benefits of quick public transport to the CBD and explore the vibrant city with ease.

Spacious Accommodations
Choose from a variety of spacious room types, each equipped with free WiFi, tea and coffee facilities, a small fridge, and a private ensuite bathroom. Relax and recharge in your personal oasis amid the bustling city.

Outstanding Amenities
Stay connected with complimentary WiFi throughout the hotel, and take advantage of limited on-site parking options. Whether you are in town for business or leisure, we provide the perfect amenities to ensure your stay is enjoyable and hassle-free.

Book your stay at Metro Hotel Perth City today and experience unmatched convenience and comfort!

Important information:

Please note, at check-in we will also require a security deposit of $100 AUD in the form of a credit card pre-authorization or $250 bond in the case of guests choosing to use cash, eftpos or Debit card (refunded on departure). Valid photo identification (in the same name as the credit card used for booking) must also be presented at check-in, of which a copy will be retained.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card. Please note that there is a 2.5% charge when you pay with an American Express, Diners Club, JCB or China Union Pay credit card.

Please note that for 'breakfast included' accommodations, the provided breakfast is continental.

Please note that car parking is limited and subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 20 per day.

Location

Guest Reviews

7
Based on 1054 reviews
Cleanliness: 5.89
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.84
Food and Beverage: 6.89
Overall Experience: 6.86
S
sarah • solo_traveller • au
10
Cons:

Not near enough milk for my coffee

2026-05-20 • via Nuitee
O
O'Donoghue • extended_group • ie
8
2026-05-20 • via Nuitee
G
Gie • solo_traveller • ph
10
2026-05-17 • via Nuitee
O
Obalim • solo_traveller • au
10
Pros:

Good

Cons:

Nothing

2026-05-17 • via Nuitee
P
Priti • solo_traveller • au
9
Pros:

We reached the hotel around Midnight.
But the staff was still very understanding and friendly.
I am sorry...I do not remember his name, but he was from Bangladesh.
And I appreciated his attitude towards us.

I did not have to pay for parking either, which was great as well.

2026-05-15 • via Nuitee
W
wojciechl476 • Friends getaway • Warsaw, Mazovia Province, Central Poland
2
Homeless, Drunk, and Drugged People Sleeping Inside
Pros:

As a traveler who has stayed in over 100 hotels across more than 50 countries — from budget hostels in Pakistan to 5-star resorts in the Maldives — I rarely leave negative reviews. Unfortunately, my experience at Metro Hotel Perth City was extremely disappointing.

I understand this is a budget hotel and I do not expect luxury. However, basic hygiene and cleanliness should never be optional.

The negatives:

The bed sheets were dirty with brown stains that looked like chocolate — or possibly something worse. The carpet was full of dust, food wrappers, and chips. Moving the bed was honestly disgusting. The TV screen was sticky and visibly dirty. The glass shelves in the bathroom were loose and unstable to the point where I was afraid they would fall off the wall if I placed anything on them.

After requesting a new duvet because of the disgusting stains, I was offered a different room instead. Unfortunately, the new room was not any better. As soon as I pulled back the blanket, I found a bug. Then I picked up the phone handset and found another one. During my 3-day stay, I killed six bugs/cockroaches in the room.

The lights flickered for around 10 seconds before turning on properly, and the bathroom light made a loud noise that sounded like an airplane taking off. I genuinely did not feel comfortable even walking around the room in socks because everything felt filthy.

After asking for housekeeping, the only things done were making the bed and changing the towels. The bathroom sink was actually dirtier after the “cleaning” than before.

For three nights, there were homeless individuals standing outside the hotel and in the lobby who were drunk and behaving aggressively, which made me feel unsafe and forced me to enter through the garage instead of the main entrance. In the lobby, there were also “hotel guests” who appeared dirty and behaved in a very disturbing manner toward other guests, making inappropriate comments and openly touching themselves inappropriately. This created an extremely uncomfortable atmosphere and significantly affected my overall experience.

The only positives are the price, the location, and the free parking.

I normally do not complain about budget accommodation, but this was one of the dirtiest hotel experiences I have had in years

2026-05-14 • via Tripadvisor
J
Jason • solo_traveller • au
8
2026-05-14 • via Nuitee
I
Ieng • solo_traveller • au
5
2026-05-12 • via Nuitee
A
Adolf • couple • au
7
It was a good stay to relax in
Pros:

Good spot

Cons:

Not much compliant here

2026-05-11 • via Nuitee
M
Marnie • solo_traveller • au
9
2026-05-11 • via Nuitee
O
Ogun • solo_traveller • au
7
2026-05-09 • via Nuitee
S
Suyu • family_with_children • hk
9
2026-05-06 • via Nuitee
T
Trevor • solo_traveller • au
7
2026-05-05 • via Nuitee
P
Paula Loreto • extended_group • au
7
2026-05-03 • via Nuitee
W
Warangkanee • solo_traveller • th
8
2026-05-03 • via Nuitee
Y
Yaswanth • extended_group • au
8
2026-05-01 • via Nuitee
J
Jake Wirth • solo_traveller • au
1
2026-05-01 • via Nuitee
R
Ryder • family_with_children • au
10
2026-04-30 • via Nuitee
J
Joseph • family_with_children • au
8
2026-04-28 • via Nuitee
A
Anne • couple • au
10
2026-04-27 • via Nuitee