The Tower Hotel, by Thistle

Hotels
8 (20000 reviews)
St Katherines' Way , London , gb
+442075235063

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Nice location
Friendly staff
Clean and comfortable rooms
Cons:
Needs modernisation
Some maintenance issues reported

Categories

Cleanliness
7.5
The hotel was lovely and clean, though some reviews mentioned issues with room maintenance.
Service
9
Staff were pleasant and helpful, enhancing the overall experience.
Location
9
Position of the hotel was excellent with stunning views of the Tower Bridge.
Room Quality
7
Rooms were clean but some guests noted they were dated and needed updates.
Amenities
7
Amenities were satisfactory but there were mentions of missing essentials like a fridge.
Value for Money
8
Generally considered good value, though some felt breakfast was overpriced.
Food and Beverage
8.5
Breakfast received praise for quality, but was noted as expensive.
Overall Experience
8
Guests enjoyed their stay overall, appreciating the special celebration.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:53

Property Description

Prime Location

Nestled between the River Thames and St Katherine’s Dock, and next to Tower Bridge, The Tower Hotel, London offers the perfect base for exploring the city.

Luxurious Amenities

Each room at The Tower boasts a flat-screen TV, Freeview channels, and a work desk, ensuring a comfortable stay for every guest.

Dining with a View

Indulge in modern fusion cuisine at the on-site restaurant while enjoying breathtaking views of the iconic Tower Bridge and the Shard skyscraper.

Book your stay at The Tower Hotel, London, and experience luxury and convenience in the heart of the city.

Important information:

For advance purchase rates the card you booked with must be presented on arrival, along with a photo ID.

Guests and their invitees shall comply with all legal requirements and the hotel’s rules on guest conduct while on the hotel’s premises

Plesae note that If you are making a reservation on behalf of someone else, first and last name of the guest staying must be given at time of making the booking.

Please note the name on the card used to secure the reservation must match the name of the guest.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 2 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 29 per day.

Location

Property Video

Guest Reviews

8
Based on 20000 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
T
Truls • family_with_children • se
7
2026-07-04 • via Nuitee
W
Wendy • solo_traveller • au
8
2026-07-04 • via Nuitee
J
JANE • couple • gb
5
Fantastic views but please put air conditioning in the bedrooms.
Pros:

Sweet staff. The hotel was packed. We were there for an anniversary dinner and breakfast which was nicely done. Wonderful views of Tower Bridge the Thames and the south bank. Location is ace. Staff were sweet if overburdened. I was told I had left my cardigan in the restaurant immediately.

Cons:

The weather is very hot. Although there was air con in public rooms there was no air con in our standard bedroom - which was also minuscule for 2 people - so it was quite a hot uncomfortable night given the current heat wave. Bathroom was fine. The restaurant was jam packed at breakfast (we weren’t late). Queues everywhere for everything including check out. Overall it seemed slightly
chaotic.

2026-07-04 • via Nuitee
C
Carol • couple • gb
9
Love this hotel, will always be my London go-to.
Pros:

Fantastic location, views to die for!

Cons:

Nothing!

2026-07-04 • via Nuitee
E
Elaine • solo_traveller • nz
8
Good stay overall
Pros:

I stayed here last September and enjoyed it so much I returned.

Location is good and has a resort feel about it. Having the restaurant onsite . Concierge were very helpful. Restaurant staff were also very good. One or two staff in particular. I became a regular there on the 3 nights I stayed there. Breakfast was good and well organised. Very busy though.

Cons:

Where is the reception ? I was a bit shocked at the new check in process . Self check in. I found the two staffed stands under the stairs check in area of putting and staff not helpful to be honest. There was one female staff member who did come to my rescue however who seemed in a supervisor floor walker role and sorted it all out for me.

Room a bit tired and needs updating, which seems quite consistent with other travellers comments.

2026-07-04 • via Nuitee
A
Alan • solo_traveller • us
10
Perfect location
Pros:

Location location location

Cons:

Can't find anything. I was only there 1 day wish I would have booked for longer.

2026-07-04 • via Nuitee
M
Maria • couple • gb
10
Excellent views, comfortable room, friendly staff 🤍
Pros:

The view was amazing 🤩

2026-07-04 • via Nuitee
W
William • couple • ie
10
Pros:

great breakfast good location

2026-07-04 • via Nuitee
R
Ruth • couple • gb
9
2026-07-04 • via Nuitee
C
Clare • family_with_children • gb
9
2026-07-04 • via Nuitee
A
Alexia • couple • au
2
Pros:

Terrible. So much money for a great view but the state of the rooms were horrendous. Not worth the money at all. Cupboards/bed side tables were broken, stains all over the carpet, shower had mould/rust.
Would not recommend AT ALL!

2026-07-04 • via Nuitee
K
Kathleen • solo_traveller • de
8
Wenig Komm
Pros:

Lage ist wirklich super

Cons:

Leider habe ich meine Schlüssel im Hotel vergessen. Bis heute habe ich keine Antwort erhalten wie ich an meine Schlüssel komme u.a ist mein Autoschlüssel dabei.
Mittlerweile sind 5 Emails geschrieben wurden an 4 unterschiedliche Emailadressen.
Keine gute Kommunikation seitens des Hotels

2026-07-04 • via Nuitee
A
Anne • solo_traveller • gb
3
2026-07-04 • via Nuitee
C
C6062XIlindaw • Couples
8
A view hard to beat!
Pros:

Tower view is amazing! Good size room for London standards, very comfy bed, earplugs a must as the AC is a bit loud, decor a bit jaded, good location.

2026-07-03 • via Tripadvisor
G
garysX9570HW • Family • Edinburgh, Scotland
10
City break by the Thames
Pros:

The Tower by Thistles Central location makes for an easy commute to all of the great attractions London has to offer. The room was very spacious and cool especially given the heat at the moment. I would have liked for breakfast to be included in the price as £975 for two people over 3 nights was a bit expensive.

2026-07-03 • via Tripadvisor
K
kim • couple • gb
8
Lovely
Pros:

Location of hotel is great. We always come to this hotel as we can park in the car park & with the food drink & view we don’t move much for a night stay

Cons:

Not sure I’m not liking the self check in/out. Only saw the hospitality staff no other staff to ask didn’t see no one to help if you needed it to check in! What has happened to all your reception staff??

2026-07-03 • via Nuitee
A
Amy • extended_group • gb
10
Great stay lovely and accommodating staff
Pros:

Great location and beautiful view of the tower

Cons:

The rooms could do with slight upgrades and better AC for warmer weather

2026-07-03 • via Nuitee
J
JOHN • solo_traveller • au
4
Dreadful
Pros:

Nothing

Cons:

We paid for a kitchen there were two knives three spoons no sharp knives no kitchen utensils no washing up liquid etc
No racks in the oven Impossible to cook It took three trips to reception and having to DEMAND to have the bathroom light fixed,the toilet seat fixed…..The bed was very old and Lumpy
The housekeeping was dreadfully dirty towels left,tissues,coffee pods not replaced YUK

2026-07-03 • via Nuitee
M
maria dolores • solo_traveller • es
9
Pros:

Muy comodo. Bien ubicado y con aire acondicionado, importante los dias que estuvimos.

Cons:

Baño un poco antiguo.

2026-07-03 • via Nuitee
J
Jade • couple • gb
7
2026-07-03 • via Nuitee