SureStay Hotel by Best Western Oklahoma City West

Hotels
•
SureStay Hotel by Best Western
8.1 (782 reviews)
321 S. Rockwell Ave , Oklahoma City , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Express check-in/check-out
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Quiet environment
Friendly staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
6.35
Several reviews mentioned dirty rooms, stained towels, and issues with cleanliness.
Service
9.35
Some reviews noted friendly staff and acceptable service.
Location
8.85
Proximity to restaurants and the airport was appreciated, but traffic congestion and location drawbacks noted.
Room Quality
7.35
Reports of horrible smells, torn bed sheets, and noise issues impacted the rating.
Amenities
8.35
The absence of advertised amenities and concerns over basic features led to a lower rating.
Value for Money
9.85
The price was considered fair for the level of service and accommodation.
Food and Beverage
6.35
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.35
Mixed experiences noted with significant areas for improvement, but some guests found value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:22

Property Description

Convenient Location
Located just five miles from downtown Oklahoma City and close to popular attractions like White Water Bay water park and Bricktown entertainment district.

Western Spirit
Immerse yourself in the Western and cowboy culture of Oklahoma City, with easy access to rodeos, museums, and historical sites.

Amenities Galore
Enjoy complimentary coffee, high-speed internet, and local calls. Pet-friendly rooms are available, and business travelers will appreciate copy and fax services.

Experience the best of Oklahoma City at SureStay Hotel by Best Western Oklahoma City West I-40. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 782 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 9.85
Food and Beverage: 6.35
Overall Experience: 8.35
R
ROBERT • solo_traveller • us
8
2026-06-20 • via Nuitee
G
Giorgia • couple • it
5
2026-06-20 • via Nuitee
K
Kimberly • solo_traveller • us
4
I wouldn't stay again if I can help it!
Pros:

The front staff

Cons:

The breakfast was only toast and orange juice that looked like it was days old and muffins. There was cereal but, Nope

The housekeeping staff was a miss for me. No one spoke English, so communicating with them was challenging. They didnt clean well at all. Before I mentioned to the front staff, they completely DID NOT clean the bathroom(imagine what you would). Even after mentioning it to the front staff, they still didnt come back. The shower and tge shower curtain looked dirty even more so once it got wet, dingy yellow. I slept on my blanket and under my comforter. I refuse to sleep in or under the covers. Those even looked dingy. The microwave was rusted! The refrigerator was not clean. The room with the ONE washer and ONE dryer was filthy. It seems they never clean those or the room. I was not about to get ice from there. My OCD was at an all time high. While I was sitting in my car, I literally watched a housekeeper use a towel over the mop to mop a room THEN used that same towel over the mop to clean the outside ground AND wipe the ac down on the outside! 🤔🤨😮 thank God I NEVER used the towels or the rags on my body! The staf was nice but in my opinion, when an Indian person owns these low budget hotels they do not pur any effort into making them clean as their home!

The bed was very uncomfortable for me. Felt like I was sleeping on a box

2026-06-17 • via Nuitee
K
Kimberly • solo_traveller • us
6
Ummm IDK, if you have OCD and a decent person you may not unless you HAVE to!
Pros:

I liked the reception staff. They were kind and accommodating.

Cons:

The breakfast was only toast and orange juice that looked like it was days old and muffins. There was cereal but, Nope

The housekeeping staff was a miss for me. No one spoke English, so communicating with them was challenging. They didnt clean well at all. Before I mentioned to the front staff, they completely DID NOT clean the bathroom(imagine what you would). Even after mentioning it to the front staff, they still didnt come back. The shower and tge shower curtain looked dirty even more so once it got wet, dingy yellow. I slept on my blanket and under my comforter. I refuse to sleep in or under the covers. Those even looked dingy. The microwave was rusted! The refrigerator was not clean. The room with the ONE washer and ONE dryer was filthy. It seems they never clean those or the room. I was not about to get ice from there. My OCD was at an all time high. While I was sitting in my car, I literally watched a housekeeper use a towel over the mop to mop a room THEN used that same towel over the mop to clean the outside ground AND wipe the ac down on the outside! 🤔🤨😮 thank God I NEVER used the towels or the rags on my body! The staf was nice but in my opinion, when an Indian person owns these low budget hotels they do not pur any effort into making them clean as their home!

The bed was very uncomfortable for me. Felt like I was sleeping on a box

2026-06-17 • via Nuitee
J
Juan • solo_traveller • us
9
2026-06-15 • via Nuitee
A
Anna Elisa • solo_traveller • it
8
Pros:

Ottima pozione, stanza pulita, colazione essenziale

Cons:

Nulla

2026-06-13 • via Nuitee
M
Maly • couple • it
5
2026-06-11 • via Nuitee
L
lucien • couple • fr
10
Pros:

tout merci

2026-06-11 • via Nuitee
M
michelle • solo_traveller • us
10
Pros:

Very clean and comfortable.

Cons:

All good-no complaints.

2026-06-10 • via Nuitee
L
Layla • couple • us
4
2026-06-08 • via Nuitee
R
Roy • solo_traveller • de
9
2026-06-08 • via Nuitee
D
Dale • couple • us
8
We probably wouldn’t stay there again.
Pros:

It was well kept for an old, outdated facility.

Cons:

The breakfast was pitiful. Nothing but stale bread, the few yogurt, choices, and a couple of cereal choices. Also, the room needs more outlets.

2026-06-05 • via Nuitee
W
Willie • solo_traveller • us
10
2026-06-05 • via Nuitee
C
Carson • solo_traveller • us
9
Pros:

Staff is wonderful

Cons:

No pool

2026-06-04 • via Nuitee
E
Edwin • solo_traveller • mx
10
2026-06-03 • via Nuitee
M
Miroslaw • extended_group • pl
6
2026-06-02 • via Nuitee
S
Steve • couple • us
8
2026-06-01 • via Nuitee
R
Rebecca • family_with_children • us
7
Perfect for what we were in town for and will stay again
Pros:

Location was great, felt safe!

Cons:

Shower needs the non skid strips as the shower was very slippery.

2026-06-01 • via Nuitee
K
Kirsti • couple • us
8
2026-06-01 • via Nuitee
S
Susan • solo_traveller • us
10
Pros:

The rooms were very nice. It was peaceful.

Cons:

The people who live there were out in the parking lot at nighttime making plenty of noise.

2026-05-31 • via Nuitee