Diwane Hotel & Spa Marrakech

Before travelling, I had seen several bad reviews of this hotel and was therefore, anxious about what to expect. My fears were completely unfounded, we felt very welcome and they really looked after us. I travelled with my 17 year old daughter and although we arrived in the morning, too early to check in, they made every effort to get the room ready within an hour and gave us a choice of room.
The rooms are beautiful, very clean and spacious.
The staff are so helpful, particularly the man who puts the towels on the sunbeds. He was amazing, he really couldn't do enough for us.
The breakfast is good, varied options. The evening meals we had at the hotel were delicious, very reasonable in price too. Again the staff service was exceptional.
The location is good and the atmosphere is very chilled.
All in all, I would definitely recommend this hotel.

L'emplacement
L'accueil la journée et pas l'après 18h

Where do I start.. from the moment I walked into the hotel, it was the most magical experience. From checking in to being taken to my room was prompt, friendly and they could not do enough for me. I arrived quite late. Upgrade your room, the renovated rooms are beautiful and well worth it. My room was spotlessly cleaned each day. People have expressed concern about road noise, you are the centre of Marrakesh!!. It was not loud and did not bother me at all. The city is alive, embrace that. Breakfast was great and the hotel team again was amazing, especially Haitian, Ahmed and I have forgotten the ladies name (sorry). They work tirelessly to make your stay an incredible experience. Nothing is too much trouble. Then there is Aziz, pool guy. What a guy, so focused on the guests, attending to your needs. Works long hours, always with a smile. A true professional, who clearly loved his work. All the guests loved him. Hotel Manager Karim in my eyes has nailed the level of service and experience for guests. The team, hotel and location and is a true Marrakech experience, and so close to explore places of interest. Lastly, please tip. They do not expect it, but they work so hard and in my view go above and beyond for you. That deserves a little reward, don’t you think. I will so be back. Thank you Mandy x

Breakfast and room.

Me and my wife stayed at this resort for her birthday. April 4th - 10th. This is definitely not a 4 star hotel. 4 star of lies more like.

The food is not really that great at all. After a while, we ended up eating out in the evening quite often yet our package included dinner at the hotel. Speaking of dinner, every time we wanted a drink with our dinner, we were told we would have to pay for drinks at the bar. I have never heard of this in my life that you stay at a 4 star hotel that includes dinner in your package, you have to pay for drinks with your dinner. These people are thieves!!!

The hotel room bedsheets were dirty. Bathroom was a disgrace. The shower head was corroded with limescale. So only a trickle of water came through the showerhead When you complain to reception, they act like whats the big deal and I was told why did I not report this straight away. The guy on reception was an idiot to tell me that. Clearly a useless fool working in customer service. He shouldnt be working there at all!!

Another time, I ordered a banana smoothie to go with my breakfast. In the end I finished my breakfast. I was still waiting a good while. I decided to go to the bar which is where they make the drinks. The guy at the bar tells me they ran out of bananas. His whole manner in how he explained that to me was so rude. Absolutely unprofressional. You dont keep the customer waiting and do not inform them with what is going on. I didnt have a problem with the fact that they ran out, thats fine, but dont walk in and out of the breakfast area and chat and laugh with colleagues and not let the customer know they have run out of stock and to ask if I would like something else. This hotel is a disgrace to the hospitality sector and quite frankly needs to be inspected and reviewed. It is not a place fit for purpose.

Do not book at this hotel resort. Avoid it.

La gentillesse et la disponibilité du personnel du portier hassan a la réception , serveurs youssef sofiane et d autres ainsi que le maître nageur aziz .
La restauration buffet ou a la carte est au top .

First time at this hotel and while the Hotel's amenities were fine the attitude of the bar staff left a lot to be desired. When ordering food,on Wednesday evening 29/04, we cancelled our order and went to an external restaurant due to the rude bar staff.

La réception accueillante et a l écoute ainsi que l ensemble ..du personnel.

This is our 3rd time in Marrakech and second time at hotel staff amazing from reception to the girls who clean our room and we also booked great trips at hotel our room was lovely and big and comfortable would definitely come back but on last night the boys who were working in the bar were not professional we went in to have something to eat and went up to put order in their attitude was very rude then they spoke to each other in their own language and were abrupt we said to cancel our order and we would go somewhere else this is the first time we were treated like this it didn't feel right but I wouldn't let it put us off coming back also hotel great location

Le personnel du petit déjeuner , surtout les anciens la dame des crêpes et le monsieur qui fait les omelettes et bien sûr Issam et Amina à la réception

Mi è piaciuto il design pur datato il lobby è molto bello ed spazioso. Le camere appena ristrutturate, senza bidet e con una doccia enorme. Vicino ci sono ristoranti, botteghe e negozio di vini.

My friend and I really enjoyed our stay here for 4 nights , the breakfast and evening meal was great value or the money we paid , best to sit outside though , the inside dinning area needs updating a little . Strongly advise the freshly made to order omelette.
On arrival our first room was below standard but after a phone call to Easyjet and talks with reception we were upgrading to a beautiful room with a pool view which was 4 stars worthy.
The pool and area is the jewel in the crown to this hotel , the staff at the bar and Asif the pool attendant cant do enough for you , nothing is too much and they make you feel very welcome.
Shame there is no alcohol served in the hotel but there is a bar across the road .

Le personnel

La chaleur et la disponibilité du personnel, la position, la convivialité du lieu.