Diwane Hotel & Spa Marrakech

Tres belle hotel.
L emplacement ideal. Tres proche du centre ville et autres.
Personnel tres profesionnel, tres souriant.

Locatie.!

I liked only the staff of the pool area, and during the breakfast, the waiters, the lady and who make the msemen that's the only think that I like it during my staying.

Hotel was extremely dated and room was horrendous. I was really worried we were going to catch something from the stains in the bathroom. Had to call the travel agent who put pressure on the hotel to move us. We had already paid extra to get a superior room, there was nothing superior about this!

Breakfast was nice enough as they make fresh omelettes and flatbreads.

Good location but wouldn’t stay here again. Even the locals said the hotel was very bad!

La piscina

Hotel nice cleaned every day clean towels every day. Pool refreshing drinks expensive but very nice. Food ok spa didn't use but Jacuzzi and treatments available at a cost.

The swimming pool!

Very comfortable. Basic but ample breakfast. Very respectful staff.

Positives -
We were pleasantly surprised with hotel and very reasonable for the price we paid.
Great location - close to main street good for shopping, restaurants and 20min walk to Medina. Mini shop round the corner very cheap for snacks and drinks.
Room was large, with air con and we had a queen bed. We didnt pay for the upgrade so was an older room yet to be renovated but suited us fine. Mini fridge and safe in room. Large sofa also. Bathroom basic, no qualms.
Pool is a great size.
Breakfast was lovely variety of omelette, hot food, pastries and cold selection. Lunch bar menu also very tasty - pizza and chicken burger were lovely!
Whilst "no alcohol", beer is served at bar in bottles.

Negatives --
It is run down, look closely and there is plenty of maintenence issues around the pool and in the rooms (which they are sorting). Parasols around the pool need replacing (and I would suggest they dont get dragged around daily!)
So many sun loungers are left for the day with towels on them - be better to hand out a card at check in to use to claim a towel and if lose card pay a fine - more people wouldn't leave their towels that way and make it easier to move about the pool and find a space.
Water bottles should be allowed at the pool also - i get why no fizzy as they want money at the bar but water is a simple human right.

Nous avons passées un super séjour entre copines à Diwane Hôtel et Spa...Cet hôtel nous avait été recommandé par une connaissance qui y avait passé un super séjour et nous n’avons pas été déçues...le personnel dans son ensemble est très aimable, spécialement très bonne mention à notre femme de chambre ZARA toujours aux petits soins et surtout très souriante et chaleureuse ❤️...
Hôtel bien décoré, propre, lits confortables, bien insonorisé, belle et grande piscine très bon petit déjeuner et dîner variés (buffet), bonne ambiance musiciens traditionnels les soirs chic moments 🥰...Hôtel bien placé avec à proximité de bons restaurants, boutiques, supermarché...Facilité de transports, à 5€ (50Dh) en taxi de la Place Jema El Fna environs 10-15mn.
Nous recommandons cet hôtel et nous y retournerons certainement!
Merci Diwane Hôtel et Spa!

Nous avons passées un super séjour entre copines à Diwane Hôtel et Spa...Cet hôtel nous avait été recommandé par une connaissance qui y avait passé un super séjour et nous n’avons pas été déçues...le personnel dans son ensemble est très aimable, spécialement très bonne mention à notre femme de chambre ZARA toujours aux petits soins et surtout très souriante et chaleureuse ❤️...
Hôtel bien décoré, propre, lits confortables, bien insonorisé, belle et grande piscine très bon petit déjeuner et dîner variés (buffet), bonne ambiance musiciens traditionnels les soirs chic moments 🥰...Hôtel bien placé avec à proximité de bons restaurants, boutiques, supermarché...Facilité de transports, à 5€ (50Dh) en taxi de la Place Jema El Fna environs 10-15mn.
Nous recommandons cet hôtel et nous y retournerons certainement!
Merci Diwane Hôtel et Spa!

We were a bit worried after reading some of the reviews but have been pleasantly surprised. The rooms were large, clean and spacious. Big bathroom. Super comfy beds and air conditioning. Not much more you can ask for when you are out most of the time anyway. The breakfast was great, we thought. Everything from fresh pastries (big selection) to hot food, to European meats and cheeses, cereals, freshly squeezed juices, yoghurts, fresh fruit, coffee machine, freshly made Moroccan breads, made in front of you and an omlette station. Can’t fault it, at all! ❤️ The staff at the front desk were so lovely and friendly and Azziz, the pool guy was outstanding! Yes the bar guys weren’t the happiest souls but nothing I couldn’t cope with! 🤷🏼‍♀️ The highlight to our holiday was using the Spa. It is downstairs just beside the pool and the staff were incredible. We had the Hammam treatment and massage and it was THE best we have ever had. The girls were super friendly, thorough and really knew what they were doing. It was so good that even though we were only there for 5 nights, we went back and had the same treatments a second time, the day we were leaving. A definite must when staying at the hotel. Overall, we thought it was great, the drinks were cold, the food we ordered was lovely and 99% of the staff were friendly and welcoming, so we will definitely be back. Thank you Diwane Hotel & Spa 🥰

Just spent 4 days at this hotel and whilst things weren't perfect we had an enjoyable stay and definitely for what we paid had great value for money. Firstly, our room and public areas in the hotel were really clean. The pool was a godsend to escape the fiery 43 degree heat. It's not a massive area, but then it's not a huge hotel. The pool attendant was very friendly, efficient and helped everyone get a sun lounger and provided mattresses and towels. Almost all of the staff throughout the hotel were great, although there was one guy who worked behind the bar who seemed generally grumpy towards customers. Maybe it was the heat getting to him?
Breakfast was ok. Fresh eggs/omelettes made, hot foods, salad stuffs, breads, pastries etc. The coffee & juices were good. There was sometimes a wait for glasses and plates to be replaced.
Our room was advertised as deluxe. It was basic, but fine for our needs. TV had 3 or 4 English language channels. Bed was large and comfortable. The air con worked fine and was a relief to come back to after being in the hot weather and that applies to both day and night time The mini fridge was great to keep cold drinks in which was needed as sitting on the balcony it was as hot as the surface of the sun even at 4am!
The location was great with shops, restaurants and bars really close by. Cafe Atlas 2 minutes walk away was great for an ice cold beer and fir food the little Lebanese restaurant opposite the hotel was gorgeous and cheap as chips!
Overall a good stay.

Stayed for 3 days and it was great not to have to.pay for a beach towel and the pool attendant was super helpful. The same could not be said of the bar staff who were very unfriendly and also slow. Why does it take 20 minutes to deliver ice cream ? The breakfast was a constant search to find basics like bowls and glasses. The pool itself is a perfect temperature to escape the 40 degrees heat.