SureStay Hotel by Best Western Oklahoma City West

Hotels
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SureStay Hotel by Best Western
8.1 (766 reviews)
321 S. Rockwell Ave , Oklahoma City , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Express check-in/check-out
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Quiet environment
Friendly staff
Cons:
Cleanliness issues
Poor breakfast quality

Categories

Cleanliness
6.35
Several reviews mentioned dirty rooms, stained towels, and issues with cleanliness.
Service
9.35
Some reviews noted friendly staff and acceptable service.
Location
8.85
Proximity to restaurants and the airport was appreciated, but traffic congestion and location drawbacks noted.
Room Quality
7.35
Reports of horrible smells, torn bed sheets, and noise issues impacted the rating.
Amenities
8.35
The absence of advertised amenities and concerns over basic features led to a lower rating.
Value for Money
9.85
The price was considered fair for the level of service and accommodation.
Food and Beverage
6.35
Multiple reviews criticized the breakfast quality and variety.
Overall Experience
8.35
Mixed experiences noted with significant areas for improvement, but some guests found value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:22

Property Description

Convenient Location
Located just five miles from downtown Oklahoma City and close to popular attractions like White Water Bay water park and Bricktown entertainment district.

Western Spirit
Immerse yourself in the Western and cowboy culture of Oklahoma City, with easy access to rodeos, museums, and historical sites.

Amenities Galore
Enjoy complimentary coffee, high-speed internet, and local calls. Pet-friendly rooms are available, and business travelers will appreciate copy and fax services.

Experience the best of Oklahoma City at SureStay Hotel by Best Western Oklahoma City West I-40. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OKC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 766 reviews
Cleanliness: 6.35
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 9.85
Food and Beverage: 6.35
Overall Experience: 8.35
A
Alexis • family_with_children • us
10
2026-05-23 • via Nuitee
C
Conley • solo_traveller • us
3
Cons:

Card key did not work. Mattress was soft, no coffee pot, breakfast horrible.

2026-05-22 • via Nuitee
M
Marcus • solo_traveller • us
1
2026-05-20 • via Nuitee
F
Felixhy • couple • us
3
2026-05-18 • via Nuitee
J
Jodi • couple • us
8
2026-05-18 • via Nuitee
J
Jesse • solo_traveller • us
5
Great value, but not a good location.
Pros:

The staff was nice and the room was clean.

Cons:

There was a gun fight in the parking lot just below my room. Didn't feel like it was in a good part of the city.

2026-05-17 • via Nuitee
A
Adam • family_with_children • us
10
It was a pleasant stay, no bad experiences, and the location was very good.
Pros:

I liked the location and cleanliness.

2026-05-17 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-05-16 • via Nuitee
C
Carol J • family_with_children • us
6
Adequate for the one night
Pros:

Clean & beds comfortable

Cons:

Room was bare bones with only a kitchen type chair, security chain was broken.

2026-05-15 • via Nuitee
J
Joseph • couple • us
8
Staff Is very nice
Pros:

It was a friendly stay.

Cons:

Ok

2026-05-13 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

The staff was very nice. There was an issue with my room key and the lady at the desk came out and helped me with the key. The bed was super comfortable. The room was clean. Continental breakfast. Convenient to highway.

2026-05-12 • via Nuitee
M
Mariah • couple • us
2
It was ok but wasn’t great .
Pros:

Staff was nice the maids didn’t speak English so was little hard to understand

Cons:

Had a non smoke room had cigarettes burns in the mattress protector, one the bed sheets had stains on them . Had a creepy crawler in the bathroom .

2026-05-11 • via Nuitee
N
Noemie • couple • fr
9
Parfait
2026-05-10 • via Nuitee
A
Adela • solo_traveller • es
6
Pros:

Comodidad de la cama

Cons:

La puerta daba poca seguridad por la holgura que tenía y las sabanas y toallas estaban sucias, tuvimos que pedir que nos dieran otras y nos tocó hacernos la cama nosotros

2026-05-09 • via Nuitee
J
Javier • solo_traveller • us
1
Horrible, unsanitary and staff were not helpful AT ALL.
Cons:

My stay at this hotel was an absolute nightmare from the moment I checked in. Within just a few hours of being in the room, I discovered a bug on the bed—completely unacceptable and honestly disturbing. This was my first day there, and instead of feeling comfortable, I immediately felt uneasy and wanted to leave.

I went straight to the front desk, showed them photos as proof, and requested a refund so I could check out and find somewhere else to stay. Rather than handling the situation with urgency or basic customer care, the staff were incredibly stubborn and dismissive. They refused to fully refund me for the night, even though I had only been in the room a short time and clearly had a valid reason to leave.

What made things worse was how they handled the situation—they insisted on going to inspect the room themselves, as if my photos and word weren’t enough. Their response felt accusatory, repeatedly mentioning that the room had been cleaned beforehand, which came across as them subtly placing blame on me instead of taking responsibility.

While they offered to refund the remaining nights, refusing to refund the first night—after such a serious issue so soon after check-in—is unacceptable. Cleanliness and customer service should be top priorities, and this hotel failed badly on both.

I would not recommend staying here. If something goes wrong, don’t expect them to make it right.

2026-05-08 • via Nuitee
B
BLANCHE • solo_traveller • fr
7
Pros:

La chambre
La gentillesse de la jeune fille à l'accueil de l'arrivée

Cons:

Petit déjeuner mal géré
Ne s'occupe pas des clients
Pas de nettoyage des tables entre les clients. Pas de renouvellement de la nourriture du café et des jus de fruit si besoin. Pas assez de tables et chaises. Personne indifférente.

2026-05-07 • via Nuitee
N
Neville • couple • au
7
2026-05-05 • via Nuitee
K
Kelley • solo_traveller • us
10
Pros:

It was a spacious and clean room for the value. I was pleasantly surprised when I checked in. It was also quiet and I got a great night's sleep.

Cons:

I just wish it had a tub, but the shower was relaxing.

2026-05-05 • via Nuitee
C
Charles • solo_traveller • us
9
2026-05-05 • via Nuitee
T
Tony • solo_traveller • us
9
Great value
Pros:

This is an older motel, but it has been updated tastefully and effectively. The bed was comfortable, the shower was warm. Great value.

Cons:

Traffic noise was noticeable, but not to a point of an issue.

2026-05-04 • via Nuitee