Holiday Inn Express San Antonio North Riverwalk Area by IHG

Parking is separate from the hotel and you don’t know that unless you call.

The room was too small, and the elevator broke down. Me and my family had to go up and down 5 flights of stairs. The front desk girl was terrible. She was too busy on her phone to care. She did give us a room on the first floor but that room smelled very bad.

Quand nous avons fait le check-in la dame de l'accueil n'était pas fort sympathique et en plus elle a entendu qu'on parlé de la piscine avec ma fille de 4ans, nous nous avons préparés pour aller à la piscine et ohhh surprise pas d'eau, la dame aurait pu nous prévenir c'était vraiment triste de voir ma fille si triste. J'aurais apprécié énormément un mail en parlant de l'indisponibilité de la piscine.

Pool wasn’t open, we were traveling with kids and so that’s what we look for… we asked for a refund so we could stay at other hotel with pool and they said can’t be done. kitchen area when went was dirty, toilet flushed sometimes then other times we had to add water to tank to flush, and they charged 20. For valet parking but we had to go park car ourselves, they just gave us an employee badge so that we could get into parking lot and out for no fee and return the badge after. I am disappointed cause I’ve always used booking and this was the worst hotel I’ve stayed and very inconvenient but we’re rude as well

El estacionamiento

The parking, it rained my husband was all wet.

Todo me gustó

Upon arrival, the woman at the front desk was sitting at the lobby. She told us there were no rooms available and we'd have to wait. She walked around and did some other things. A new desk person came up right as another guest showed up and she checked them in right away. So I got up and asked her if we could check in, which she did with no problem. The first girl comes back out and tells her bye.
So apparently, she was about to have a shift change and didn't want to help us.
Parking is also ridiculous. I understand the location, and can be okay with that, but they also allow some guests to park right at front blocking all available spots instead of just using one. Forcing us to drag our luggage all the way around the block to our car.

Le petit déjeuner est de mauvaise qualité...

Parking was the not good

Hello,

I’m writing to formally express my dissatisfaction with our recent stay.

First, there was an issue with our reservation when I canceled a room, which unexpectedly removed a night from my sister’s booking. This caused her and her family to cut their stay short. We spent a significant amount of time trying to resolve this, only to get nowhere. The booking agent claimed he called the hotel 10 times, but in reality, it was closer to 4–5 attempts, and he repeatedly hung up rather than staying on hold. He even stated he was unwilling to remain on hold to resolve the issue.

Additionally, when I asked to speak with a supervisor, the agent hung up on me. This level of customer service was extremely unprofessional and added to an already frustrating situation.

The condition of our room was unacceptable. The air conditioning unit was leaking directly onto the bed and the floor, soaking both. Even more concerning, the thermostat located beneath the leak sparked when I attempted to adjust it in the middle of the night, creating a serious safety hazard. I have video evidence of this incident.

Because of this, we had to fit one adult and four children onto a single queen-sized bed while I slept on the floor just so the kids could be comfortable.

Although the front office eventually offered to move us to another room, this was not provided until the day we were scheduled to check out, making it an ineffective solution after we had already endured the issue overnight.

In addition, the towels provided in the room had a strong cigarette odor, which added to the overall unsanitary experience.

When I brought these issues to the office, I was told they could not offer any form of discount or resolution because I booked through a third party. That response was disappointing and did not reflect accountability for the condition of the room or the experience we had.

Parking was very crowded