Metro Hotel Perth City

Hotels
7.1 (1148 reviews)
200 Hay Street , Perth , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location / close to transport and city centre
Friendly and helpful staff
Complimentary/available parking (in many cases)
Breakfast included and generally well regarded
Good budget value for short stays
TV with internet access
Cons:
Significant cleanliness issues (cockroaches, ants, used items under beds, dirty carpets/sheets)
Rooms basic and run-down: thin walls, broken fixtures, loud neighbours
Problems with amenities: no soap/shampoo supplied, no microwave, unreliable fridge
Showers/temperature control poor or low pressure
Carpets/burn marks and general lack of maintenance
Occasional front desk inattentiveness / safety concerns reported

Categories

Cleanliness
3.5
Multiple reports of poor cleanliness: used socks and previous-guest items under beds, cockroaches and ants, dirty sheets/carpet, burn marks and general lack of cleaning.
Service
8.8
Several guests praise staff as friendly and helpful (reassigning rooms, prompt repairs); isolated reports of inattentive front desk but overall service is a strong positive.
Location
9.2
Very frequently praised — convenient position, short walk to centre, close to transport and restaurants; consistently one of the strongest points.
Room Quality
4
Rooms described as basic and somewhat run-down: thin walls, broken fixtures, loose nails/glass, uncomfortable/very firm mattresses and issues with showers/toilet seats.
Amenities
7.8
Some positives (complimentary parking, breakfast included, TV with internet) but notable gaps: missing soaps/shampoo, no microwave/toaster, unreliable fridges and limited on-site restaurant hours.
Value for Money
8.2
Several guests call it good budget value; despite shortcomings in cleanliness and room finish, price/position makes it reasonable for short stays.
Food and Beverage
7.9
Breakfast is frequently highlighted positively (hot/cold options); limited restaurant availability on site but overall F&B receives decent marks.
Overall Experience
7.4
Mixed overall: friendly staff and excellent location/parking and decent breakfast lift the experience, but recurring cleanliness and room-quality problems temper satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Convenient Location
Metro Hotel Perth City is ideally located within walking distance of Royal Perth Hospital, Perth Mint, and the Swan River, offering easy access to the Perth CBD.

Comfortable Accommodation
Guests can enjoy a variety of spacious room types equipped with free WiFi, tea & coffee facilities, a small fridge, and a private ensuite bathroom.

Nearby Attractions
Situated in the leafy residential area of Hay Street, the hotel is just a short walk from the WACA and Gloucester Park, providing guests with a perfect blend of tranquility and entertainment.

Book now to experience the perfect combination of convenience, comfort, and entertainment at Metro Hotel Perth City.

Important information:

Please note, at check-in we will also require a security deposit of $150 AUD in the form of a credit or debit card pre-authorisation or $250 bond in the case of guests choosing to use cash or EFTPOS cards.

At check-out, if no charges are outstanding, the credit/debit pre-authorisation or EFTPOS transaction will be reversed. Please allow up to 14 days for your bank to process the release of funds. Cash bonds will be refunded in full at check-out.

Valid photo identification (in the same name as the payment card used for booking) must also be presented at check-in, of which a copy will be retained.

Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.5% charge when you pay with an American Express, Diners Club, JCB or China Union Pay credit card.

Please note that for 'breakfast included' accommodation, the provided breakfast is continental.

Please note that car parking is limited and subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PER

Location

Guest Reviews

7.1
Based on 1148 reviews
Cleanliness: 3.5
Service: 8.8
Location: 9.2
Room Quality: 4
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 7.9
Overall Experience: 7.4
E
Ejai • family_with_children • au
7
Review
Pros:

Quiet comfortable, clean bathroom, TV,

Cons:

No view no balcony

2026-10-31 • via Nuitee
A
Allan • family_with_children • au
7
2026-10-31 • via Nuitee
D
Danijel • solo_traveller • au
10
2026-10-28 • via Nuitee
R
Robert • solo_traveller • au
7
2026-10-26 • via Nuitee
J
Jim • family_with_children • au
5
Pros:

Good location

Cons:

No soaps, shampoo or conditioner supplied.
Previous guests bar of soap still in shower.
Staff at front desk didn't even acknowledge people coming and going through reception.

2026-10-25 • via Nuitee
H
Heaton • family_with_children • au
8
Pros:

Staff friendly, location good, parking convenient, breakfast great, good shower!

Cons:

Bathroom fixtures loose.

2026-10-18 • via Nuitee
I
Igor Rogov • couple • au
4
Pros:

location

Cons:

shower was very bad, very hard to control the temperature

2026-10-16 • via Nuitee
S
sehar • extended_group • au
4
2026-10-16 • via Nuitee
C
Caleb • couple • au
10
Pros:

Great budget for money

2026-10-13 • via Nuitee
S
Seán • solo_traveller • ie
7
2026-10-12 • via Nuitee
L
Lesley • solo_traveller • au
9
Good basic hotel for short stay, convenient to Perth transport
Pros:

Book in and departure

2026-10-12 • via Nuitee
M
Megan • family_with_children • au
5
2026-10-12 • via Nuitee
T
Trisha • couple • au
8
2026-10-07 • via Nuitee
C
Caporn • solo_traveller • au
5
2026-10-07 • via Nuitee
M
Matthew • solo_traveller • au
7
2026-09-16 • via Nuitee
N
Natasha • solo_traveller • au
7
2026-09-14 • via Nuitee
M
Mehroash • solo_traveller • au
7
Pros:

Location

Cons:

Dirty. Had small cockroaches
Bed mattress was very firm and gave me back pain. Sheets r dirty overall very bad cleaning

2026-09-13 • via Nuitee
A
Ahmed • solo_traveller • au
10
2026-09-10 • via Nuitee
B
Bec • family_with_children • au
7
Pros:

Great location and restaurant across the road

2026-09-08 • via Nuitee
C
Carol • solo_traveller • au
10
2026-09-08 • via Nuitee