The Tower Hotel, by Thistle

Hotels
7.8 (28702 reviews)
St Katherines' Way , London , GB
+44 20 7523 5063

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Fantastic central location with Tower Bridge/Thames views
Friendly and attentive staff
Good breakfasts and plentiful food
Comfortable rooms with great views
Lounge/outside bar and self check-in praised
Quiet rooms and clean common areas (many guests)
Cons:
Property and bathrooms feel dated; some rooms need updating
Bathroom issues: high step into bath, tub can be unsafe, shower curtain marks
Inconsistent cleanliness in some bathrooms and windows not always cleaned
Air conditioning sometimes ineffective or under repair
Service lapses: housekeeping entering despite DND, slow coffeeshop service, occasional communication issues
Access under the bridge involves stairs (can be tiring for some); exterior appearance described as unattractive by some

Categories

Cleanliness
6.9
Mixed comments: many guests said rooms and common areas were clean, but several specific complaints about bathroom cleanliness (shower curtain marks, bathroom not well cleaned), windows not cleaned externally and occasional lapses.
Service
8.3
Generally praised as friendly and attentive with helpful staff and smooth self check-in; some service lapses reported (housekeeping entering despite DND, slow coffeeshop service, missed late check-out communication, electricity issue not resolved to expected standard).
Location
9.2
Consistently excellent: outstanding Tower Bridge/Thames views and very central (St. Katharine's Dock), repeatedly described as a key highlight of stays.
Room Quality
6.9
Rooms praised for views, space and comfort, but multiple comments note the property is dated, bathrooms/showers showing age (high step into bath, unsafe tub) and some maintenance issues (doors not closing).
Amenities
7.4
Mentioned amenities include a lounge/outside bar and self check-in; AC was available but sometimes ineffective or under repair (portable units used), so amenities are generally positive but inconsistent.
Value for Money
7.8
Standard quality for this hotel tier.
Food and Beverage
7.9
Breakfasts and food described as good and plentiful by several guests; some operational issues (slow service in the coffeeshop) noted.
Overall Experience
8
Overall positive stays with many guests highly recommending and wanting to return due to location, views and friendly staff, tempered by dated rooms and occasional service/cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:17

Property Description

Prime Location

Nestled between the River Thames and St Katherine’s Dock, and next to Tower Bridge, The Tower Hotel, London offers the perfect base for exploring the city.

Luxurious Amenities

Each room at The Tower boasts a flat-screen TV, Freeview channels, and a work desk, ensuring a comfortable stay for every guest.

Dining with a View

Indulge in modern fusion cuisine at the on-site restaurant while enjoying breathtaking views of the iconic Tower Bridge and the Shard skyscraper.

Book your stay at The Tower Hotel, London, and experience luxury and convenience in the heart of the city.

Important information:

For advance purchase rates the card you booked with must be presented on arrival, along with a photo ID.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises

Plesae note that If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Please note the name on the card used to secure the reservation must match the name of the guest.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Property Video

Guest Reviews

7.8
Based on 28702 reviews
Cleanliness: 6.9
Service: 8.3
Location: 9.2
Room Quality: 6.9
Amenities: 7.4
Value for Money: 7.8
Food and Beverage: 7.9
Overall Experience: 8
E
emily • extended_group • nl
7
Pros:

Staff were friendly and location is central, but property is very dated overall

2026-10-31 • via Nuitee
O
Olena • solo_traveller • ua
10
Pros:

Amazing location with the view on the Tower bridge from the room!

2026-10-31 • via Nuitee
R
Rayan Allehibi • solo_traveller • sa
8
Pros:

الاطلاله، الطاقم كان متعاون

Cons:

الفندق قديم جدا اثاثه قديم. النظافة.. طبعا موقع الفندق تحت الجسر فالوصول له يكون عن طريق الدرج وكان متعب قليلا
أقرب محطه مترو كانت تبعد 10 دقايق مشي

2026-10-31 • via Nuitee
A
Alfa • family_with_children • gb
8
2026-10-31 • via Nuitee
K
Kenneth • family_with_children • ca
7
We had fabulous weather and a great week-long stay in a fantastic location.
Pros:

Breakfast was good. Lounge and outside bar was fun as well. Location is fantastic.

Cons:

room needed updating. Tub felt dangerous to get in and out of. ( I'm 65)

2026-10-31 • via Nuitee
R
Rahul • family_with_children • gb
7
2026-10-31 • via Nuitee
E
Elizabeth • family_with_children • gb
10
Very friendly staff
Pros:

Very comfortable

2026-10-31 • via Nuitee
S
SAID • couple • gb
9
2026-10-31 • via Nuitee
C
Carl • family_with_children • gb
10
Highly recommended
Pros:

Location and views

Cons:

Ugly from the outside

2026-10-31 • via Nuitee
Иван • family_with_children • gb
10
Все добре
Pros:

Локація зручності і парковка

Cons:

Хотілося б, щоб вікно з видом на міст хоча б іноді протирали ззовні

2026-10-31 • via Nuitee
A
Alison • solo_traveller • gb
9
Would book again in a heart beat
Pros:

My mattress was second to none. Fabulous sleep! Quiet room, quiet hotel. Staff were so attentive and willing to do anything for the guests. Food was good and plentiful. Loved the self check in. All rooms were clean as were the common areas. Had a lovely view over St. Katherines Dock and Tower Bridge is right outside.

Cons:

The bathroom, although clean and a great shower, is showing its age. It was a high step over the bath to get a shower although the water was just the right amount of hot. Shower curtain had marks on it.

2026-10-31 • via Nuitee
A
Amy • couple • us
10
The view was unbelievable! The staff incredible! I cannot wait to come back!
Pros:

Location, Location, Location!!!

Cons:

AC was being worked on, but they had portable units in the rooms and I was very comfortable

2026-10-31 • via Nuitee
S
Szilvia • extended_group • hu
9
2026-10-31 • via Nuitee
C
Christina • family_with_children • at
10
2026-10-31 • via Nuitee
V
Vanessa • couple • au
8
Pros:

Fantastic location! Breakfasts were really good

Cons:

The air conditioner was not particularly effective

2026-10-31 • via Nuitee
S
Stefanie • couple • at
10
Pros:

Sehr empfehlenswert!! Tolles Frühstück, schönes Zimmer und sehr freundliche und zuvorkommende Mitarbeiter! Unser Zimmer hatte leider keinen Blick auf die Brücke, aber dafür auf die Themse, was auch toll war.

2026-10-31 • via Nuitee
P
Paul • couple • gb
10
2026-10-31 • via Nuitee
C
Carina • solo_traveller • de
9
2026-10-31 • via Nuitee
J
Jonathan • family_with_children • gb
8
2026-10-31 • via Nuitee
N
Nicole • couple • de
9
Pros:

Wir bekamen ein Zimmer mit außergewöhnlichen Blick auf die Tower Bridge

2026-10-31 • via Nuitee